Discussion Questions_Service Operations management - Assignment Example

Service Operations management My Disappointments at the Restaurant Each time I visit a premise, I always look for high quality and satisfactory service. However, at times I get so disgruntled when I do not get excepted level of services especially while in the restaurant, salon, boutique, cinema hall or club. On December 29, 2014, I was not pleased with the kind of treatment I got at the prestigious Hilton Hotel. After leaving my home for the hotel, I so excited and anxiously looked forward for a fruitful evening.

Surprisingly, this would never be because I did not get the type of service I had been expecting. I was so disappointed by the waiter who took so long to serve me and even ended up giving me a clod and low quality food (Fitzsimmons & Mona, 2013).As a regular client, I did not expect to be served after one hour and forced to eat a cold food in a company of strangers with whom I was told to share a table. This was a disservice that not only affected me, but also affected the waiter and the hotel as a whole.

After recording a complaint to the manager, the waiter was warned. It was a bad experience that really damaged the repudiation of the hotel. I realized that this happened because of lack of proper coordination in the hotel. The poor management of the hotel was to blame for it. So, to eradicate such problems, I would like to suggest that Hilton Hotel should have a strong team of motivated supervisors to monitor the activities of the staff (Allen, 2001). All the cooks, chefs, waiters and serves should not be fatigued, but be properly remunerated so as to motivate them to deliver their best services to the hotel’s clientele.

ReferencesAllen, D. (2001). Getting things done: the Art of Stress-Free Productivity. New York: Viking.Fitzsimmons, J. & Mona F. (2013) Service Management: Operations, Strategy, Information Technology, 8th edition. Business and Economics.