Organisational Behaviour: Three Key OB Issues - Assignment Example

Organisational Behaviour Contents Contents 2 Introduction 3 Three key OB issues 3 Relevant OB theories 4 Recommendations 6 Conclusion 8 References 9 Introduction Over the years organisational behaviour has become an important area of human resource management for all public and private organisations. It is an integral part of organizational culture. Here, in this case there are main three characters. Those are: Ronny Tristan, Jill Pollard and Anne Parker. Jill Pollards is the branch manager. Anne Parker, who was working for the last four years in the organization, has been promoted as the senior branch assistant. Ronny Tristan joined the organization permanently after two years of temporary tenure. During the course of this case study one thing is clear that significant interpersonal conflicts were there between Anne Parker and Ronny Tristan. Three key OB issues Lack of managerial control is a key OB issue related to the case. It can be observed that Anne Parker, the senior branch assistant, fails to control the junior employee Ronny Tristan. The newly joined Ronny Tristan is not taking his immediate boss seriously. That means Anne fails apply authority properly. A number of times Anne has complained about Tristan to the top level management. It reinforces the fact that lack of managerial control is evident from the side of Anne Parker. The behaviour of Ronny Tristan is not only pinching Anne but also causing problems for the official environment. Unfortunately lack of managerial control has created deadlock for the situation. Sometimes Anne is getting harsh with Ronny and sometimes behaving in soft way. This kind of inconsistency is creating less managerial control. Lack of accountability from the side of Ronny Tristan is also an important issue in this case. One thing is clear that Ronny Tristan is not giving his hundred percent in his works. His focuses are not at all there. He is taking his bosses pretty lightly. In spite of number of warnings or whistle blowing form Anne, Ronny is not taking them seriously. It means there is a significant problem regarding the accountability of Ronny. Day by day scale of business operations is gaining momentums. It requires significant accountability from all the levels of the organization. But that amount of accountability is missing from the side of Ronny. He is not at all cooperating with other staffs and his boss. His attitudes towards the stipulated works are not proper. In this case team problem is highly evident. Team environment is an integral part of the organizational behaviour. In this case that team environment specifically between Anne and Ronny is missing. There is a clear cut evidence of disconnection between these two persons. In every occasion Anne is grudging against Ronny on the other hand Ronny is consistently behaving badly with Anne. This situation is creating significant problems for organizational team environment. Graham Wilkins is also going to leave the organization due to dissatisfaction and poor organizational environment. It means that there is a significant problem related with the team environment in the organization. In this case the organization is missing synergy between all the employees. Relevant OB theories Tuckman’s stages of group development can be associated with one of the organizational behavioural issues identified in the case. This model states that there are four main stages of group formation – forming, norming, storming and performing. These phases are essential for team growth, to tackle problems and determine solutions. The forming stage of group development is critical as it encompasses team members exchanging personal information and getting to know each other. Ronny Tristan as per the case study was not able to meet desirable requirements in the forming stage. Tristan’s behaviour created negative impact across the group. The storming stage describes initial trust to develop within the group and this enables team members to challenge other’s opinion or express discontent. In norming stage, responsibility is shared amongst all team members and there is common vision of team’s success (Rollinson, 2008). Performing stage can only be reached by limited groups as in this stage there is no space for group conflict. Team members in this stage are autonomous, competent, and are capable enough to make decisions without any form of supervision. The trait theory of leadership comprises of managerial characteristics as stated in figure1. Figure 1: Trait Theory of Leadership These traits are usually compared with potential leaders so as to analyze leadership effectiveness. As per this theory there are personality traits, interest and beliefs present within successful leaders which are highly distinguishable. This theory holds its importance in another organizational behaviour issue of lack of managerial capability within Ronny Tristan. There are some core traits outlined in the trait theory of leadership. Firstly, achievement drive states high level of ambition, initiative, effort and energy. Leadership motivation is a desire to succeed towards common goal by leading team members. Honesty and integrity is linked with being open-minded, reliable and trust worthy. Self-confidence is most important trait as it indicates belief in one’s ability, self and ideas (Robbins and Judge, 2012). Cognitive ability can be defined as capability in terms of strong analytical skills, conceptual skills and good judgement skills. There are other necessary leadership traits like business knowledge, emotional maturity, creativity, charisma and flexibility. Type A and type B personality theory can be closely associated with another organizational behaviour issue identified in the case – accountability. As per this theory, there are two contrasting personality types. Individuals possessing type A personality are status conscious, ambitious, sensitive, rigidly organized, impatient, proactive, inclined towards time management and anxious. Type A personalities are generally referred to as workaholics. People having this personality even take up multiple tasks and set high performance standards. There are three major symptoms that well describes Type A personality – free-floating hostility, impatience and time-urgency, and competitive drive. On the contrary, Type B personality states individual to possess low stress level, and work steadily enjoying every workplace achievement. These individuals are always reflective by nature. Type B personality people are often more creative and believe in exploring innovative concepts and ideas. Recommendations Improving managerial control is significantly important for Anne Parker. Anne Parker should try to increase its managerial ability. To give focus towards the managerial ability, Anne Parker should complete the course of management seriously. During the course of management the senior branch assistance should acquire desired level knowledge to handle her juniors. She should be much more self sufficient as far as the managerial control is concerned. She must have comprehensive controls over all of her juniors and it should not be come out of power of position. The management course will help Anne Parker to improve its managerial skill abilities to manage adverse situations in the work place. This kind of developmental course will be utterly advantageous for Anne to deal with person like Ronny. This kind of course will make managerial behaviour of Anne much more consistent in nature. The organization should arrange an individual training and development programme for all the employees. It will help the organization to get highly accountable and dedicated workforce. In this case accountability from the side of Ronny is seriously missing. That missing link can be connected with the help of training and development program. Training and development program will bring significant changes into the behaviour of Ronny. It will help the organization to extract hundred percent out of their employees. The training and development program will create a sense of responsibility among the employees. It will certainly influence employees like Ronny also. If employees are responsible and highly dedicated towards their works then the organization can easily cope up with the pressure of ever-increasing business operations. That is why individual training and development session is highly recommended. The company should come up with numbers of team building activities. All these team building activities will create a sense of unity among the employees. It will help the organization to design a synergy among all the employees. With the help of these kinds of activities the organization can create a better connection between all the employees. Team building activities will create a sense of mutual respect among all the staffs. Mutual respect can certainly bridge the gaps between Anne and Ronny. Suitable workplace environment can be achieved with the assistance of team building activities. That is why team building activities are highly important under the present context. In this case various team building activities will certainly improve the situation of work place cooperation and interpersonal relationship in the organization. Conclusion During the course of this case there are three main OB issues have been identified. The organization is facing a three dimensional problem of lack of managerial control, lack of accountability and team problem. In this case three OB theories have been discussed those theories are Trait theory of leadership, Tuck man’s theory and Type A and Type B personality theory. All the three issues have been analyzed critically on the basis of these three OB theories. At the end of this report suitable recommendations have been given. All those recommendations will be utterly advantageous for the organization to mitigate each of the OB issues identified in the case. References Robbins, S. P and Judge, T. A., 2012. Organizational Behaviour. Harlow: Pearson Prentice Hall. Rollinson, D., 2008. Organisational behaviour and Analysis. 4th ed. Harlow: Pearson Prentice Hall. Read More