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Management Issue Paper - Essay Example

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A potential problem that some organizations face is a lack of communication between the employees of a company. Communication is extremely important within an organization because when the lines of communication are closed in a company it leads to a series of detrimental consequences such as lower efficiency, productivity, and profitability…
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Management Issue Paper
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"Management Issue Paper"

Download file to see previous pages Good communication starts at the top of the corporate hierarchy. The managers of a company are responsible for the work performance of the entire staff. Whenever managers are unable to communicate well with the employees the workers feel isolated and they may pickup bad work habits that can hurt the efficiency of the company. For instance a lack of communication from the managerial staff can lead to discipline problems and lower overall productivity. “Effective communication empowers employees and provides clear direction and feedback agents for employees to express their thoughts, suggestions and concerns” (Papa). Good communication can enhance the corporate culture of an enterprise. Corporate culture can be defined as the system of shared actions, values, and beliefs that develops within the organization and guides the behavior of its members (Schermerhorn, Hunt, Osborn). Having a solid corporate culture can help create a work environment in which the employees feel comfortable and happy in the workplace. Poor communication can be detrimental to a firm and lead to undesirable outcomes such as friction and conflict. When the workers display conflict among the staff it can cause damage to the morale of the employees in the firm. Due to the fact that communication problems hurt the operations of a company the managers of a firm have to implement alternative solutions to improve the communication of an enterprise. If the communication problems exist at the top the problem becomes more complicated. The managers of a firm are supposed to communicate well with each other to provide leadership to the rest of the members of the staff. A way to resolve communication problems among managers is by hiring an external consulting firm to intervene and resolve the problem before it gets worse. If the reason for conflict and lack of communication between managers is associated with the presence of a particular manager a potential solution is to terminate the employment of the trouble maker. Effective communication is a critical success factor in the 21st century. Due to the importance of communication the managerial staff has to take steps to improve communication whenever a company suffers from its symptoms. A way to improve communication between the managers and the employees is by implementing a feedback system. It is important to listen to the voice of the workers. Sometimes the best ideas are hidden in the minds of the floor employees. The floor employees are the ones that have the day to day experience on how a company operates. A firm can either use direct or indirect feedback. Direct feedback occurs when the employees speak directly to their supervisors or managers. Direct feedback is effective, but sometimes the employees are scared or feel threaten by the managers which inhibits good communication. Indirect feedback on the other hand is performed in an anonymous way. Two simple techniques to gather indirect feedback is by placing a feedback box in a wall so that the employees can place their feedback in a written note for the managers to evaluate. A second way to implement indirect feedback is by setting up a phone hotline. The involvement of the employees in the operations of the company is important. Communication in a firm can improve by using two way communications. “ ...Download file to see next pagesRead More
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