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Management of Technology3 - Essay Example

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A business process is can be described as a collection of related and structured activities, which get aimed, at producing a specific service or product to a customer. Business processes may include management processes and production processes. In management, IT can be used to…
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Management of Technology A business process is can be described as a collection of related and structured activities, which get aimed, at producing a specific service or product to a customer. Business processes may include management processes and production processes. In management, IT can be used to keep records of employees in an organization as well as sharing of information among the employees. IT can also be vital in keeping of performance records in an organization. In production processes, IT helps keep track of the production process by assessing the amount of goods produced (Laudon & Laudon, 2013). It is worth noting that the two business processes get interlinked by IT.
There are several BI systems that an organization can put in place. These include analyzing customers’ behavior, budgeting and financing as well as improving delivery and supply chain effectiveness. These BI systems can help an organization reduce the cost of production, improve performance and identify new markets within the economy. BI systems require an analysis that will best help the organization remain relevant in the market (Laudon & Laudon, 2013). They are, therefore, part of the plan of every organization that aims to excel in its field.
An organization may offer an electronic feedback program to its customers as one of their electronic business programs. This program can help the organization identify the area that it ought to improve on in terms of its services (Laudon & Laudon, 2013). The program can also be used to rate the quality of the goods produced by the company. The organization can further use the electronic registration of goods bought by customers for those goods that require registration with the government upon buying. This can be used instead of buying goods and then going to register them somewhere else.
References List
Laudon P. J. & Laudon K. (2013). Management Information Systems, New York, MyMISLab with Pearson eText, Global Edition. Read More
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