We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Nobody downloaded yet

IT Strategy class paper - Read and discuss current challenges & recommendations - Case Study Example

Comments (0) Cite this document
With many companies like Otis, Westinghouse, U.S elevator, Fujitec, Dover, Montgomery etc., the industry was full of competition and revenue. Most of these companies were situated in North America…
Download full paperFile format: .doc, available for editing
Polish This Essay98.9% of users find it useful
IT Strategy class paper - Read case and discuss current challenges & recommendations
Read TextPreview

Extract of sample
"IT Strategy class paper - Read and discuss current challenges & recommendations"

Download file to see previous pages The industry gradually gave birth to other related industries like elevator services, maintenance etc (Otisline, 2).
Otis Elevators always remained on top of the competition. Since the time it was founded, it managed to form and maintain its reputation as the best in the industry of elevators. The fact that it provided services along with the product made it even more popular and the quality remained credible. Owing to its reputation customers were often willing to pay premium price for Otis’ services (Otisline, 1).
Otis elevators had three branches: Otis Hydraulics (for up to 6 story buildings), Otis Geared (for 24 story buildings) and Otis Gearless for higher buildings. The state-of-the-art elevators with higher capacity than usual, Otis was customers’ first choice (Otisline, 1).
Otis was divided in four geographical areas: North American Operations, Latin American Operations, Pacific Area Operations and European Transcontinental Operations. North American Operation (NAO) had the most widely dispersed customer base because of the large geographical area it catered to and also because there was a variety of customers to attend. The need to develop easy communication with the customers occurred and so Otisline was formed (Otisline, 1).
Otisline was the main customer service centre of Otis NAO. It was established so that customers could easily contact the company, give feedback, lodge complaints etc. This way, Otis secured its customers’ loyalty by developing easy communication.
Otis was a decentralized organization but the new system it installed, Otisline, was centralized. A centralized system was launched for focusing on faster responses to callbacks. Customer’s rate quality of services according to the way they are responded by the firm and the time it takes for responding. Commercial answering services were used for non-prime-time call backs and the ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“IT Strategy class paper - Read case and discuss current challenges & Study”, n.d.)
IT Strategy class paper - Read case and discuss current challenges & Study. Retrieved from https://studentshare.org/information-technology/1590140-it-strategy-class-paper-read-case-and-discuss-current-challenges-recommendations
(IT Strategy Class Paper - Read Case and Discuss Current Challenges & Study)
IT Strategy Class Paper - Read Case and Discuss Current Challenges & Study. https://studentshare.org/information-technology/1590140-it-strategy-class-paper-read-case-and-discuss-current-challenges-recommendations.
“IT Strategy Class Paper - Read Case and Discuss Current Challenges & Study”, n.d. https://studentshare.org/information-technology/1590140-it-strategy-class-paper-read-case-and-discuss-current-challenges-recommendations.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document
Wellness strategy survey and recommendations
In order to deal with stress properly,it was suggested by Whisenand and Ferguson that the workers must communicate openly with one another about their stressors,discuss the stress they face daily,and accept stress as inevitable and that the workers should deal with stress in a way that it turns into eustress,or positive stress.
6 Pages(1500 words)Case Study
Read the case, and answer the question
This is the only way they could totally make sure of a strong attachment with them by having full understanding of their actual needs. This could not only guarantee adding high value for customer service, but a substantial profit on the company’s part at the same time.
4 Pages(1000 words)Case Study
State Of Integrated Health Delivery System
From every indication, the financial strength of a healthcare organization like HMA can greatly affect the plans and focuses of the organization in instituting and implementing a new strategy (Halvorson, 2007). Once this inhabitation of strategy happens, the delivery of excellent healthcare, in general, can become greatly limited.
4 Pages(1000 words)Case Study
Operations Strategy Case Study
Software and hardware addition allowed Apple products to be additional "versatile," reliable, and better in performance (Apple Announces Corporate Reorganization 1996). Rapidly changing industry dynamics dictated Apple's competitive strategy. In essence, the intended strategy did not develop into the "realized" strategy.
20 Pages(5000 words)Case Study
Tanglewood Case 1: Strategy (Human Resource Class)
This is due to the fact that there is simply a larger amount of people to choose from which means a greater opportunity to find high quality talent than there would be in looking at a smaller group of people within the company itself. However, Tanglewood should not
1 Pages(250 words)Case Study
Case study , please read the attachment carefully
The school attracts students varying needs due to their economic and cultural diversities. Currently the school has Anglo, American Asian and African students. The school also lacks a sustainable bookkeeping system leading to inefficiency.
1 Pages(250 words)Case Study
Free Trade Challenges in the NAIOS Region ( In-Class Exercise )
s and I would like to take this chance to put across some of the challenges Aldor have been facing in her free trade pursuits and how my ministry have planned to undo the challenges for the betterment of NAIOS region free trade deal and for the economy of Aldor. I would like to
1 Pages(250 words)Case Study
Strategy Paper
itional dollars of debt were outweighed by the cost of bankruptcy.” Optimal capital structure is the mix of securities that minimizes WACC and maximizes stock price. As leverage increases, a company’s, ROE increases. We then determined the RRR of Kelly Service Inc. using
1 Pages(250 words)Case Study
Read a case
The referral service worked by having users get an extra 500 Mbs of space for every referral they made and the same for the
3 Pages(750 words)Case Study
Strategy management case study
Mr. Sammy Darwazah of Amman, Jordan and a pharmaceutical founded Hikma in the year 1978. However, the pharmaceutical company later expanded beyond because Jordan had a small market in terms of its population (Haloub &
1 Pages(250 words)Case Study
Let us find you another Case Study on topic IT Strategy class paper - Read case and discuss current challenges & recommendations for FREE!
Contact us:
Contact Us Now
FREE Mobile Apps:
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us