Importance of Departmental Factoids for Customers - Assignment Example

Departmental Factoids Importance of Departmental Factoids for customers For every organization, it is important that they provide complete details about specialized terminologies that are being used frequently. Since specialized terminologies need clarification by customers, both internal and external ones, it is crucial for them to make available the sources from where they can retrieve the information (Factoids, 2012). Some common departmental factoids that are popularly found among various organizations are as follows:1.

In the marketing department, CRM stands for Customer Relationship Manager who is the person responsible for handling all kinds of customer queries. PRO stands for Public Relations Officer who handles all queries related to the press so that image and reputation of the company remain well protected.2. In the IT department, the majority of the time people are exchanging IT terminologies that are not understood by employees and customers. There are some frequently used terminologies such as ERP in organizations that stand for Enterprise Resource Planning system that is responsible for handling all resource allocation tasks within the organization.3. In the Human Resource department, many laws are mentioned in the rules and regulations book so that employees are treated fairly such as MWA (Minimum Wages Act), EEO (Equal Employment Opportunity), LEP (Limited English Proficiency) Law, EDA (Employees with Disabilities Act) and many more.

These laws are assumed to be understood by everyone and it is important for employees to gather information about them (HR Laws, 2012; LEP, 2010).In order to make sure that everyone has a clear understanding of key terminologies so that there is no confusion for everyone, it is important for organizations to circulate a list of departmental factoids along with details about them so that they are able to ensure that everyone is on the same ground and business operations will be conducted smoothly.