Managers and Communication - Essay Example

GRADUATION PROJECT Managers and Communication Lecturer umaidAlneyadi ID: 06/22 Table of Contents …………………………………………………………………………………………3 Introduction……………………………………………………………………………………......4 The Nature and Function of Communication 5 Methods of Interpersonal Communication 7 Barriers to Effective Interpersonal Communication 8 Overcoming Barriers to Effective Interpersonal Communication 11 Effective Communication Flow in Organizations 12 Effect of Technology on Managerial Communication 14 Modern Issues in Communication 14 Abstract Managers utilize communication in coordinating employees, problem solving, decision-making, to mention just but a few. Further, the study investigates how the diversity of culture and languages in the United Arab Emirates may affect communication in an organization. It can be observed that large number of emigrants from Philippines, United States, Indonesia, and Asian countries brings cultural and language diversity in the United Arab Emirates. Therefore, organizations operating in United Arab Emirates tend to be impacted by this change and hence, managers of those organizations had come up with a strategy of integrating cultural diversity within their respective organizations. This is aimed at enhancing their organizations productivity. Therefore, the purpose of writing this paper is to provide an insight of the topic “Managers and Communication”. Further, paper is aimed at providing academicians and researchers with the basis for undertaking further research on communication. The study has scrutinized the nature and function of communication. In addition, the methods of interpersonal communication have been identified namely; personal and interpersonal communication methods. Barriers for effective interpersonal communication and ways of overcoming those barriers have been discussed. In addition, the ways in which communication flow from to lower levels of management has been put forth. Additionally, the impact of technology in communication has been discussed. The research methodologies employed in this study include Survey research design because into consideration the entire population under investigation. Moreover, questionnaires were utilized to collect data. Questionnaires were piloted and later distributed to 21 managers. Quantitative data was analyzed statistically using pie charts as indicated. The findings were obtained and recommendations were made. Introduction Managers and Communication entails integration of communication by managers to ensure that there are seamless operations within an organization. Mangers utilize communication to ensure proper coordination between the employees, suppliers, customers and all stakeholders within and outside the organization. Managers utilize communication to make decisions and solve organization problems. Through communication, managers can be in a position to direct employee’s skills and efforts towards achieving organization goals and objectives. Further communication help to solve problems that affects employees, this may help to prevent bigger emergence of bigger problems that may affect the entire organization operation. In addition, managers utilize communication to pass necessary information to the relevant departments in order to ensure that everything with an organization is learning properly. Moreover, managers use communication to make three major types of decisions namely; structured, semi structured and unstructured decisions (Robbins, 2009). There are various styles of communication, however, the basic communication styles include; aggressive, assertive and passive communication style. Aggressive communication style is where people communicate their emotions and feelings in a manner that violates the rights of other human beings. This style of communication may be attributed to people who had undergone via emotiuonal or physical abuse in the past. Assertive communication is a communication style attributed to those people who feel they have higher esteem. Assertive communication style is believed to be the most efficient and effective communication because it is a blend of both assertive and aggressive communication styles. On the contrary, passive communication style is where individuals express their feelings and anger in unaggressive manner due to lack of powers. Therefore, this study provides an insight of communication as discussed (Lunenburg, 2010). The Nature and Function of Communication Managers require effective communication for controlling and managing employees’ activities in an organization. The vitality of effective communication in any organizational set up cannot be ignored. Managers require communication to execute their responsibilities more efficiently and effectively as well as to keep their employees working towards realizing organization goals and objectives. In making a decision and in informing about a taken decision, communication cannot be denied. Without communication, no prospective step can be taken in an organization. What is communication in actuality is a question that needs clarification. In fact, communication is a two way process that not only requires transference of a message, but also understanding of the message. The message travels from a sender to a receiver. Information that communication is a procedure in which, people stimulate some meaningful information in the minds of other people with the support of verbal as well as nonverbal correspondence. In case of no transmission of message having a specific meaning, there would be no communication. In a successful communication process, the sent message should be received and comprehended(Robbins, 2009). Robbins (2009) informs that communication has four noticeable functions that are ‘control, motivation, emotional expression, and information’. However, McCroskey, & McCroskey (2005) identified six functions of