MYOB's Interdepartmental Communication - Essay Example

This is referred to as interdepartmental communication. Every department needs to communicate with the other departments to inform them as to what are the updates and/or changes that a particular department would be implementing. It is not to know whether the department is doing its designated task, however it is more on knowing how the change would affect the organization as a whole. A particular department’s change would definitely affect the whole company as each department is linked to one another (Carroll, 2010, pp. 10-12). Though working in just one company, people from different departments still find it difficult to communicate with other people belonging to another department.

As Carroll (2010, p. 11) expressed, “interdepartmental communication is a challenge in many industries – one department may not know how its action or inaction affects another department. The managers may incorrectly assume that other departments understand what they need and why.” It is not good to assume that everything is okay when memorandums are sent. There should be counter-checking with regard to the comprehension of the memos that were transmitted. MYOB has been providing Australia and New Zealand with downloadable computer software which aids many professionals in their jobs since 1991.

Since the company uses the worldwide web as its medium in disseminating this software, the company has options to expand its market internationally without any additional cost (MYOB, 2012). It is known that when a company starts expanding, there would be a need to create departments that would focus on particular aspects of maintaining the website and running the company as a whole at the headquarters. Though working in the same company, there would be instances that employees would not be given the chance to meet everybody on the payroll.

The usual mode of communication used in companies in recent years is through company’s electronic mail or e-mail. If such is the case, an employee should habitually check his company e-mail for the latest memos or updates circulated to everyone, or an e-mail directly addressed to the person for any issues that need clarifications, or just any direct instruction or message. With the numerous tasks waiting to be accomplished, there would be times that an employee would only be able to check the e-mail at least twice a day, which would be upon coming to work and before leaving the workplace.

Since the company is dealing with customers purchasing their products online, people who are using the software can either use the phone numbers listed on the website or just click on the picture on their Contact Us page to be redirected to the proper support group. For this kind of company, it is the support group and the technical department that need to ensure that their interdepartmental communication is synched. Other department that should be synched with each other are the finance and the advertising departments.

During the latter part of 2011, MYOB released the latest version of one of its accounting software. This should be kudos to the technical department. However, as reported by Sholto Macpherson (2011), there were bugs present in the newer version that either slows down the program itself or makes it unusable at all. Surely, the support group received complaints regarding the bug; however, the technical team was not properly informed about the concern. The scenario would be likely as the latter statement or the technical team