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Quality Management - Essay Example

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The 5 P’s model would have proved to be efficient for the betterment of the XYZ hospital since it offers direct association with a value driven culture management outline and it is applicable to all parts of the organization. Moreover it’s easy to incorporate and can be…
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Quality Management
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QUALITY MANAGEMENT Answer A. The 5 P’s model would have proved to be efficient for the betterment of the XYZ hospital since it offers direct association with a value driven culture management outline and it is applicable to all parts of the organization. Moreover it’s easy to incorporate and can be applied to any type of organization. The model involves the 5 P’s that are usually involved in an organization namely the policies, product, premises, people and processes. The XYZ is going through a period of turmoil where recurring failures took place in the emergency unit and the infection control system. The government findings produced a 600 pages report that indicated problems within the management system. The problems included breakdowns in emergency care, an unorganized framework for keeping record of patients and improper treatment of medical waste. The emergency units were dirty and unhealthy. The patients moved around in the corridors, lost and unattended. Children were not attended immediately and were discharged without any medical attention. The entire chaos resulted from the inefficient handling of the five P’s and thus the CEO was fired when he/she suggested the improvement of the organization by the means of engaging more nurses, redefining the policies and procedures, and retraining the staffs. The CEO’s suggestion included the three P’s namely People, Processes and Policies; however he/she missed the vital P’s that represent Product and Premises.

B. Cause and Effect diagram

Unorganized management and inefficient services


Here the effect is the “Unorganized management and inefficient services” and the probable factors causing this are lack of trained employees, lack of adequate funds, and lack of training provider, conflict between employees and management and unskilled and inexperienced management.
Answer 2
The elements of the 5P Model include people, processes, policies, premises and product. Policies are the guidelines for the actions of the university. This is on the whole an enabler and influencer of the 4 other P’s and factors for the resources allocation (money, effort and time etc.) to the accomplishment of the firm’s service quality objectives. People are the staffs and professors related to the University. Processes are the procedure by means of which tasks are done within the University. Premises are the location of the University and Product is the education it is imparting to the students. In this regard it can be said that efficient functioning of all the five factors are essential for the smooth running of the University. If one among the five elements doesn’t get deployed efficiently by the University, for instance if the policies are not proper or specific then the people will get confused, the processes and premises will get mismanaged and the products produced will be of inferior quality. Similarly if the people employed are not trained properly then that will be considered as the fault of the organization’s policies which will in turn affect the premises, processes and product adversely. Again if the premises of the University are not appropriate and not adequate to provide its students with the best facilities then the policies of the management (that promises quality service to the students and efficient infrastructure to the teachers and staffs) proves to be false. This affects the procedure of work done and the product created by the means of those processes. Hence for the University it is essential to consider the efficient working of all the five factors that have been mentioned above.
Answer 3
The scenario puts more focus on the policies and processes of the education standard. However the product to be delivered to the customers (in this case the customers are the students and the products are the educational services imparted to them by the teachers) depend to a great extent on the people (teachers in this case) involved in the process and the premises where the product is being delivered (the infrastructure of the educational institutions). Thus the Texas Legislator’s only focus on the policies and processes would not make things better rather an overall focus on all the elements of the 5P’s framework would help the educational institutes to attain a higher educational standard. Read More
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