This research is being carried out to evaluate and present Enhancing the Quality of Services and Processes through Strategic Management and Enhancing the Supply Chain. Strategic management is important in maintaining competence in terms of healthcare provision. …
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The paper tells that the contemporary hospital presents a complex inter-relationship of responsibilities in addition to objectives that need to be balanced to enhance service delivery. Hospital executives constantly focus on internal aspects such as recruitment, acquisition of facilities and equipments as well as provision of healthcare to patients. The Arnold Palmer Hospital is evocative of a scenario whereby top management mainly focuses on patient satisfaction as an end in itself. Patients can be awarded valuable gifts of up to $200 by the hospital employees in case they complain reasonably. As much as it is necessary to apply a patient focused approach to management of the hospital, it is also necessary to take in to consideration the external factors that influence the strategic position as well as the day to day operations of the facility. The hospital managers need to focus on satisfying the needs of employees, patients and other stakeholders who represent diverse interests. Strategic management involves designing, implementing and evaluating managerial decisions so as to be able to accomplish an organization’s long term objectives. It also involves systematic analysis and evaluation of internal and external factors so as to be able to make decisions for the future of the organization. Liebeskind views strategic management as a process whereby managers decide on the mission, vision and objectives which they would like to be achieved over a specified time limit. They develop policies and plans to be followed by employees so as to achieve the mission and objectives. After developing plans, they provide resources that facilitate the implementation of policies and after a specified time, they evaluate whether the goals have been accomplished. Mission statements help managers to set the company direction (Collis & Montgomery 2001). Various theories have been put forward by scholars regarding what strategic management entails. Mintzberg’s theory helps managers to interpret the process of strategic planning and be able to plan even when internal or external factors influence the accomplishment of daily activities. Arnold Palmer Hospital’s management can accomplish its strategic objectives if Mintzberg’s approach is adopted (Mintzberg, 1990). The management of this hospital needs to design, plan and position the hospitals operations in consideration of the future. The designing process according to Mintzberg involves with strategy development whereby the management evaluates the strengths and weaknesses of the institution against the opportunities and threats which are among the external factors affecting its efficiency. Based on the result, the management is able to formulate a strategy which addresses the shortcomings while trying to maintain equilibrium between the external factors and organizational performance. The organizational strategy needs to be understood and implemented by all staff members while on the other hand. Flexibility in strategy is important to ensure that the organization maintains competitiveness in the constantly changing operating environment (Mintzberg, 1990). Planning involves formulating a strategy with a time line, goals and objectives, which are stated and formulated to help achieve the organizational objectives. A plan will provide the hospital’s management with direction through clearly stated objectives. Planning is a continuous process as variables keep changing hence the need for management to be ready for changes throughout the organization’
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Effective quality measures are stated to enhance the customer satisfaction of an organization and thus reward the company with competitive advantage (Prajogo & Sohal, 2006). It is in this context that the organizations in the current era are considering quality management with greater significance with the purpose of creating higher profitability in terms of customer satisfaction and competitive advantage.
This challenge for public sector organizations is further intensified with the globalization phenomenon that has made the access to a country's internal economy activity a easy one, through free trade doctrine. Thus, there is an increase in organizational cross border transaction.
Goal-based approach to management will be used during implementation stage This approach allows motivate and inspire employees creating a positive atmosphere and organizational culture. Also, goal-based approach will help to avoid resistance to change and involve key researchers into quality control decisions (Dale 1994).
Increased competitive pressures and global markets realities are forcing businesses to rethink and evaluate their competitive strategies and management practices with the aim of improving organizational performance. Defining, implementing and sustaining strategic quality orientation (TQM practices) is seen as the answer to sustained competitive performance.
The major strength of the paper lies in the comprehensive nature of conducted research encompassing three years of close interaction with the company and in an excellent choice of company under analysis. Unilever was one of the first to recognize the importance of strategic knowledge management, having accumulated extensive evidence on its development and implementation in a wide organizational context.
Strategic human resource management can be defined as an efficient management process of utilizing human resources to the best extent and it aims at enhancing the organizational efficiency (Fombrun et al., 1984). It is a complex process that is continuous in nature
There may also be a case that the employees are not fully committed towards delivering quality in the offerings. Whatever be the cause, the end result in constant, i.e. customer dissatisfaction that may
PepsiCo engages in the production of cereal-based food products. Within a projected time line, the corporation intends to adopt standards of production that match the health concerns of its global market and adopt a service oriented approach in targeted
Engagement leads to provision of insight into issues, concerns, challenges, and opportunity that may have not been identified or known.
Communication is an essential element in strategic management. When there is planning in
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