Technology and Management Functions - Essay Example

Secure Call Management was basically a call center operation prior to acquiring the Image Project. As a call center technology played a huge role as well in the day to day operations. The manager of the call center would utilize satellite image transfer to create virtual meetings with salespeople across national and international boundaries. The wireless internet service the company utilized for its requirements of communication with field employees allow anyone to connect to the internet from any remote location.

When the iPhone came out on June 29, 2007 it was suggested that they could replaced the current practice due to its smart phone capabilities, but using a laptop computer was more practical because the iPhone inter phase did not allow for a professional to work efficiently (Timesonline, 2007). When the image project started the team was given an open space. We had to build the infrastructure necessary from scratch. The project manager utilized the designing software, Alibre Cad, to create the facilities layout.

The twelve members of the team received a PDA that displayed the design. We had to build 150 small office modules for the workers. It took us approximately four to complete the construction project. Whenever there were any minor design changes the PDA which were connected to the company wi-fi system would enable us to see the changes and change our work specifications accordingly. The next stage of the project was the installation of the computers. The firm bought 200 new dell computers. The project manager showed us a delivery confirmation slip that he retrieved from the UPS website.

It said the computers would arrive at 12:10 P.M. on a Sunday. Good news for us it meant we would get paid some good overtime on a Sunday for our work. The computers arrived on time. The manager was able to accelerate work because he had information he obtained thanks to technological advancements that were not available in the past. We had installed all the