Nobody downloaded yet

TQM Philosophy - Essay Example

Comments (0) Cite this document
Summary
The primary focus of this paper topic is the question: Did the quality problems stem from the TQM or despite their TQM? The Toyota accelerator pedal problem shows weaknesses in the whole TQM philosophy that will have to be fixed over time if TQM is to remain viable…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER95.5% of users find it useful
TQM Philosophy
Read TextPreview

Extract of sample "TQM Philosophy"

Download file to see previous pages This research tells that TQM's position as an industry innovator was well established by the time of the accelerator pedal disaster. Not only had they established themselves as being nearly synonymous with TQM, but they also had become well-associated with Kaizen and quality circles. Toyota's cars were well-respected in the market for their safety, longevity and gas efficiency. But the accelerator pedal problem showed chinks in their armor. What is certain, even if the TQM idea they deployed was philosophically sound, is that Toyota became complacent due to their success. Like IBM, Microsoft, AT&T, and too many other companies to list, their size and strategic position had led them to believe they could cut corners and do no wrong. Toyota now has been reminded of their fallibility and will have to spend years regaining the trust of their consumers. As the burger chain, Wendy's can testify, even erroneous claims of TQM failures at one store can cause a PR nightmare for years even after the claim has been proven to be fraudulent. Toyota will have to examine where TQM failures were made, and hold some people accountable. Worse, this is not a faulty construction element, so their front-line workers can't be held responsible. Instead, it is faulty design, which implicates engineers and management, people higher up the food chain who it is more difficult to demote or fire. The implication for TQM is obvious: Big companies will need to overcompensate in their TQM protocols. With their amassed capital, big companies should be able to comply more, not less, with TQM needs and restrictions. But they will need to recognize that market pressures and internal cultures endemic to large, successful organizations cause what might appear to be viable TQM initiatives to fail. They will need to make their TQM programmes even more robust, knowing that the uncorrected tendency of the company will be to veer into complacency and therefore into unsafe products. But another issue that TQM advocates face in the wake of the Toyota debacle is that elements like TQM can transition from innovative, effective new techniques into established rigidities. New ideas can still be adapted to new market situations, but once an idea like TQM has become old enough, it becomes very hard to apply it in new ways internal to a company due to factors of complacency, institutional size and the commensurate reduction in flexibility, and established institutional cultures that start to make the idea into a routine that becomes increasingly hard to break. TQM advocates will need to commit to bringing in fresh new minds and new ideas and actually adopting them on a yearly basis in order to remain viable. But the Toyota TQM issue was even worse than it appeared: It actually indicated weakness with the whole idea of TQM. An engineer reported, Although one of the main tasks of engineers at the company was to come up with ways to improve existing product designs, I learned early on that kaizen had a fairly narrow application. It was mainly used to tweak designs to improve product performance. These techniques ensured increased market share for the company because buyers could immediately see the results of the improvements in new models. But some of the most complex engineering design processes—and the ones that tend to fail—are under the hood and out of sight of most owners… ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“TQM Philosophy Essay Example | Topics and Well Written Essays - 3000 words”, n.d.)
Retrieved from https://studentshare.org/management/1405663-tqm
(TQM Philosophy Essay Example | Topics and Well Written Essays - 3000 Words)
https://studentshare.org/management/1405663-tqm.
“TQM Philosophy Essay Example | Topics and Well Written Essays - 3000 Words”, n.d. https://studentshare.org/management/1405663-tqm.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF TQM Philosophy

TQM in Higher Education

...Literature Review According to Andrea Luxton 2005, all aspects related to quality in higher education can be divided into Quality Management and Quality Improvement. Quality management refers to the structures in the education system that help in resolving the management issues while quality improvement refers to specific improvement processes and best practices which can be chosen by educational institutes to fit into their systems. According to the author, the end results of implementing TQM in higher education should be an open institutional culture, high satisfaction level among students, employees and recruiters, commitment to quality improvement, measurable evidence of quality improvement, open communication...
11 Pages(2750 words)Literature review

TQM IMPELEMENTION

...? TQM IMPELEMENTION Assumptions Leaders across the world apply the theory of system of profound knowledge in exercising their leadership qualities. Leaders applying this theory in a given or particular culture require focusing their entire attention on issues that appear unique to that culture. The leaders greatly rely on assumptions based factors in order to exercise leadership qualities. The leaders pose assumptions in their day to day roles not knowing or realizing the specified assumptions. The managers have no idea of how to effectively manage their organizations because they lack the assumption knowledge required for the success of the organization in tomorrow’s market place. The leaders rely on the assumption that...
3 Pages(750 words)Essay

