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The Successful Introduction of QM in Hilton, Abu Dhabi - Case Study Example

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The paper "The Successful Introduction of QM in Hilton, Abu Dhabi " states that the Hilton Chain has done an important service to all service industries and the Hotel Industry in particular. First and foremost, this experience de-mystified EFQM in the eyes of service industries…
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The Successful Introduction of QM in Hilton, Abu Dhabi
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Download file to see previous pages Besides creating direct employment in the Hotel and catering segments, it creates demand for several products like food, beverages, flowers, transport service, furniture, furnishings etc. etc. The industry is highly labour intensive. By meeting the needs of those away from home, the industry fills a need of the traveling public for accommodation, food and beverages. Since each service or supply input into the Hospitality industry is by itself an industry or service process, there is an initial difficulty in homogenizing the work culture in all these associated organizations before the Industry can implement the TQM policy. But once this obstacle is overcome, it proceeds at a much faster pace than in other industries, because now everyone involved stands to gain from the policy and is equally committed. 
Quality Management is a philosophy and frameworks set as guiding principles by which the organization lives by, in order to achieve the best possible results for all its clients and stakeholders. Quality is critical in the competitive global business atmosphere. Therefore it is imperative for Organizations, especially hospitality organizations to strive for the best possible quality in its products, services and internal processes.
Quality management offers a number of frameworks for adoption – these framework models are utilized to integrate better management practices. Some of the most quality frameworks are – the Malcolm Baldrige National Quality framework, ISO 9000, European Foundation for Quality Management and the Australian Business Framework. These models have set standards that are employed by organization around the world and often serve as a comparison and evaluation of quality standards in organizations. These models are also helpful in developing proper and effective quality management system and cover a wide range of activities.  ...Download file to see next pagesRead More
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