Three Goals in Yes Bank - Admission/Application Essay Example

ID number: Human Resource of Three Goals Last year I have joined in Yes Bank as a regional human resource manager. This is my 3rd job and I have work experience of more than 8 years in the field of human resource management. It can be said on a proud voice that I was successful in my previous jobs and got so many appreciations about my setting plans, goals and strategies. When last year Yes Bank gave me the better position than my earlier position in their organization then automatically they had the high expectation on me that I will certainly bring some strategic changes for the betterment of the organization. I also want to prove myself in this organization and want to provide more quality services than the earlier days. For this reason I have set 3 major goals which will be benefitted for the organization and also for my better prospect. These three goals are- Development of sales action plan, Improve performance of employees / sales executives and appropriate staffing procedure. As I am the regional HR manager of eastern zone of the country India so I have set the most important goal at first which is develop a sales action plan. If sale will be increased then automatically revenue will be more generated within the organization and at the same time amount of working capital also will be increased. The increase of sale will be completely dependent on the customers of the company. So the employees, sales executives and all the branch managers should be co operative and should do friendly behavior with the customers so that they can rely on the bank. All the employees of the bank should build a trust worthy relationship so that customers can depend on them in case of depositing money and also feel safe and secure about their investment. Again if the bank will restructure their interest procedure then also potential customers will attract to invest their money and existing customers will deposit more amount of money for getting more amount of interest as their earning will be increased through this process. The 2nd goal is develop the performance level of sales executives and employees. In such case proper training is required for the employees and especially for the sales executives. Sales executives are the main resource to collect the business from the market. How they will explain about the plan of the financial products which the bank is going to offer that is very much important. They should discuss about the comparative analysis with the customers about the investment in other banks and other financial instruments. Employees also need training about the way to help the customers when they step in into any branch for the investment of money. My 3rd goal is to do appropriate staffing procedure. A right person at the right place concept is very much important in any organization. Otherwise productivity of work will be decreased. Experience is very much essential for doing a work in successful way. So employees of the bank should be recruited according to their experiences in the relevant field (Armstrong 3-5). 2. Three things that you are proud of having done I feel proud on myself that I have already done some good work for the betterment and growth for the Yes Bank in this short span of time. I already got appreciation from this organization about my implemented steps. 3 major steps which I have taken and got success are discussed as follows. At first I have changed few company policies for the eastern region of yes bank. There was some haphazard way in case of taking leave by the employees. I have started the rule that application for leave should be submitted by the employees before 3 days and approval will be given within those 3 days. If any employee do not get the approval then this will be stand for non approval for his / her leave from the end of the organization. If any employee will take leave after not getting approval from the HR manager then his / her leave will be granted as leave without pay. This procedure is helping a lot to organize and control the attendance of the employees and the way of taking leave. If without information majority of employees will take leave in any particular branch on any working day then the business will be hampered a lot on that particular day. So an organized way is very much required in such case. Apart from that implementation of another policy has got success. In earlier days employees demanded reimbursement amount for their travelling expenses as per their wish. But for such practice the costing level was reached at too high point. So I have started a process that every employee needs to get an approval from the HR manager of that region before claiming the reimbursement amount for travelling expenses. I, as the regional HR manager check all the details of their travelling activities throughout a particular month and ask supported documents which will prove that the demanded amount of money is justified. For such case employees need to submit the taxi bill, ticket of train, metro and buses with charging sheet. Reimbursement should be claimed by the employees within 5 days after the completion of travel. Through such process HR manager can monitor the travelling activities in a detailed way which will be helpful to determine the actual fare of the journey and to do the justification that the claimed amount is right and it is deserved by the employee. This practice has reduced the amount of cost over the last 2 quarters. I have implemented another process which is asking feedback from customers through mail and messages. As I involved the customers for sharing their experience with the banking operations then if they face any kind of problem from any branch that is focused by them through mail. Then the special initiative will be taken to solve that problem. Customers also share their ideas and view which will also be helpful for the organization (Dessler 2-4). 3. Brief summary of your experiences My experiences are very significant and suitable for applying human resource as major. The new system for employee leave application was very innovative from my side. But it was not very easy for me to implement it into the organization. I faced many resistances from different corners of the company. It created many conflicts in the organization. But at the end I successfully implemented the new system. Before implementing the new system I discussed and consulted with all conflicting members of my organization. I convinced them very well. It shows my ability in terms of conflict management. Conflict management is a very important aspect of human resource management. This experience is clearly showing that I have the ability to manage any conflict. I started new system for employee reimbursement. It was a very tough decision to make and implement. But there was no other option was there in front of me. Being a human resource manager of the company, I have serious responsibilities for cost cutting. It was not at all a very easy decision to make. Employees at first were very unhappy with my decision. They took it as a matter of distrust. But at the end I did manage to implement the system. It is clearly pointing out my innovative nature. It also shows my ability to lead an organization properly and in a profitable way. It is a very encouraging feature of mine which is suitable with human resource management. Development plan for sales executives is also a key indication that my thinking processes are very much suitable with human resource management. Skill development is one of the most important and basic tasks of any human resource manager. I was able to recognize this need very easily. It shows that my abilities and thinking patterns are falling in line with human resource management. I was very much confident and convinced in terms of my goal setting. It is also a positive indicator for me as far as choosing human resource as major is concerned. I created a new customer feedback system. That was very successful. Customers gladly took that system. It helped my banking operation department immensely. Customers were getting great services from the service department. In this way I was able to increase the performances of two departments. Productivity oh those two departments increased a lot. Productivity improvement is an important factor for any HR manger. This incident is also very significant for choosing human resource management as a major subject. In the course of all these experiences I felt that, there is some leadership abilities are there inside me. I can convince people very effectively. I have innovative thinking power and I can lead from the front. I have great confidence that, I can handle conflicts. I never compromised with morality and transparency. All these experiences have helped me to take the decision of choosing Human Resource as a major. Works Cited Armstrong, Michael. A Handbook of Human Resource Management Practice. London: Kogan Page Publishers. 2006. Print. Gary, Dessler. Human Resource Management. New Delhi: Pearson Education India. 2011. Print. Read More