communication that are ‘inform, regulate, integrate, manage, persuade, and socialize’. To control or to regulate is a communication function that can be defined as a managerial activity through which, the management can exercise their control on the employees, but this control is only possible through communication such as informing about rules and regulations to the employees (McCroskey & McCroskey, 2005). Motivation is also possible because of communication. Employees can be motivated to work or improve their overall performance based on motivation. Feedback for good or bad work and setting of goals and all forms of motivation to the employees requires communication. Employees work in form of groups in organizational set up or it can be said that an organization is itself a large group because of this grouping, employees interact with one another and are socially close due to which, they tend to share their emotions involving depression and satisfaction. This sharing of emotions requires communication. Therefore, emotional expression appears as a function of communication enabling employees to share their emotions and social requirements. Lastly, for any task to be performed information needs to be transferred and communication makes transference of information possible. Therefore, communication as a whole performs many functions that are crucial for the employees as well as management (McCroskey & McCroskey, 2005). According to McCroskey & McCroskey (2005), managerial communication needs information, regulation, integration, management, persuasion, and finally, socialization. Information and regulation are already described. Integration is a communication function that allows employees to work together towards combined goals. The employees are able to coordinate with other employees with the support of communication by integrating. Management as a communication function is divided into three concepts. The managers are required to manage their workers by informing them about a task that need to be performed, by knowing about their skills and working and finally, by building interpersonal relationships with them. Hence, overall, management as a communication function allows the managers to communicate their needs, identify others’ needs and create relationships for better performance of employees. Persuasion is somewhat similar to motivation as employees are persuaded to do specific tasks that are required for the organization and this is not possible without communication. Socialization is a very vital function of communication and it facilitates the management to know about employees’ satisfaction with the work and organization (McCroskey & McCroskey, 2005). Methods of Interpersonal Communication Interpersonal communication in organizations can be divided into verbal and nonverbal communication. The methods that come under interpersonal communication are “face-to-face, telephone, group meetings, formal presentations, memos, postal mail, fax, publications, bulletin boards, audio/videotapes, hotlines, e-mail, computer conference, voice mail, teleconference and videoconference” (Robbins, 2009). Three modes of interpersonal communication that are ‘oral, written and non-verbal’ communication. Oral communication and written communication come under the category of verbal communication (Kirill, 2007). Verbal communication needs words either they are written or spoken while nonverbal communication requires neither written words nor spoken words. The meaning in nonverbal communication is transferred without words (Robbins, 2009). Oral communication is regarded the simplest form of communication because, a person is naturally exposed to this form of communication and in organizational set up, on the other hand, oral communication is essential along with other modes of communication for delivering quick messages. Any spoken content comes under the category of oral communication. Written communication deals with the transference of meaning with the help of words that are either symbolic or direct such as e-mails, memos, notes, faxes, instructional manuals and so on (Kirill, 2007).Communication does not always require words for delivering the meaning, but can also be informative as in form of body language. Body language can be explained as ‘gestures, facial expressions, and other body movements’ that inform about the intended meaning. Feelings and temperaments can be communicated through expressions whether they are facial, hand movements or others such as anger, fright, nervousness, happiness and so on (Robbins, 2009).Body language is not only informative, but also complicated in some cases because, the receiver is not able to get the full meaning. Therefore, for understanding message given by body language, the sender must be understood. For transferring the message using verbal intonation, the sender emphasizes some words or phrases to put across the meaning. In spoken communication or oral communication, verbal intonation explains the usage of words with different tones and styles to put forward different meanings. The managers have to take care of all the methods of communication to communicate successfully with employees whether the methods are verbal or nonverbal (Kirill, 2007). Barriers to Effective Interpersonal Communication Robbins (2009) identifies six barriers to interpersonal communication, which are ‘filtering, emotions, information overload, defensiveness, language, and national culture’. However, Hopkins (2011) also identifies six barriers that are somehow different to the ones given by Robbins and they are ‘poor structure, weak delivery, wrong medium, mixed message, wrong audience, and distracting environment. Filtering is a barrier to effective communication as the receiver of the message filters the message as per his own need or criteria. Using the filtering strategy, the message can be broken and not fully