TQM IMPELEMENTION

...? Introduction Used to define programs that consider the Organizations quality perspective, many organizations in the United Arab Emirates (UAE) use total Quality Management (TQM) to help them achieve the most common goal of profit share rise and improved customer relations. The various programs used here include supplier base reduction, benchmarking and most importantly a reduction in the defects as concerns the goods produced. An example of company that has employed TQM is the Abu Dhabi National Oil Company (Rawlins, 2008). TQM works on the assumption that the superiority of goods and processes is normally the conscientiousness of all who are involved in the manufacture or using up of the products and/or services presented... by an...
4 Pages(1000 words)Research Paper

Implementing TQM Philosophy

...? Implementing TQM Philosophy Introduction Nearly every organization in this world acknowledges quality to be a critical element for improving strategic performance (Cassidy, 1996). However, the implementation and adoption of quality measures have always been spearheaded by large organizations. The smaller organizations, being the follower, have lagged behind when it comes to quality initiatives. A number of industry experts in this context, have suggested small companies to implement Total Quality Management (TQM) as a mechanism to achieve organizational excellence (Yusof and Aspinwall, 2001). However, this study is not meant for discussing and comparing the quality measures...
5 Pages(1250 words)Case Study

TQM assignment

...TOTAL QUALITY MANAGEMENT Total Quality Management Introduction Total quality management refersto a set of skills used for managing and improving the work. It emphasizes on continuous improvement. It integrates basic management techniques and improves the already existing techniques. Question 2 Internal customers: It is used to describe the set of people and colleagues working within the same organization and institution where the services are being provided. Various services and strategies are employed to boost their performance. External customers: This refers to a set of customers who need a given service and are located or work in other organization and institutions. (Craig, 2009) 2(b) Application of the TQM in...
5 Pages(1250 words)Essay

Leadership in TQM Theory

...to each of the stated (Sila, 2007). It is, as may be inferred from the aforementioned, a total quality management approach because it is founded upon a fundamental awareness of the inherent value of a wide array of management approaches. Literature on TQM confirms the above stated and establishes it as a management philosophy which, rather than forward a novel management theory, discriminately embraces several management and organisational development theories and constructively exploits their strengths and tools for the formulation of a single, totalising management philosophy: TQM. In fact, according to Pike, Pike and Barnes (2005) the value of TQM...
11 Pages(2750 words)Essay

TQM Strategy & Toolkit

...TOTAL QUALITY MANAGEMENT Total Quality Management and Three tools of TQM for FCSS ……………………………….. College/ ……………………….. submission ……………………… TABLE OF CONTENTS Introduction …………………………………………………………….. 3 Total Quality Management: Overview …………………………………. 3 Fundamental Concepts of TQM ………………………………… 5 How Relevant is TQM to FCSS …………………………………………. 5 Needs for TQM ………………………………………………….. 7 Strategy for Implementation …………………………………….. 8 Strategic Toolkit for FCSS ………………………………………………. 8 1. Pareto Charts ………………………………………………………….. 8 Appropriateness to FCSS ………………………………………… 9 2. Cause and Effect Digaram …………………………………………….. 10 Appropriateness of Cause and Effect Diagram to FCSS ………… 10 3....
10 Pages(2500 words)Essay

Tqm

...Total Quality Management Location May 13th Total quality management is a set management practice that is geared at ensuring the organization meets and even exceeds the customers’ requirements by focusing of the measurement of processes and controls in order to have continuous improvement. TQM is used by organizations for the purpose of delighting customers (Mishra and Soota 2006. Pg.195). The quality principles are integrated into TQM by the use of data, various strategic approaches, and effective communication in the organization. Organizations, both in the service and product industries, that implement total quality management, lead to operations that are cost effective in terms of both corrective and...
2 Pages(500 words)Essay

Define TQM

... turned the focus away from total quality management; at least as compared to what it was two decades ago. References Alfalla-Luque, R., Marín-García, J. A., & Medina-López, C. (2012). Is worker commitment necessary for achieving competitive advantage and customer satisfaction when companies use HRM and TQM practices?. Universia Business Review, (36), 64-88. Zatzick, C. D., Moliterno, T. P., & Fang, T. (2012). Strategic (MIS)FIT: The Implementation of TQM in Manufacturing Organizations.Strategic Management Journal, 33(11), 1321-1330. doi:10.1002/smj.1988.... quality management can apparently be defined as an organizational wide effort that seek to instill employment permit changes with regards the climate the organization, the means through...
1 Pages(250 words)Essay

TQM

...Balanced scorecard Lecturer: Balanced scorecard as tool of performance measurement Introduction The balanced scorecard considers both the financial and non-financial measures of performance in seeking ways of continuous improvement (Meyer, 2002). The balanced scorecard is used widely in performance measurement since it balances the short-term and long-term goals and objectives of the organization and considers numerous perspectives of performance. The tool bases the performance on four perspectives that include the financial perspective, customer perspective, internal business processes perspective and the learning and growth perspective thus offering a balanced view of the entire organizational performance (Meyer, 2002... scorecard Lecturer: ...
2 Pages(500 words)Research Paper
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic TQM Philosophy for FREE!

Contact Us