Poor staff recruitment at Qatar Airways - Research Paper Example

Qatar Airways is a major competitor in the global airline industry. The firm’s success in the global market has been highly related to the quality of its customer services. However, it seems that in the future the firm will have to face severe challenges as of its recruitment process. Up today, the firm’s recruitment process has been quite simple, incorporating two key phases: a recruitment event and an interview. The firm arranges recruitment events of 3 different types: for cabin crew positions, for flight deck crew positions and for other positions in general.

The review of the firm’s recruitment process in regard to all the above positions leads to the following assumption: the recruitment process of the organization is quite simple, not securing the identification of appropriately skilled candidates. Indeed, as described in the firm’s website the recruitment process of the firm consists the following sub-processes: the candidate who is interested in applying for a particular position comes to one of the firm’s recruitment events; the candidate needs to be appropriately dressed and have a CV.

In each recruitment event, candidates meet the firm’s HR managers and give their CVs. At the next level, successful candidates are asked to pass an interview. However, no reference is made to the firm’s criteria in regard to the success of candidates in the first phase of the recruitment process, i.e. the recruitment event; also, the criteria for passing the interview are not mentioned. It seems that in the particular organizations HR managers are highly based on their own perceptions for evaluating the appropriateness of candidates for a particular position.

In this way, the firm’s recruitment process can be negatively criticized, as of its failure in promoting diversity, equality and fairness.