Writing Course for General Services Corporation Employees - Essay Example

Routine Memo Mary Tate, Director of Human Resources Writing for General Services Corporation Employees The General Services Corporation needs a relevant writing course for all its new employees who are below the director level. The purpose of this memo is to present the type and nature of writing course that would be most relevant to GSC employees. This course should be developed with the sole motive of enhancing the communication skills of employees. It appears that most employees have little or no knowledge at all on the kind of writing that they have to do on the job.

In GSC, letters to customers, internal memos and emails are the most common types of written communication. Since GSC is a service company, it needs to constantly be in touch with its customers, and this makes external communication very important. There is also a lot of written communication that goes on between different departments. Most of this internal communication is normally in the form of e-mails and memos. Employees in the marketing department also have to do a lot of proposal writing for the purposes of getting more customers for the company.

With all this writing that employees have to do every now and then, it is important to upgrade their writing skills so as to make the communication process easier and more efficient. The employees should receive training not only how to write well, but also how to write creatively. For instance, when writing internal memos and emails, most employees normally do not really know how to bring out the point they want to make. This makes their written communication seem pointless, which can be quite frustrating for both the receiver and sender.

However, some employees are quite good at communicating through whatever form of written communication they use. For instance, when one states his message right at the beginning instead of beating around the bush, then it is likely that whoever is reading the letter or memo will take whatever is in it with the seriousness it deserves. If I received a form of communication from my colleague, and it is well articulated, respectful, and clear and to the point, then I would read and act on it without fail.

Many of the errors normally found in employees’ written communication are completely avoidable. One of the most common errors that you are likely to come across in an employees writing is incorrect grammar. Another common error is the use of long words that are normally very hard to understand. This normally happens in interdepartmental communication when one might use jargon that is hard to understand, especially by someone else from a completely different department. Many employees also do not realize that sometimes, some forms of written communication have to be strictly formal.

There are a number of employees within GSC who are good business writers; however a refresher course in writing would be quite helpful. Most of the employees, myself included, would learn quite a lot especially in the area of electronic communication. This would help the employees to be in a better position to communicate with customers over the internet, or using any other modern electronic means. The writing course should therefore be developed in a way that it addresses all the main areas of writing weaknesses among GSC employees.

I hope that these suggestions are helpful. Thank you. Reference Guffey, M.E. and Loewy, D. (2010). Essentials of Business Communication. Mason, OH: South-Western Cengage Learning