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How Stress Management and Decision Making affect the Hospitality and Events Industry - Essay Example

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High-level customer satisfaction and competitive advantage (Name) (Institution) (Course) (Tutor) (Date) Introduction What is Stress? Stress has several broad definitions based on the geographical location and culture. In the Eastern philosophical cultures, stress can be defined as the apparent loss of inner peace by a person while in western cultures; stress can is commonly defined as a person’s loss of self control (Weinberg, Sutherland and Cooper, 2010)…
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How Stress Management and Decision Making affect the Hospitality and Events Industry
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Download file to see previous pages A combination exhibiting of any of these conditions is normally a good indicator that a person is experiencing stress. In addition to these physical symptoms of stress, over time stress can end up affecting a person’s immune system to the point whereby the person easily gets sick, low fertility, stress can also cause someone to experience lower back, shoulders and neck pain form the constant muscle tension that results from stress. Skin conditions, muscle and lung problems are also greatly worsened by stress (Banyard, 2009). Psychological Effects of Stress In addition to the physical symptoms of stress, there are also some psychological effects of stress that can severely affect a person’s thoughts and emotions. These include tendencies by persons suffering from stress to worry too much about relatively small and unimportant things; the person may also feel tired or even jumpy all the time in addition to finding it to be invariably difficult for them to focus on even simple mundane tasks. A person will also tend to constantly imagine that bad things are happening or almost happening in addition to their feeling cranky, having a short temper that causes them to keep on yelling at others for no apparent reason which ultimately causes them to feel extremely frustrated (Fink, 2010). Consequences of Stress and Coping Behaviors in the Hospitality and Events Industry There have been a few studies conducted focusing on investigating the consequences of stress in the hospitality industry. Some of these consequences of stress include sleep disorders, annoyance, nervousness, high blood pressure, heart diseases, lack of appetite and smoking among others (Topaloglu and Tuna, 1998). Studies conducted by Bymer et al. (1991) aimed at trying to examine stress and the subsequent coping mechanisms specifically in the hospitality industry among managers working in 23 hotels across the United States indicated that job stressors had a negative impact on how the managers conducted their managerial duties as well affecting the employee attitudes at the various hotels resulting in high numbers of on-the-job accidents, turnover, sick days, absenteeism low levels of productivity and job satisfaction (Landy and Conte 2010). The Relationship between Stress and Work Performance The Inverted U is one of the oldest and most important stress management ideas used to try and establish the relationship that exists between stress and work performance. When the pressure being exerted on a person ...Download file to see next pagesRead More
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