understood. Likewise, emotions also become barrier for effective interpersonal communication as when the receiver gets the information, his emotional state matters a lot because, his emotional state influences the way in which he or she interprets a message. Emotions have a heavy impact on communication because; the receiver makes an emotional judgment for understanding the message in place of a pragmatic judgment (Robbins, 2009). Information overload is there when a person is unable to receive information with full understanding because of its overload as compared to his comprehensive ability. A person cannot understand the received message that comes in the category of information overload because; a person is able to have effective interpersonal communication within his processing capability. Excessive information results in ineffective communication (Robbins, 2009).In case of feeling themselves vulnerable to the sender’s remarks, the receivers become defensive due to which, effective communication cannot take place. As a result of becoming defensive, the message is not rightly understood and a mutual correspondence appears impossible. People get defensive when the sender of messages shows interest in verbal assaults including ironic statements, becoming more condemnatory, or asking about personal interests (Robbins, 2009). Sometimes, usage of language appears as a barrier for effective interpersonal communication. The importance of language in communication is undeniable.People that works in any organization come from different social or linguistic backgrounds due to which, their spoken works or overall language is somewhat different from others. In addition, people from different departments in the same organization use jargonized words that may not be understood by people from the other departments, so there are chances of misunderstanding and lack of comprehension in understanding different messages.Different age groups, people belonging to diverse educational backgrounds and, people belonging to diverse cultural backgrounds also use language differently (Robbins, 2009). Therefore, language sometimes becomes a barrier and the management should be responsible to understand language problem of the employees working in their set up. National culture also restricts effective interpersonal communication sometimes as people belonging to diverse cultures have their own liking and disliking. Some people like to work in groups while others like to work as individuals. Similarly, some people appreciate voice mails while others dislike them .Therefore, diverse cultures and their impact on communication should not be ignored (Robbins, 2009). The barriers recognized by Hopkins (2011) also hinder effective communication such as the communication network or passage of message travelling should be understandable and in form of bad communication organization, the communication as a whole would be poor. When the sender sends the message in a weak format or uses wrong delivery style, the message goes through weak delivery. This involves verbal intonation. If the speaker or deliverer of message uses a wrong style to put forward the message, it will be understood wrongly. For example, if a statement requires to be spoken with emphasizing it at the right place, the message will be understood likewise. Usage of wrong medium to send the message also results in becoming a barrier in effective communication. For example, a message that should be sent in written format is sent through telephone, it will be using a wrong medium. Usage of right medium ensures effective communication while usage of wrong medium results in otherwise situation (Hopkins, 2011). Mixed messages also become hindrance in effective communication, as the receivers get confused in understanding the message. The mixed messages do not show the clear requirement of the sender, as he is able to disrupt his statement. Mixed messages can be outcomes of consideration of less time and more information to be delivered results in messages that are difficult to comprehend. In addition, mixed messages also relate to organizational policies that change between ‘no’ and ‘yes’. Another barrier is choosing wrong audience for getting the message. For example, a message needs to be sent to administration department is sent to accounts department that would be completely misunderstood because of wrong audience. Last, but not the least is distraction in environment that results as a barrier in communication. Robbins (2009) defines this distraction in environment for communication to travel as noise.This distraction hinders the message to reach as it is supposed to be because of lack of understanding. The receivers are unable to comprehend the message rightly (Hopkins, 2011). Overcoming Barriers to Effective Interpersonal Communication Both management and employees can overcome barriers to effective communication if they use the techniques of ‘feedback, simplifying language, listening actively, constraining emotions and watching nonverbal cues’ (Robbins, 2009).The management can ask for feedback on the sent messages and these feedbacks will clarify any kind of miscomprehension and imprecision in the sent message. The feedbacks should be obtained verbally as well as nonverbally as per the importance of the sent message. Along with getting feedbacks, the language that is used for sending messages should be simple and comprehensive. Before sending the message to expected receivers, the managers should notice the audience and should compose likewise. Communication is only successful when the message is sent and received successfully. The sent messages should not be jargonized in order to reduce incomprehension. Jargons can be supported if they are well understood and can create problems if they are not (Robbins, 2009). Therefore, managers are required to care for the sent message and used language. Listening