CHECK THESE SAMPLES OF Theory of Compliance - Employee Control in Call Centers
In this regard, the research deals with employee motivation among call centre agents and to be more specific, it will centre on motivation among call centre agents of Mobily.... employee motivation is a key element that affects employee satisfaction.... Motivation theory: a historical perspective 10 2.... Maslow's Needs Hierarchy theory 20 2.... Vroom's Expectancy theory 23 2....
80 Pages
(20000 words)
Literature review
The case study of the Indian call centre agents absolutely illustrates the dangers of managerial oversight into important dimensions of contemporary business practice that conflict establishment of a fair, ethical and mutually-rewarding model of organisational culture.... Whether the call centre scenario changes is not necessarily relevant, however the case study illustrates that no acceptable managerial model can be adopted without providing consideration to employees psycho-socially....
11 Pages
(2750 words)
Essay
The resource scarcity theory and the agency theory explained the theory of franchising around the hybrid and hierarchy forms of franchise organization.... Franchising has been recognized as a successful business model leading to accelerated expansion of the new store with local control of the franchise owners assuring lesser financial risks with rewards associated with local ownership which requires lower level of supervision and economies of scale.... upport for the agency theory as a rationale behind franchising was substantial....
13 Pages
(3250 words)
Essay
This automatically puts them out of compliance.... The services were such as open heart, cardiovascular, cancer centers, and heart cauterization lab and call excellent centers four in number.... Since both the physicians and administrators function is to control the new consolidation, sharing of power and resources cannot be a problem....
3 Pages
(750 words)
Case Study
This report will take a look at the case study of Experiencing Depersonalised bullying with respect to call-centre agents.... he case provided is based on the depersonalized bullying which occurs on the call-centre agents who are employed in international call centres in Bangalore and Mumbai in India.... The call centre agents accept such kind of tough working conditions because of material gains and professional identities gained by them....
12 Pages
(3000 words)
Coursework
Over the years, narrow interests such as financial institutions have traditionally dominated research in business, management, and economics leading to biased theory of practice (Barratt 2011, p.... Critical management studies, the evolving collection of critiques to mainstream views and research on business, management, economics as well as organization (Prichard 2007, p....
10 Pages
(2500 words)
Coursework
Franchising has been recognized as a successful business model leading to the accelerated expansion of the new store with local control of the franchise owners assuring lesser financial risks with rewards associated with local ownership which requires a lower level of supervision and economies of scale....
13 Pages
(3250 words)
Coursework
This paper "The Idea of Workplace Privacy, Some of Its Legal and Technological Aspects, and an In-Depth Review of Employers and Employees Perspective" focuses on the fact that with the advent of technology, the world become a smaller place where networking has removed the personal boundaries.... ....
51 Pages
(12750 words)
Thesis