The Healthcare Organization's Service Strategy - Essay Example

From the topmost management to the lower staff absolute transparency is maintained in terms of policies and work ethics. Clear and fast communication is encouraged to ensure smooth coordination amongst our employees, which in turn enables us to better our external services. As a health organization, it is imperative for us to maintain a positive work environment and prepare our staff to work with complete compassion even in testing circumstances. To achieve this we conduct various educational programmes for our employees to not only keep them updated with the latest developments in the health sector but also to enlighten them about the emotional and social aspects of this field.

We pursue a vision of bringing together technology and human expertise and setting an unprecedented example in medical services. Our internal service strategy goes a long way in helping us achieve this as it prepares us, as a team, to work with complete dedication and compassion towards the cause of improving health services. The second phase of our service strategy is purely customer-oriented and is dedicated to developing a customer-centric environment. Through our spectrum of health facilities and services, we strive to provide our customers with complete comfort.

We understand that time is a crucial factor in medicinal services and hence we are well equipped to handle all sorts of events in minimum time, with full expertise. From time to time we update our service charter to adapt to our client's specific requirements. Our customer service policy is extremely flexible and can be tailor-made to meet the needs of various customers effectively. Whether it is organizing health camps in client organizations or emergency services, our technology and trained professionals shoulder all responsibilities with complete sincerity and deliver the best results.

For the benefit of our esteemed customers, we also organize various training and awareness programmes wherein our experts directly interact with our client organizations and guide them about best organizational health practices. We are also associated with numerous research programmes and our experts continually work towards the development of newer medicinal solutions which are simple in implementation and quick in effect. This effort not only enables us to meet the changing requirements of our clients and the health industry but also helps us in the perusal of our mission of making a maximum contribution towards the research and development of novel technologies and treatments to cure all sorts of ailments.

Our customer service oriented approach gives us an edge over the others as it not only helps us in understanding what customers’ needs are but also in meeting these needs expeditiously. To further assist our customers we have also set up around the clock service centre where our customers can call up anytime to share their health-related problems. Our experts guide them and assist them in getting the best suitable remedy for the same. Imbibing latest technology we also maintain a huge database of all calls and the customers who visit us for future reference. Our online interface also enables the customers to get in touch with us quickly, with an instant response to their queries.

All our efforts are directed towards building a positive health environment, which is not only limited to medicinal treatment but also involves interpersonal interaction with the customers. Our motive is not only to cure the ailment but also to make sure that it never occurs again, and to achieve this we encourage maximum personal interaction and counselling to the patients. Our two-phase service strategy forms the backbone of our success. It not only helps us in maintaining a positive work environment within the organization but also in servicing our customers effectively, in minimum time. Read More