Customer Service - in Pursuit of Excellence - Essay Example

I support the argument that high rates of staff turnover have an impact on the success of the customer service department in any organization. The management experiences challenges in training new staff after a section of employees quit (Martinez and Bob 14). The post has provided a comprehensive description of the best form of communication that customers enjoy. It is with no doubt that face-to-face communication impresses customers more than any other form of communication with the customer service department.

Customers desire to talk directly with the employees of the customer service department rather than make phone calls to make inquiries. I agree that customers feel satisfied when they engage the customer service department through verbal interactions. In my opinion, the post has highlighted the impacts of various methods of customer service. In addition, the post has given a concise description of what it takes to achieve excellence in customer service. From the post, it is evident that customers like to be engaged directly with the management rather than interact with members of staff who are not physically present.