carefully also overcomes the barriers to communication because active listening reduces the issue of misunderstanding. When the receiver tries to listen, he tries to comprehend the message and resultantly, an effective communication process takes place.As mentioned earlier on that emotions can appear as a barrier to communication, so when a manager considers himself as overly emotional on an issue, he should try to compose himself and regulate his emotions to ensure effective communication. The receiver of the message should receive the message not only through verbal communication, but also through nonverbal cues. Body language should be observed by managers to get the messages given by workers (Robbins, 2009). Effective Communication Flow in Organizations Communication flow in organizations should be considered as per organizational requirements to ensure the structuring of an effective communication flow. Robbins (2009) informs that organization communication flow can be ‘downward, upward, laterally, or diagonally’. However, McCroskey & McCroskey (2005) and Lunenburg (2010) inform that communication in organizations can flow, ‘downward, upward, and horizontal’. Downward communication can be defined as a communication that flows from managerial occupations to working occupations. This communication flow is employed to instruct, inform, bring together, and analyze workers. In case of assignment of goals to workers, describing jobs, and making them aware of organizational policies, the managers are using downward communication (Robbins, 2009). McCroskey & McCroskey (2005) inform that downward communication is for transferring of information from higher levels of authority to lower levels of authority and this communication pattern is adopted for instructing, rationalizing, informing about organizational ideology, delivering information and giving feedbacks, Lunenburg (2010). Informs that downward communication is effective, but because of transference of message from different persons, the message can be defected, but overall, it works as an effective channel for the transfer of instructions and information. Upward communication just opposite to downward communication as in it, the communication flows from lower ranks to higher ranks, from employees to managers. The managers are kept informed about their workers, their work and the overall organization. Upward communication is implemented to get improvement suggestions from employees (Robbins, 2009). McCroskey & McCroskey (2005) inform that upward communication gets started from lower levels, but the successful of this communication flow depends on the reception of higher levels. The upward communication can be effective if it is constructive, in time, implementable on the current organizational policies, destined to reach the right person who can work on it and is spontaneous so that it cannot be rejected to reach the higher levels. This category of communication flow is to get feedbacks from employees. Horizontal communication is there to ensure augmented collaborative work. In horizontal communication flow, the messages get transferred laterally as well as diagonally and this communication flow ensures that workers work in groups without any obstacle while organization stands as a unit. This communication flow ensures intradepartmental problem solving, interdepartmental coordination, and social working of members. Employees are present in more number than managers and feel comfortable to talk with one another instead to higher levels (Lunenburg, 2010). This communication flow ensures communication across the organization. Robbins (2009) describes lateral communication flow and diagonal communication flow as two separate flows. The communication flow that is between the employees and on the same organizational level can be understood as lateral communication flow. This communication flow comes under the category of horizontal communication that is at most required in order to accommodate better collaboration and to reduce time involved. The employees should keep in touch with managers for any kind of decision-making that occurs between cross-functional teams. Diagonal communication is also a form of horizontal communication and can be defined as a communication flow that facilitates the functional departments as well as different levels of organization. Diagonal communication is much more advantageous as it is faster and efficient. The employees are facilitated to coordinate with the upper level of management as well as with other employees related to other departments (Robbins, 2009). Effect of Technology on Managerial Communication Technology has proved itself much advantageous for managers because, with improved technology managers can have better communication with their workers. They can connect easily with computers. Organizations nowadays are computerized and use some kind of networking for increasing connectivity in the company. This connectivity results in improved communication. There are network systems in organizations through which, computers are interlinked. Through this interlinking, the information can be transferred from one person to other within no time. These networks facilitate the employees to coordinate with another through emails, instant messaging, blogging, voice mails, faxes, teleconferencing, videoconferencing, and intranets. There is also availability of wireless networks that connects organizational branches globally as well as nationally. In addition, wireless networks can also work inside the organization. Therefore, managers are quite advantaged because of technology, as communication is much easier now (Robbins, 2009). Modern Issues in Communication Communication as a whole is quite effective in an organizational set up. Its importance cannot be negated. There are technological advancements everywhere that indicate that every arena of life