A reflective analysis on implementation of Total Quality Management Introduction and overview of TQM initiative Organizations rely heavily on ‘quality’ aspect related to their products, services, processes, human resources etc including almost every minute detail that could have a potential impact on their business…
Download full paperFile format: .doc, available for editing
Download file to see previous pages
This approach to quality helps in sustenance of success and business profits in the long run. Moreover, adopting TQM approach is also a long-term commitment and cannot be achieved through simple practices. TQM is more of a philosophy and a culture that infuses focus on quality, improvement, as well as innovation. Hence, this approach uses a combination of different practices, tools and techniques. The present discourse explains application of one such technique at the accounting section of Al Faisaliah, in Saudi Arabia, which resulted in an overall improvement and sustenance of their performance in terms of key results; further this approach helped in identifying non-performing areas and in stabilizing new practices that replaced conventional methods of working in order to sustain high performance. Basically, application of TQM happens in two phases namely the human resources phase and application of tools and techniques phase. The process of TQM requires commitment from employees and effective coordination and communication along with new methods of working. Both phases are closely linked to each other in the process of TQM application because achieving total quality is possible only through strong commitment, teamwork and application of various tools, techniques and practices produce high-quality and/or sustainable results. One such comprehensive approach, or tool, to achieving continuous improvement in all business areas is the Six Sigma methodology. About Six-Sigma, Tennant (2001) suggests that Six Sigma, as an approach to TQM, can be viewed as a vision and philosophy that can direct an organization, department, and team or function towards highest quality standards; as a metric, a symbol, a goal and a methodology to help an organization maintain highest quality standards. However, this approach cannot be considered as the end solution or guarantee of success; and is a complex mix of different tools and techniques. This methodology can be applied to manufacturing as well as service industries. Just as TQM is a measure of continuous improvement, Six Sigma methodology is most suitably applicable to achieve continuous improvement in quality, productivity, customer satisfaction, timeliness, and any other measurable business attribute; however, six sigma cannot be applied to situations or processes that lack historical data and tangible metrics. Intangible objectives such as employee motivation, commitment etc can also be improved by using Six Sigma methodology only if these subjective attributes can be converted to measurable objectives and can be measured to derive a quantifiable number that can describe the present status. Despite presence of proven and efficient quality tools and techniques in the market, some companies have embraced Six-Sigma methodology as their guiding force towards TQM. The pioneers of this technique are Motorola and General Electric (GE), both adopted this technique to improve their manufacturing quality and waste reduction. General Electric embraced Six Sigma much more rampantly than any other firm in their manufacturing as well as service sectors. They attribute cost reduction, customer satisfaction improvement, Wall Street recognition and corporate synergies to application of Six Sigma methodologies. Six Sigma is embedded into GE’s culture. This company employs over 4000 Black Belts and 10000 Green Belts across its businesses, and has set a benchmark for Six
...Download file to see next pagesRead More
Cite this document
(“Total Quality Management Essay Example | Topics and Well Written Essays - 3500 words”, n.d.)
Retrieved from https://studentshare.org/management/1396625-total-quality-management
(Total Quality Management Essay Example | Topics and Well Written Essays - 3500 Words)
“Total Quality Management Essay Example | Topics and Well Written Essays - 3500 Words”, n.d. https://studentshare.org/management/1396625-total-quality-management.
It is explained that when a customer complaint appears managers often decide ‘to improve internal operations’ (Campanella 17). In this way, it is expected that quality of product/ service will be increased, so that customer is satisfied. However, this practice can lead to the following implication: operational costs are increased and ‘the potential for profit is decreased’ (Campanella 17).
373). According to Pfau (1989) TQM is an approach towards improving the quality of services and goods on a continuous basis which involves participation of individuals at every functional level of an organisation. This study deals with the TQM practices followed at Toyota and how they manage to improve the quality of their products along with all the associated business activities.
Moreover, enterprises were not way about the quality of service they delivered. However, the authors note that this has drastically changed as organizations have become increasingly adaptive in offering both tangible products and services that are globally competitive through TQM techniques.
Technical Development 10 3.3. Marketing the Product 12 Figure 1: Diagrammatic Representation of the Operational Process of Chevrolet 13 Section 4 – Literature review: TQM 14 4.1. Process/ Prevention 15 4.2. Training and Education 15 4.3. Empowerment/ Organisation 15 4.4.
In fact, many studies reveal that to many, organizations, goals are just one and the same as the performance of the organization itself. It therefore becomes more challenging to realize set goals, thus the need for some frameworks through which the realization of set goals; short term as well as the long term goals may be evaluated (Ordonez et al, 2009, p.1-5).
Total quality describes the culture, attitude and organizational structure of a company that strives to provide customers with products and services that fully satisfy their needs. This culture requires quality in all aspects of a company’s operations, harnessing processes that do it right the first time and eliminate all defects.
Wang (1996) refers to TQM as an important methodology to integrate lateral functions and implement best practices. Implementation of such a plan on a continuous basis allows the business process to remain fresh, innovative
Total quality administration might be outlined as an administration framework for a client centered association that includes all representatives in persistent change. It utilizes system, information, and compelling correspondences to incorporate the quality order into
The author states that an important aspect of TQM is Team building. It allows organizational employees to coordinate and communicate. In addition, it helps to educate and guide employees in providing a wide level of flexibility and agility for their business environment. It also facilitates organizations to function with effectiveness and efficiency.
3 Pages(750 words)Essay
GOT A TRICKY QUESTION? RECEIVE AN ANSWER FROM STUDENTS LIKE YOU!
Save Your Time for More Important Things
Let us write or edit the essay on your topic
"Total Quality Management"
with a personal 20% discount.