Nobody downloaded yet

Impact of Information Communication Technology on Service Sector - Case Study Example

Comments (0) Cite this document
Summary
This study "Impact of Information Communication Technology on Service Sector" will look at the developments that have taken place in the transport industry for the last nine years with a prime focus on Combined European Management Transportation and N.C. Commack & Son as examples…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER94.2% of users find it useful
Impact of Information Communication Technology on Service Sector
Read TextPreview

Extract of sample "Impact of Information Communication Technology on Service Sector"

Download file to see previous pages The high profits and increase in productivity are due to the compatibility of the service industry and ICT that involves a great deal of interaction and information exchange between clients and suppliers (Willcocks, Petherbridge and Olson 2007). This paper will look at the developments that have taken place in the transport industry for the last nine years with a prime focus on Combined European Management Transportation (CEMAT) and N.C. Commack &Son as examples.
The increase in efficiency of the back office operations in service firms is due to ICT which accelerates processing and monitoring of data on customers demands. The need for staff in the front office to have face-to-face interaction with the customers for example in the case of e-shopping has been reduced. Enormous economic performance in the service industry can, therefore, be linked to innovation that is based on ICT. The service industry has been able to outperform the manufacturing industry due to the importance of ICT (Miles 2004).
In order for any economy to be competitive and successful, there has to be a high-quality transport and communication sector which plays a crucial role. Efficient movement of people, goods and services from one area to another enables the economy to grow especially in Europe by creating employment. ICT is important in strengthening the competition that is beneficial to both the transport industry and other sectors by enhancing innovation and increasing the production rate. Transportation of goods within the European Union grew at a rate of 2.8% from 1995 to 2004 due to sound economic decisions and globalization. The growth has had positive impacts such as the creation of employment but at the same time it has led to congestion and increased damage to the environment through the use of fossil fuels leading to global warming. Ensuring sustainable growth and reducing the fossil fuel emission remains a major challenge to the European Union. ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • CHICAGO
(Impact of Information Communication Technology on Service Sector Case Study, n.d.)
Impact of Information Communication Technology on Service Sector Case Study. Retrieved from https://studentshare.org/information-technology/1746163-indivdual-essay
(Impact of Information Communication Technology on Service Sector Case Study)
Impact of Information Communication Technology on Service Sector Case Study. https://studentshare.org/information-technology/1746163-indivdual-essay.
“Impact of Information Communication Technology on Service Sector Case Study”, n.d. https://studentshare.org/information-technology/1746163-indivdual-essay.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Impact of Information Communication Technology on Service Sector

Information Technology & Communication

...?Effectiveness of Mobile Advertising Much has been talked about the effectiveness/benefits of mobile advertising. However, one must not forget that everything has pros & cons and SMS marketing is no exception. For instance, if internet, at one hand, is a great source of information & entertainment, on the other hand it badly affects your eye-sight, creates fatigue, wastes time, cuts-off socialization, etc. etc. Similarly, if a mobile phone has provided you with a robust source of communications, then, in contrast, it has substantially caused to increase in road accidents. In short, we must see both sides of a coin. Undoubtedly, mobile advertising has played a vital role in boosting sales, marketing,...
1 Pages(250 words)Coursework

Ethics of Information Communication Technology

..., recent reports that are issued by the government for the United Kingdom will be used. To collect the data for the safety issues few of the private sector reports will also be included in the study. Limitations Limitations include the lack of time and resources to conduct research through primary data. With this being the most powerful tool in a research, this study does not cater to first-hand data and results. References Sembok, T. M. (2003). Ethics of Information Communication Technology (ICT), Accessed on 4th May 2011 from http://www2.unescobkk.org/elib/publications/ethic_in_asia_pacific/239_325ETHICS.PDF Nelson, B. (2009). Cyber-crime Defined, Accessed on 4th...
4 Pages(1000 words)Dissertation

Information communication technology

.... It was predicted to gain high adopted but this has not been the case because organizations are not prepared fully for it. This has disempowered employees in many ways. However, teleworking has caused both positive and negative effects which must be studied carefully. In a networked business setup, workers can access all the information they need from the powerful PCs of the company. The presence of Wide web’s opens up the enterprises to the world thus creating more opportunities on their services. The Emergence of the internet as a communication channel has led to the growth of e-business and e-commerce. However, it has been a major issue since a few business enterprise and organization...
4 Pages(1000 words)Essay

