Dimensions of Service Quality - Assignment Example

This makes the clinic to be one of the busiest clinics within the city.

Dimensions of quality

• Tangibles – there is always a dentist available at any time to provide the services that clients of the business seek. The environment within the clinic is clean and the other employees within the organization also observe a high level of hygiene when providing services to clients.
• Reliability – a record of all the clients visiting the clinic has been kept since the business began operations. Appointments are also made and follow-up check-up s arranged by the personnel on clients
• Empathy – the business has a wide range of clients and all of them are treated with respect and are highly valued. There is, however, no suggestion box within the clinic where customers can make comments and compliments.

This business can be defined as having passed the quality assurance test. This is because the various elements which define customer satisfaction have been met. Except for the lack of a suggestion box, the other factors which might affect the quality of services have been implemented in seeking to ensure customer satisfaction.