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London Ambulance Service New System Implementation - Case Study Example

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The paper "London Ambulance Service New System Implementation" highlights that in London Ambulance system the clarity of message was also a main area of the concentration. This structure was completely based on the clarity of the message and enhanced communication among the main and client system. …
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London Ambulance Service New System Implementation
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Download file to see previous pages The new system was developed and implemented, but during its first day of operating the system could not perform and manage the emergency calls effectively. The developer of this system was not able to fulfill the main quality parameters. The testing of the system was not completely done and the system was not in the condition of the complete deployment. Though they have deployed the system by overlooking the main quality parameters.
This system needs to be developed under strict quality parameters. This system is not an ordinary system, this system should be helpful in saving a lot of lives but the overall parameters of the safety were overlooked and development of the system was not done according to the proper quality parameters. Here the customer satisfaction was not given high importance.
The main reason for the London Ambulance Service’s new rule-based system failure is the system inflexibility for managing several different types of situations. This system needs to be developed according to the diverse situations that can emerge during the physical operating in the real world. For example, this system was not able to manage multiple calls for a similar number. This system was also not able to deal with some black spot means some invalid information or response for the Ambulance Service crew in the field. In this situation, the system was completely failed to manage such situation in a better way and this led to a huge breakdown of the system.
The network structure of the London Ambulance Service was working through an average efficiency. The new system implementation has completely slowed down and stopped the overall operational structure of the London Ambulance Service. This system was next day transformed into the semi-automated system. However, after some time the new system was completely crashed and after that never started. The London Ambulance Service had to return the manual processing mode again.  ...Download file to see next pagesRead More
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