Employee motivation is a key element that affects employee satisfaction. The importance of understanding motivation in the current global context is essential. In this regard, the research deals with employee motivation among call centre agents and to be more specific, it will centre on motivation among call centre agents of Mobily…
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I would also like to thank _____________ for guiding my research for the past several months and helping me develop my background in human resource management, and organisation. Special thanks goes to ________, who was willing to participate in my final defense committee. I would also like to thank my parents, two elder sisters, and elder brother. They were always supporting me and encouraging me with their best wishes. Finally, I would like to thank my wife, ______. She was always there cheering me up and stood by me through the good times and bad. Contents 1.1. Introduction 2 1.2. Background of the Study 3 1.3. Research aims and objectives 5 1.4. Research Question 5 1.5. Significance of the Study and underlying assumptions 5 1.6. Structure of the Research 7 1.7. Conclusion 8 Chapter 2 Motivation Theories 9 2.1. Motivation Theory: a historical perspective 10 2.1.2. The Modern Period 11 2.1.3. The Present-day Scenario 13 2.2. The Theories 18 2.2.1. Maslow’s Needs Hierarchy Theory 20 2.2.2. Vroom’s Expectancy Theory 23 2.2.3. Motivation-Hygiene Theory 24 2.3. The Conceptual Analysis 27 2.4. Conclusion 30 3.1. Introduction 31 3.2. Saudi Arabia: Profile 32 3.3. The Telecommunications Industry of Saudi Arabia 33 3.4. Human Resource in Saudi Arabia 36 3.4 Etihad Etisalat (Mobily) 39 3.4.1. HR and Mobily 41 4.1. Introduction 1 4.2. Research Approach 1 4.3.Research Design 3 4.4. Data Collection 3 4.5. Validity and Reliability 6 5.1. Introduction 7 5.2. Findings and Discussions 8 5.3. Description of findings 9 5.3.1. Deficiency Needs 9 A. Compensation and Benefits 9 B. Security 11 C. Safety 12 D. Social Needs 13 5.3.2. Growth Needs 16 A. Esteem 16 5.4. Conclusion 24 6.1. Summary 26 6.2. Conclusion 27 6.3. Recommendations 28 6.4. Limitations and Future...
Human resource capital is one of the primary assets of organizations. Although employees have been considered as indispensable in the organisation, the contemporary period has provided frameworks wherein the role of employees in attaining the goals of the organisation becomes a vital factor for the success of the organisation.
Globalisation, recognition of the notion that organisation has an obligation in satisfying the interests of all identified stakeholders such as shareholders, employees, suppliers, costumers, community and other entities that may have a relationship with the firm. Likewise, there is a perceptible shift in the consciousness of the people and rapid developments in computer and information technology have contributed to the changed in perception regarding the central importance of employees in organisations. As a result, the current condition and state of employees today can be claimed to be the result of the long history of the difference between employees and employers and the current factors that are influencing human interactions. In this regard, scholars have continually articulated the inherent importance of motivating employees to improve their effectiveness, job performance and productivity.
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(Employee Motivation Among Call Centre Agents Literature Review)
“Employee Motivation Among Call Centre Agents Literature Review”, n.d. https://studentshare.org/management/1391037-employee-motivation-among-call-centre-agents.
Managers need to have a sound understanding of the potential factors that drive employees’ motivation in order to take the best out of them.
In common practice, the salary of professional employees increases as they increase in age.
The paper would be conducted through a perusal and examination of important ideas and concepts in books and journals. The book sources would be used to identify the core concepts and ideas. The journals will be employed to examine important changes and studies that have been done about the two concepts in order to identify current trends and elements.
Ideological theorists view management under traditionalist lenses, following such advices as those provided by Milton Friedman or Adam Smith in which the main responsibility of the corporation is to secure profitability and enhance market position
As the hotel industry continues to expand, hotel management has focused on competing for committed employees; according to research, it has become a great challenge for hotel organizations to successfully motivate their employees for these individuals to be able to deliver quality hotel services.
The purpose of KM in an organization is to make sure that those visible and ‘invisible’ data are effectively arranged and managed, so that the management and importantly the employees could utilize them to improve their productivity, performance and thereby achieve customer satisfaction.
According to the report effort beliefs referred to female individuals’ denial and lack of motivation to invest the necessary energy and effort required to exercise regularly and integrate exercise into their lifestyle and value beliefs were operationalized as perceptions of diminished importance and value of physical activity for the female individual.
Primary Motivation for non-managerial employees.
The non-managerial employees are the people of the organization who are not involved in the process of decision making in the business. There is no doubt that the non-managerial employees of the organization are the workforce to whom appropriate duties are delegated by the managers in order to achieve the goals of the organization.
The important content theories of motivation includes Alderfers ERG theory (1969), McClellands learned needs (1960), Maslows hierarchy of needs (1943) and Herzbergs motivator-hygiene theory (1959). The theories are developed with the intention of determining the aspiring
4 Pages(1000 words)Literature review
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