needs to be reassessed and redefined as per the demands of the innovated technology. Managerial communication was different in old days, as computers did not exist or were not that much used. In today’s world, organizational set ups are computerized and everyone needs to know about computer communication in order to work efficiently in an organization. Previously, face-to-face communication was regarded as the mostly used communication method, but organization of more face-to-facecommunications seemed impossible. However, nowadays, the computer mediated communication (CMS) is introduced and used in organizations integrally. The managers can access the employees operating at different places in the organization through CMS instantly. Along with the employees, the required information is also accessed within no time. CMS is much more improved than traditional modes of communication and facilitates the managers to reach any worker in reduced time limit (Santra & Giri, 2009). However, as far as issues are concerned, face-to-face communication has lessened and managers are required to learn new ways of correspondence. Robbins (2009) highlights two more challenges faced by managers in managing communication. As informed previously, the world today is internet world and the communication between managers and employees needs to be secure. In addition, personal interaction between people has lessened because of computerized communication. The information that is legal and should be kept private needs to be secure even by suing internet, which is a major concern for managers in terms of communication. Satisfaction of customers by using computerized communication is again a challenging task because the sender cannot observe the body language of the customer and sometimes, feedback is not quick that shows the satisfaction of the customer. The words used can be offensive or misunderstood because of lack of knowledge about the customers (Robbins, 2009). The managerial communication requires to be reconsidered to make it align with technology. Survey analyses report Scope of Survey The scope of this survey is to see and to understand the communication between mangers and employee in the organization. Moreover, the purpose of conducting the survey was for delivering solid data on the subject and for academic purpose only. On the other hand, recommendation will be based on the manager’s feedback from the survey. Survey methodology of conduct The methodology of conducting of this survey was to distribute the survey among the 21 managers of the company by mean of questioner’s paper. The managers were from different nationality, age, and genders in the company. However, there were managers who were on a business trip while others were busy throughout and hence, they delegate the survey paper to the next parson on command in the same department. Although, I discuss with them, what the survey was about and what were the expectation of carrying out this survey. The survey has two parts. Part 1 is multiple choice questions comprising of 10 equations while part two is written type equations consist of six equations. Survey Founding and observations Questioner papers were distributed among the organization employees, and were later collect back. It was found that most of employee agreed that there are communication barriers associated language and culture and nationality differences. Moreover, it has been found that most of the employee prefers face-to-face and written communication like E-mails other than spoken type of communication like presentations and voice massaging. Finally, the majority of the employee satisfied with the quality of communication between managers and employee within the organization, which reflect that the organization on the right track of communication methodology, but same enhancement needed for more and better performance. Survey Analysis Survey questioner was designed in such way to meet deferent criteria in order to obtain feedback from manager. The questionnaire was design in the sense that it helps managers to understand whether communication between them and employees was effective. The questionnaires were aimed at identifying communication barriers and provide necessary recommendations for the identified communication barriers. After review the collected data and analyze it, the result war as the flowing: Part one: 1. Communication satisfaction The pie chart above indicates that managers obtained 86% satisfaction and 14% dissatisfaction while communicating with their employees. This means that were more satisfied while communicating with their employees. However, more improvements need to be made to improve communication with their employees. 2. Information awareness It can be observed that 73% of the people were well informed while only 27% of people were limitedly informed. This indicates that more people were well informed by their managers as compared to those who were limitedly informed. 3. Information and system trust The chart indicates that people had 100 percernt trust with their organisation information system. This is becouse there were no statistics obtained for people who dint believe there organisation information systems. 4. Organization awareness The pie chart indicates that 805 of the people had full organization awareness while 15% had little organization awareness and finally 5% of the employees in an organization had no interest of having organization awareness. 5. Method of communication There were 30% of peole who prefered computer based communication method and 28% of people who prefered face to face communication method. Morover, 25% of peoepl in an organisation prefered spoken communication while 17% prefered writtyen communication. 6. Interest in newsletters The above pie chart indicates that 80% of the employees in an organization had great interest in newsletters while 20% of employees did not have any interest in newsletters. 