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Human Resources - Essay Example

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Introduction: Human resource is considered as the most significant factor in any firm, because only with human resource a firm can perform its responsibilities. The achievements of any organization depend on the skill of its human resources.” Services are defined as “social act(s) which take place in direct contact between the customer and the representatives of the service company…
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Human Resources Essay
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Download file to see previous pages 2001). Public services in London based hospitals provide urgent concern to the public with acute ill health or harm. The hospitals provide emergency ambulance services, blood courier services and other voluntary services. English National Health Services has largely benefited by the recent introduction of Service delivery targets under a more meticulous management regime. But proper use of HR tools can ensure less staff turnover, better organizational productivity and corporate financial performance. Even in developed countries like the United Kingdom where there are sufficient number of nurses, they are often utilized inefficiently, because they do not possess adequate skills or are more focused on urban areas than rural areas. This case study includes the following: Public services and its comparison with private service. SERVQUAL and dimensions of service quality. Measures to improve the SERVQUAL Emotions and work Organizational climate Service climate Ways to measure the service climate. Creation of service climate and its relation with the human resource tools. Conclusion “Public sector productivity and service quality is often held to be dependent, at least in part, on beliefs, values and attitudes that go beyond self interest to include concerns for the needs of others and the greater common good (Have NHS Regulatory Reforms Undermined Altruism in the Health Workforce? 2012)” “Public ambulance services across the UK are required by law to respond to four types of requests for care, which are: Emergency calls Doctor's urgent admission requests High dependency and urgent inter-hospital transfers Major incidents” (Emergency Medical Services in the United Kingdom 2012, para. 1). The private service generally includes organizations that are in private ownership, and not owned by government. These generally include partnerships, corporation, and charities. The organizations are not own or operated by the government, for example, local businesses, retail stores, credit unions, are run by the private sector. The public sector includes organizations that are owned and operated by the government. This includes provincial, state, federal, or municipal governments. Some examples of public services in the United Kingdom are health care bodies, educational bodies, police and prison services, and local and central government bodies and their department. “Public employment services exist to compensate for market failure and inefficiency in the labour market. This does not make them a panacea for the problem of unemployment; indeed, when they were introduced in the UK a century ago, the rate of unemployment was approaching 8% – very similar to the one we see today” (The UK Public Employment Service 100 Years On 2010). The hospitals need to adopt the following techniques to improve the quality of services. SERVQUAL: “SERVQUAL represents service quality as the discrepancy between a customer's expectations for a service offering and the customer's perceptions of the service received, requiring respondents to answer questions about their expectations and their perceptions” (Theories Used in I S Research: SERVQUAL 2006). The purpose of this case study is to improve the quality of service in a hospital. The development in service quality helps to create a clean ...Download file to see next pagesRead More
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