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Service Blueprint - Essay Example

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The Texas Health Arlington Memorial Hospital (THAMH) is a broad based healthcare facility that provides services for the people living in Arlington Texas and the surrounding communities. THAMH differentiates itself by providing a high quality of service to its patients, and continually strives to enhance the service quality and standards of its multi-capable health care services…
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Service Blueprint

Download file to see previous pages... However, an analysis of the imaging center scheduling and reporting process at THAMH indicates that the imaging center is inadequately utilized. The inefficiency of the imaging center is largely due to the scheduling and reporting system that is currently employed. The Current Process Blueprint (Appendix A) shows areas where there is a significant opportunity for the management team to improve the current service quality as well as increase customer satisfaction. A centralized scheduling process in conjunction with voice recognition software (RadWhere) is capable of increasing the efficiency of the imaging center scheduling and reporting process systems. The Proposed Service Blueprint (Appendix B) of the imaging center scheduling and reporting process system, implements these elements to increase the efficiency and reliability of the imaging center process.
The purpose of this paper is to analyze the efficiency of the services provided by the radiology imaging center at the Texas Health Arlington Memorial Hospital (THAMH) through an examination of the Current Service Blueprint (Appendix A) that depicts the current service process. It will identify areas of inefficiency that could be streamlined to improve the capabilities and quality of the imaging services offered to the patients at THAMH. ...
History and Background of THAMH
The Arlington Memorial Hospital was founded in 1958 to meet the growing community requirements of the residents of Arlington, Texas and was based on a community effort with the objective of providing "high-quality healthcare" to the residents of Arlington (50th Anniversary, 2008). Nearly four decades later Arlington Memorial Hospital merged as a part of Texas Health Resources (THR). THR was established in 1997 through the combination of Fort Worth-based Harris Methodist Health System with Dallas-based Presbyterian Healthcare Resources. Subsequently, in 1997, Arlington Memorial Hospital joined THR, which serves the Dallas-Fort Worth metro area, and is the nation's third largest hospital systems market, behind only New York and Los Angeles (Roberson, 2008). As of Jan 1, 2009 'Texas Health' will precede the name of the 12 hospitals in the North Texas market and THR will spend in excess of $20 million updating signs and logos (Roberson, 2008). This will firmly identify the link between the high quality hospitals, such as Texas Health Arlington Memorial Hospital (THAMH), and THR, the largest hospital system in North Texas.
In its current form THAMH consists of a 417-bed-acute care, full service hospital that essentially provides services to residents of Arlington and the surrounding communities. The healthcare services provided by THAMH includes comprehensive cardiac care, an electrophysiology lab, women's services, orthopedics, gastro-enterology, an advanced imaging center, extensive rehabilitation services, emergency services, health maintenance, disease prevention classes, support groups, and community services. (Texas Health ...Download file to see next pagesRead More
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