7. Announcement feedback The chart indiactes that 67% of the feed back announcement obtained was good while 33% of the feedback announcements obtained were rated as excellent. 8. New technology It can be observed from the chart above that 85% of employees in an organization preferred new communication technology and 10% preferred other similar technology while 5% of the employees did not have any interest on the new technology. 9. Managers way of communication From the above chart it can be scrutinized that 85% of managers had interest on managers ways of communication while those who did not have interst on managers ways of communication were only 15%. 10. Sources of information The pie chart indicates that there were 31% of employees, who preferred meetings as a source of information and 27% who preferred e-mails as their information source. Further, 4% preferred newsletters, 16% preferred managers as their information source, 18% preferred their co-workers to be their source of information, and lastly 4% preferred bulletin boards as a source of information. Part 2: Organization communication can be improved via smart phones and emails as indicated in part one. This is because the emergence of new technology has substantially changed the way people used to communicate. Therefore, I feel that effective communication can help employees to become more productivity in terms of their performance which may in turn help to achieves organization goals and objectives. In addition, I think employees should receive instructions and update information to enhance their productivity and to prevent errors. Further, it can be scrutinized that most managers, I believe that communication barriers within an organization exist because of language and cultural differences among the employees. Further, poor communication skills between employees may act as a communication barrier not only between them but also with the entire stakeholders within an organization. Therefore, communication and time management courses may help to overcome communication barriers as discussed because they equip employee’s skills with proper skills for effective communication. Recommendations and conclusion It can be observed that Managers and Communication entails integration of communication by managers to ensure that there are seamless operations within an organization. Managers require communication to make effective decision within an organization to ensure that the goals and objectives of an organization are promptly realized. The methods that come under interpersonal communication have been put forth and include; face to face communication, telephone, group meetings, formal presentations, memos, postal mail, fax, publications, bulletin boards to mention just but a few. Six barriers of interpersonal communication have been discussed and they include; filtering, emotions, information overload defensiveness, language, and national cultures. Further measures to overcome effective interpersonal communication barriers have been provided. In addition, both upward and downward communication flow within an organization have been discussed as well as effects of technology on manager’s communication. Modern issues in communication have also been identified. For instance, there has been emergence of computers in modern communication unlike in the ancient times when computers did not exist. The survey was carried out and questionnaires piloted and later distributed to a sample of 21 managers. Based on the outcomes of the survey questionnaires, it can be recommended that there is a need for managers to focus in sending their employee with language problems for communication training courses to enhance their communication skills. On the contrary, organization needs to introduce other culture among the local employee to ensure that different cultures are integrated within an organization in order to promote organization productivity. Conclusively, future researchers should look to the other communications barriers between managers and employees to determine the best practices that can be adopted in different time for different purposes. References Hopkins, L. (2011). Organizational Communication Barriers. Retrieved 23 April 2014, from http://www.leehopkins.com/organizational-communication-barriers.html Kirill, K. (2007). Introduction to Interpersonal Communication. Retrieved 23 April 2014, from http://www.slideshare.net/drkretov/drkretov-kirill-on-interpersonal-communication-methods-process-and-barriers Lunenburg, F. C. (2010). Formal Communication Channels: Upward, Downward, Horizontal, and External. Focus on Colleges, Universities, and Schools 4 (1): 1-7. McCroskey, Richmond & McCroskey. (2005). Organizational Communication for Survival: Making Work, Work. The Nature of Communication in Organizations. Retrieved 24 April 2014, from http://my.ilstu.edu/~llipper/com329/mccroskey_chapter.pdf Robbins, Stephen P. (2009). “Managers and Communication”.Management. 10th Ed. Missouri: Prentice Hall Publications. Santra, T., & Giri, V. N. (2009). Analyzing computer-mediated communication and organizational effectiveness. The Review of Communication, 9(1), 100-109. Appendix Project Proposals Introduction As I am in my final year in Abudhabi University and approaching my graduation, I would like to propose my graduation project topic, which is Managers and Communication. In the communication process it will focus on different area of the process and measure the communication proposes performance in my work place (Burkan Munitions System-BMS). I took permeation from my manger and the CEO of the company to conduct this research on the company employee, and they advise me to do the research inManagers and Communication of the BMS manager’s employee, where it will help the company to measure the performance and the feedback from the employees in the