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Motivation of Maids in Motels - Essay Example

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The author of this essay focuses on the various aspects of organizational behavior that needs to be considered to reduce the turnover rate of the maids in Western hotels and tries to understand the strategies that should be implemented to make sure that they remain motivated. …
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Motivation of Maids in Motels
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"Motivation of Maids in Motels"

Download file to see previous pages According to the essay "Motivation of Maids in Motels" findings, the additional responsibilities such as being maître d’hôte, preparing the work roster can keep them more engaged. Similarly, combining several work activities can help in creating challenging and enriching job description. Through this, the maids would feel that the role that they do is much more important and meaningful than before. For example, as a part of their core job of housekeeping, a combination of tasks such as profiling a customer, providing inputs to the other service teams and so on can be assigned to them. This allows the maids to learn and use a wide variety of skills than before, thus providing them more opportunities as well as ensuring that the get the opportunity to indulge in workplace learning. These physical changes in the job description can be a source of great motivation to the maids. Along with the physical changes, it is also necessary to consider the strategies to enhance the personal identity of the motel maids. The main strategy that needs to be considered here is to make sure that the self-esteem of these workers is not just preserved, but improved (Kinicki & Kreitner, 2009). For example, improving their dress code and ensuring that they look smarter can be a great way to enhance the personal identity. Many employers think that since a maid does not have interaction with the guests, there is no actual need for a good and smart dress code. Another strategy that should be considered seriously is reinforcement. The management of the organization should reinforce constantly about the high importance of the role that they play in the organization (Chance, 2003). Efforts should be taken so the maids feel that they have a crucial role to play. This will provide the necessary respect and would make them proud about the work that they do. Furthermore, steps also should be taken so that the maids do not feel that they are at the bottom of the hierarchy of the organizational structure of the motel. From a long-term perspective, there should an aim to move to a horizontal organizational structure. For Western motels, the right approach to leadership would be the transformational style of leadership. One of the main reasons that were identified as the reason of the high churn rate of maids was very low motivation. A transformational leader would have the capability to bring around a good change in this respect (Kinicki & Kreitner, 2009). This form of leadership has the potential to create a very valuable change in the staff and can enhance motivation levels, performance as well as the morale in the staff. With the help of individualized concentration, the leader can act as a mentor or coach and try to understand the reason for high attrition. Through intellectual stimulation, the leader can stimulate creativity and positivity in the staff. In the case of the maids, by providing them a variety of options, the leader can foster creativity to ...Download file to see next pagesRead More
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urnout and emotional exhaustion may exhibit feelings of fatalism, stating that events are out of their control or giving up leadership opportunities out of a sense of the decision having already been taken out of their hands. I think if I worked at Western Motels as it is in
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