Information and Communication Technology

...without interfering with the sovereignty of every nation that is involved. This paper tries to explain from a multidisciplinary approach the theory of regulation in relation to Information and Communication Technology (ICT). The paper will also seek to discuss the advantages and disadvantages of relying on competition in the marketplace to regulate the ICT sector and the circumstances under which markets fail to provide desired outcomes. Rapid Innovation in ICT and its Effects It is known that each moment, new technological advancements are made in ICT. This effectively results in relatively new systems fast getting outdated. These rapid changes have...
8 Pages(2000 words)Research Paper

Information Communication Technology

...TABLE OF CONTENTS Introduction.2 2. Uses of ICT...2 3. The ICT Network ification with Diagram.2 4. Types of Networks with Diagram3 5. Typical Library Network.4 6. Conclusion5 PRINCIPALS OF ICT Introduction: Information Communication Technology (ICT) allows users to participate in rapidly changing world in which work and other activities are increasingly transformed by access to varied and developing technologies. "ICT tools can be used to find, explore, analyze, exchange and present information responsibly and without discrimination. ICT can be employed to give users quick access to ideas and...
8 Pages(2000 words)Essay

Information Communication Technology

... <Information Communication Technology> by Table of Contents Introduction Information Communication Technology is playing a vital role in the institutions in the form of improving the overall performance of the students. Information Communication Technology has facilitated all the institutes in improving the technology round the globe. ICT helps in sharing information across the world. ICT has provided different advantages or facilities at institute level which help in enhancing the capabilities of student in academic and research work. The focus area of our research is to explore the facilities... which are provided by Information Communication Technology. Networking From the very beginning when we explore the structure...
6 Pages(1500 words)Essay

Information communication technology

...Information and Communication Technology (ICT) and Service: A Study of How Hotel Managers and Employees Perceive the Impact of the Application of ICT in Room Division and Food and Beverage Department on the Quality of Customer Service and Customer Retention A Research Proposal Information and communication technology (ICT) has dramatically changed the tourism and hospitality industry. Many hotels across the globe invest in ICT to simplify tedious tasks like guest accounting, room management, and reservations. Five star hotels have used ICT as the main tool for an approach that places emphasis on competitive customer service and retention of customer loyalty. This research will explore and assess the used ICT and their impact... and...
2 Pages(500 words)Research Proposal

Information communication Technology

...Information Communication Technology Information Communication Technology Different Holiday Packages from Several Different AgenciesSpreadsheet Travel SuperMarket (British Airlines)   Miami New York Barcelona Rome Average Costs Ticket to and from (£ ) 2414 2151 620 654 1459.75 Travel Insurance (£ ) 28.24 28.24 28.24 28.24 28.24 Car Hire(£ ) 250.24 250.24 339.62 268.94 277.26 Hotel (£ ) 3907 3327 2774 10193 5050.25 Airport transfers (£ ) 17.28 20.13 25.13 33.67 24.0525 Total (£ ) 6616.76 5776.61 3786.99 11177.9 6839.5525 Expedia UK (Brussels Airlines)   Miami New York Barcelona Rome Average Costs Ticket to and from (£ )...
4 Pages(1000 words)Essay

Information communication technology

...Improvement/development of information technology al affiliation Improvement/development of information technology An application like whisper should be made available to a large number of people in the village so as to allow for continued socialization and communication with friends. Thus, it does not have a boundary in developing an application that promotes socialization in the process. Each and everybody should have a chance to express themselves a factor that is beneficial to all people from different age groups since it sometimes leads to release pressure among people after an ordeal. First before developing an application, it is important for the...
2 Pages(500 words)Essay

Information Technology Sub-sector Analysis

...Mobile Application Systems Analysis Information Technology Sub-Sector Analysis Using Porter Four Competitive Analysis Inevery industry, competition is the order of the day. Consumers will compare and analyze different products from different manufacturers before making purchases decisions. Its the duty of each and every organization to make sure that their products are of high quality and standard quantity to make them attractive to the consumers. Industry environment usually has a direct effect on the strategic actions of a firm. Four force model of competition will be used to analyze the mobile application system. It entails four forces outlined below (Demetriades, 2012). Porters four analysis gives two dimensions that define... ...
2 Pages(500 words)Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Case Study on topic Impact of Information Communication Technology on Service Sector for FREE!

Contact Us