communication proposes. Farther more, survey will be performed to determine the employee feedback and satisfaction followed by analyses and recommendations. Motivation I am one of the BMS employees for two years and my job title is Product Manger working in Business Development Department, and I have same difficulties of communication with same employee for same time. I would like to do this research to measure the communication proposes performance and develop better practices with professional business style. On the other hand, I have fond this topic interesting because, it’s same think different from what I used to do as an employee in BMS. Since I join the company no research study has been done to measure the communication process performance, and that what it motivated and encourage me to do this study. However, there is communication process in the company but still under Continues auditing to determine the best practices that can be achieved. Project Summary In general this project will achieve deferent information of the current and desirable status of communication process by mean of survey which will de distributed among sample of the company working employee from multi nationality. Farther more, the data will be study and analyze. Project Details In this project the most difficult issues and challenges will be the employee divarication and different multicultural backgrounds. On the other hand, the project deliverable will be as the flowing: 1. Project proposal 2. Managers and Communication theory report. 3. Survey paper. 4. Survey analyses report. 5. Report discussion The estimated timeline of the project deliverables, important collected data, and the analyses report will be approximately six weeks after the approval of this proposal. Project Outcomes The project outcomes will focus on the following area: 1. The nature and function of communication. 2. Compare and contrast methods of interpersonal communication. 3. Identify barriers to effective interpersonal communication and how to overcome them. 4. How communication can flow most effectively in organizations. 5. How technology affects managerial communication. 6. Modern issues in communication. Conclusion In conclusion, Communications is one of the factors that organization depend on to achieve their organization goal. Moreover, this research will study the communication process theory which will be conducted in Burkan Munitions System Company. On the other hand, this research is the first research to be performed in the company for the communication process by means of taking the feedback from the employee by survey paper. Farther more, beads on the result of the survey paper recommendations will be there for the company to be use. Survey for Managers and Communication Introduction This research is to identify the Factors Influencing the Managers and communication. The study is done purely for academic purpose as a part of Graduation Project at ADU and your identification will be kept secret. You will have to choice of answers from that suitable for you. Kindly select a statement each items reflects your opinion. Please fill the questions with the best answers that reflect your opinion, and I sincerely request you to fill the questionnaire. Pleas select the answersthat you think Wright: Part 1: Organizational Position (optional): Manager level: Employee level: Number of people you communicate with (including customer and suppliers): From TO 50 100 100 150 150 200 200 Over 300 1. Are you satisfied with the quality of communication between managers and employees in your organization? a. Yes, I am satisfied 90.5% b. No, I am dissatisfied 14.2% 2. Does the communication in your company keeps you well informed? a. The communication keeps people well informed. 76.2% b. The communication keeps people limitedly informed. 28.6% c. The communication restricts people to be informed. 3. Do you feel that the information that you receive is trustworthy? a. Yes, I believe in it. 100% b. No, I don’t believe in it. 4. Do you think that you know your organization? a. Yes, I know the organization fully. 76.2% b. I know a little about the organization 14.3% c. I am not interested in knowing the organization 4.8% 5. What methods of communication do you use in your organization? You can have multiple choices. a. Face-to-Face Communication 76.2% b. Computer based communication (E-mail, video-conference, computer conference)80.2% c. Written Communication (Memos, Faxes, Bulletin Boards, Publications) 47.6% d. Spoken Communication (Presentations, telephone, voice messaging, meetings) 66.7% 6. Are you interested in reading organizational newsletters (Announcement)? a. Yes 76.2% b. No 19% 7. How do you find the newsletters (Announcement)? a. Excellent 33.3% b. Good 66.7% c. Poor 8. Do you find computerized communication easier than traditional modes of communication? a. Yes, it is easy comparatively 81% b. It is the same as other communication modes 9.5% c. No, it is difficult comparatively 4.8% 9. Do you think that managers of the organization should reconsider their modes of communication for organization’s improvement? a. Yes 81% b. No 14.3% 10. Which sources do you think maximize your information? You can have multiple choices. a. Bulletin Boards 9.5% b. Communication with coworkers 47.6% c. Managers 42.9% d. Newsletters 9.5% e. Organizational E-mails 71.4% f. Organizational meetings 81% Part 2: Please fill in the answers that you think is the best for you: 1. How do you think your organizational communication process can be improved? 2. What do you feel communication can do in an organization? 3. What type of information you think that you should receive? 4. Do you think there are communications barriers within the organization, and what type of barriers? 5. What do you think can become a barrier in your communication with other employees? 6. How these barriers can be overcome? Read More