Strategic Marketing Planning Process (SMPP) is identified as a procedure in accordance with which companies formulate plans in order to accomplish the set business objectives effectively. It is often argued in this context that strategic marketing planning assists companies in conducting their business operations efficiently rewarding the scope of better competitiveness and sustainability…
Download full paperFile format: .doc, available for editing
Extract of sample "Critically Analyse the Role of Customer Satisfaction and Loyalty in the Strategic"
Download file to see previous pages
It is worth mentioning in this context that SMPP of a company comprises of certain specific steps on the basis of which companies should formulate as well as implement plans for accomplishing its objectives in an effective manner. These steps or procedures are required to be adopted by the management of companies with the objective of attaining a better strategic marketing plan inculcating the values of customer tastes and organisational profit objectives. There are usually four phases in an effective strategic marketing plan, which include determination of goals as well as objectives, analysing the situational position in various market segments, formulation of strategies and allocation of resources as well as monitoring process which should be followed in an appropriate manner with the aim of performing business activities effectively (Pajunen, 2012).
Emphasising on this particular understanding, the paper will intend to discuss the SMPP strategies current practiced by companies to obtain high degree of customer satisfaction and loyalty. In this respect, the notions as well as perceptions of various authors will be interpreted through a rigorous literature review.
Strategic Marketing Planning Process (SMPP)
The concept of SMPP is identified to be a vital element for companies to improve its competitive position in the global market segments (McDonald, 2006). As stated by McDonald (2006), SMPP is formulated as well as implemented by modern day organisations with the intention of acquiring better competitive advantages in relation to its products and/or services which are offered in the market segments. Companies should also identify their capabilities and business opportunities for conducting their business activities efficiently with the application of SMPP. McDonald (2006) stated that companies should determine market competitions as well as requirements of consumers in target market segments when focusing on SMPP implementation. Companies with the examination of all these factors will be able to perform their business operations effectively and competitively (McDonald, 2006). Moreover, McDonald (2006) also stated that there are certain advantages in accordance with which SMPP is adopted. For instance, with the virtues of effective SMPP implementations, companies will be able to identify opportunities as well as threats which are emerging in the worldwide market segments. Companies with the assistance of strategic plans will be able to adopt changes in the business environments in a rapid manner. Furthermore, companies will also be facilitated with the opportunity of allocating its resources in an appropriate manner with the implementation of an effective SMPP approach (McDonald, 2006). In a similar perspective, the article
...Download file to see next pagesRead More
(“Critically Analyse the Role of Customer Satisfaction and Loyalty in Essay”, n.d.)
Critically Analyse the Role of Customer Satisfaction and Loyalty in Essay. Retrieved from https://studentshare.org/marketing/1474532-critically-analyse-the-role-of-customer-satisfaction-and-loyalty-in-the-strategic
(Critically Analyse the Role of Customer Satisfaction and Loyalty in Essay)
Critically Analyse the Role of Customer Satisfaction and Loyalty in Essay. https://studentshare.org/marketing/1474532-critically-analyse-the-role-of-customer-satisfaction-and-loyalty-in-the-strategic.
“Critically Analyse the Role of Customer Satisfaction and Loyalty in Essay”, n.d. https://studentshare.org/marketing/1474532-critically-analyse-the-role-of-customer-satisfaction-and-loyalty-in-the-strategic.
One of the vital aspects of modern marketing strategies is customer retention. With the rise of competitiveness in the global business environment, the customers have a lot of options to choose from, which as a result reduces their switching cost (Allen and Hill,
E-commerce has opened avenues to access the global market and viral growth of internet as a source of business and its potential have proved to be an attractive choice to various e-retailers. Studies suggest that, the number of
ss environment often has major influence in shaping customers’ perception, behaviour, satisfaction level along with their spending times and their willingness to remain with the retail service setting of a particular organisation (Clemes & Ren 2013). The coursework intends in
This study critically analyses the influence of Apple's branding strategies in satisfying customers and in building customer loyalty. This study critically analyzed Apple's customer's views about the company's branding strategies. This study made recommendations that can assist Apple in improving its branding strategies.
Total Quality Management deals with the product in its totality. It has been well recognized that Quality is determined by the combined efforts of various departments like Design, Engineering, Purchase, Production, Inspection etc. Total Quality Management is an across the company, management function which co-ordinates and controls various quality activities in order to produce a quality output.
Parcelforce Worldwide Ltd needs to recapture its customers by keeping in mind that their clients have become more informed in receiving better and faster services. For this reason, it is important for the company to come up with new strategies of delivering parcels faster and ensuring that their customers receive the best services by using effective means of communication (Don, 2004, pp.68-88).
The author states that customer service can be challenging for some businesses especially when they have some employees who may not be people oriented. Often, this means that employees must receive extra training in order to make sure that they understand how to work with customers. Those employees who are in front of people all the time need extra help.