Nobody downloaded yet

Change Management Strategies for coping with Customer Contact Centre dynamics in CLP - Dissertation Example

Comments (0) Cite this document
Summary
Change Management Strategies for coping with Customer Contact Centre dynamics in CLP. Abstract This research aims to develop change management strategies for coping with customer contact centre at CLP, Hong Kong. The research uses literature review to establish how job satisfaction impacts on performance, productivity and retention and hence places the problem at CLP as that of low job satisfaction resulting from the restructuring of the organization…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER97.9% of users find it useful
Change Management Strategies for coping with Customer Contact Centre dynamics in CLP

Extract of sample "Change Management Strategies for coping with Customer Contact Centre dynamics in CLP"

Download file to see previous pages The empirical research found that the employees had low job satisfaction, and were largely dissatisfied with all the above factors. The research next presents a framework of change management strategies using Lewin’s force field analysis and Kotter’s model of change, to develop targeted strategies that can lead to better job satisfaction. Table of Contents Chapter 1: Introduction-------------------- ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Change Management Strategies for coping with Customer Contact Centre Dissertation”, n.d.)
Retrieved from https://studentshare.org/management/1396814-change-management-strategies-for-coping-with
(Change Management Strategies for Coping With Customer Contact Centre Dissertation)
https://studentshare.org/management/1396814-change-management-strategies-for-coping-with.
“Change Management Strategies for Coping With Customer Contact Centre Dissertation”, n.d. https://studentshare.org/management/1396814-change-management-strategies-for-coping-with.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Change Management Strategies for coping with Customer Contact Centre dynamics in CLP

Customer and market dynamics

...]. Available at: http://www.eabis.org/index.php?eID=tx_mpeabisdl&tx_mpeabis_pi3%5Bdlid%5D=311 [Accessed on January 11, 2011]. The Centre for Strategy Research. 2011. The Real Cost of Market Research . [Online]. Available at: http://www.csr-bos.com/value/cost.html [Accessed on January 13, 2011]. Vashisht, K. 2005. A Practical Approach to Marketing Management. Atlantic Publishers & Distributors. Weinstein, A. 2004. Handbook of market segmentation: strategic targeting for business and technology firms. Routledge. Bibliography Bajpai, N. 2009. Business Statistics. Pearson Education India. Baker, M & Saren, M. 2010. Marketing Theory: A Student Text. 2nd Edition. SAGE Publications Ltd. Cooper....
14 Pages(3500 words)Essay

Management Dynamics

...? 200571 Management Dynamics School of Business – Management family first number: Unit number and 200571 Management Dynamics Tutorial day: Tutorial time: Tutorial room: Tutor: Title of assignment: Individual written assignment – Employment Relations Length: 650 words (± 60 words) Date due: Submit through vUWS, on or before 11:00PM Friday of Week 10 (5 October 2012) Date submitted: Campus of enrolment: Declaration: ? I hold a copy of this assignment if the original is lost or damaged. ? I hereby certify that no part of this assignment or product has been copied from any other student’s work or from any other source except where due acknowledgement is made...
3 Pages(750 words)Essay

Customer Relationship Management and E-Commerce Strategies

...? Relationship Management and E-Commerce Strategies Table of Contents I. 3 II. Main Findings 3 III. Comments 6 IV. Conclusion 6 References 7 I. Abstract The paper explores the key activities related to managing relationships with customers at Starbucks’ and Green Mountain Coffee Roasters’ websites, with an eye to understanding how information technology supports those activities. The paper also explores what the e-commerce applications and CRM strategies are in the websites of the two coffee companies. Green Mountain Coffee Roasters is listed on the NASDAQ, and has its headquarters in Waterbury, Vermont. Starbucks, meanwhile, is the global coffee and beverages company that is likewise listed as a public company. The findings... are that in...
4 Pages(1000 words)Essay

Strategies for Change Management

..., sociology, business administration and psychology. The fourth explanation defines change management as a control mechanism. (Nickols (2008)) Process: Fred Nickels states that change management is a process that involves moving from one state to another. Change management occurs in three strategies namely the unfreezing stage, the changing stage and the refreezing stage. (Nickols (2008)) Goals: In change management there are three goals that must be formulated and implemented and they include: Transform goals- this is a goal that aim at determining the difference between...
2 Pages(500 words)Essay

Coping Strategies

...Coping Strategies Sur Coping Strategies There are various methods for coping with stress. This paper, however, deals with only four of them; namely, problem solving skills, improved communication skills, being close to people in one’s life, and being flexible. The problem solving method of dealing with stress involves coming up with positive ways to resolve a problem. This involves not ignoring recurring problems in the hope that they will disappear and thereby let stress build up and fester. Good communication skills are virtually indispensable to having a low level of stress. People must always be mindful that, with the best of intentions, there...
1 Pages(250 words)Essay

Customer contact

...Full Empowering Contact Employees for a Business’ Success contact is essential in every business. In fact, it is considered to be the primary reason for the success or failure of every business. Therefore, it is important to look closely to the requirements for customer contact employees. However, business managers should also take note that the qualities necessary for the employment, are not sufficient to assure quality service of customer contact employees. Rather, they should also be well-trained in order to make sure that they are empowered to confidently perform their duties and responsibilities. This paper will...
2 Pages(500 words)Essay

COPING STRATEGIES

...attacks from the husband. For instance, the woman may engage in provocative behavior with the aim of controlling the time and location of violence (Schewe, 2002). A woman in a violent relationship may also be involved in passive acts of coping with violence to protect herself, her children and the marriage. Individuals in gender-based violent relationships may also cope with the violence in their relationships by applying a number of cognitive coping strategies. In this case, the victim in the relationship constantly reassures themselves that they are “okay” by focusing on more unfortunate individuals encountering worse situations (Oleary & Maiuro, 2001). Through...
4 Pages(1000 words)Essay

Understanding and Coping with Change

...given that it was likely to bring about positive benefits to the operations of the organization as a whole. First and foremost, this strategy was likely to bring more sales to the organization and this meant that more revenue will be generated from the initiative. In a bid to motivate the employees to adapt this proposed change, the management suggested that this new change initiative will be implemented on shift work basis and all the employees who will work overtime will be compensated at the end of the month. People at first simply resisted this change but it was later realised that it was beneficial to the organization as well as all members at...
4 Pages(1000 words)Essay

Reading response

2 Pages(500 words)Assignment

Language change and Language contact

...Language Change and Language Contact Language Change and Language Contact People come from different social backgrounds. We havedifferent language varieties for different individuals as we have different fingerprints. The language variety depends on the interest of the individual and the work of the person. Many parts have different social groups and therefore have language variety. Different groups of people have different language variety. Therefore, this is a signal to reflect the origin of a particular person. Idiolect can also be a reflector of your work that you are in and it can indicate your associates. Idiolect is a Greek and which means language or discourse. ...
3 Pages(750 words)Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Dissertation on topic Change Management Strategies for coping with Customer Contact Centre dynamics in CLP for FREE!

Contact Us