Service Blueprint for Cilli and Olives Restaurant - Essay Example

This stage involves the employees and their service to the customer. The employee receives the order from the customer and the preparation and serving of the food commence. After the food is prepared, it is delivered to the client and upon completion, the customer pays the bill, which is received by the person at the payment area.

Back-stage employee contact

            The backstage is the basis of internal interactions. This area is the kitchen area where the preparation of food takes place. When the orders are received, the supply department delivers the relevant ingredients for food preparation. The area also involves washing dishes and garbage disposal from the leftovers (Cilli and Olive's Restaurant).

Support processes

            This area is the focal point of the restaurant operation. This area is where the payroll system is established and the overall running of the business. The information system is connected to the payroll system to enhance the supply of information. The area also has the suppliers that ensure food preparation. The area also oversees the disposal of waste materials from the company (Cilli and Olive's restaurant).