Electronic Monitoring System Implementation - Case Study Example

Electronic Monitoring System Implementation Table of Contents Executive Summary 2 Background 3 Business Reasons for Monitoring 4 Scope of Electronic Monitoring for business 6 Recommendation 7 Areas of implementation for Electronic Monitoring 7 Conclusion 8 Bibliography 9 Abstract This report presents a detailed analysis of implementation of electronic monitoring technology for measuring the productivity of employees. The uses of information technology are rising in every field of life, especially in business. Information technology is progressing day by day and providing significant advantages regarding the improvement of workers productivity. This research report comprises overview of new technology for electronic monitoring. Executive Summary I have been appointed as the consultant and my responsibility is to carry out a research oriented study for management Board of an organization, for the implementation of the electronic monitoring system for the better management and handling of the employee’s activities and daily tasks on job. This report will provide a deep insight into the overall organizational implementation new electronic monitoring system. Companies desire to be persuading their personnel are carrying out a first-class job; on the other hand employees don't desire their each trip or sneeze to the water-cooler logged. That's the fundamental conflict or clash of office observation (Workplace?, 2009). Up-to-date technologies put together it feasible for organizations to view numerous activities of their worker’s occupation, predominantly on computer terminals, telephones in the course of voice mail, electronic as well as when workers are making use of the Internet. This sort of monitoring is practically unregulated. As a result, except business strategy purposely position otherwise, our company can listen, observe as well as read the majority of our place of work communications (Workplace?, 2009). From the perspective of workers, electronic monitoring through companies engages considerable isolation distress. Electronic monitoring allows an organization to check what staff is performing on the duty as well as investigation of worker communications, encompassing Internet activity and e-mail, frequently confining as well as evaluation of communications that workers judge private. Since electronic monitoring as well comprises utilize of computer forensics, a comparatively innovative discipline as well as a significant progression in the wider areas of computer evidence and electronic monitoring (King, 2009). Background There are numerous business reasons for organizations to electronically monitor employees in the place of work encompassing the judgment of employee’s effectiveness, defending organization’s property from mistreatment, as well as making sure and fulfillment through place of work strategies. At the present time, the organization’s explanation for companies observing have been boosted through their association to nationwide safety concerns. Together companies as well as employees have shared wellbeing in encouraging countrywide safety on the other hand they as well have shared isolation distresses that happen from the new expansion of rules associated to electronic monitoring. This is since national regulations intended to easing electronic monitoring for countrywide safety reasons authorizing law implementation to perform electronic monitoring in innovative methods that can influence the solitude of together employees as well as businesses (King, 2009). There is a research carried out by the American Management Association on April, 2000 and found that more than two thirds of United States organizations hold electronic monitoring of their workers. As monitoring technology carries on increasing, place of work observation is probable to augment. The precise nature with degree of workers actions observed through organizations diverges extensively. Along with other elements, inspection can comprise computer files, voice mail, internet usage, e-mail, telephone dialogue, location following as well as video surveillance (Kelly, 2009). Several organizations carry out no monitoring of workers by any means. Despite the fact that other organizations monitor practically the intact activities of a workers occupation carry outs. To proffer leadership to workers and reduce the hazard of flourishing proceedings, corporations that carry out inspection are spinning additional as well as additional to written worker monitoring strategies (Laudon & Laudon, 1999). Business Reasons for Monitoring Organizations inspect employees generally for the reason that of anxieties over efficiency as well as possible authorized responsibility. Anxieties over theft, protection, as well as business intelligence are further causes for which organizations monitor. Organizations engaged in monitoring worker efficiency have extensive scientific ways through which to determine employment movement at the majority exhaustive intensity. Software is present to capture each fault, each keystroke, as well as each instant used up in typing by the data entry clerks. At the same time, the number of customers calls replied during their period and their content can also be checked for client service legislative body. Trucking organizations is able to presently systematize position tracking technology to continually monitor their drivers' actions. In view of the fact that electronic communication has turned out to be increasingly supplementary all-encompassing in the contemporary office through the utilization of the telecommuting, internet, e-mail as well as business intranets, for this reason, organizations are more and more inspecting their employees. For example, technology is at the present obtainable for companies to indiscriminately catch "screen shots" of workers computer screens to decide apposite handling of organization tools and equipment. Evidently, inappropriate practice of electronic property hinders the efficiency as well as competence of an industry. According to a research carried out by SexTracker, seventy percent of the entire online and internet based traffic on porn sites take place during the time 9:00 a.m. to 5:00 p.m. extra websites, like that brokerages, retailers and sales display equivalent peak traffic outlines throughout office and workplace working hours. Further than efficiency apprehensions organizations inspect worker web handling and email to keep away from or alleviate possible legitimate responsibility for office sexual harassment argument and claims. Law cases and courts are more and more discovering organizations held responsible for sexually troublesome, unfriendly employment surroundings when their employees make use of the business equipment to show sexually explicit pictures, objectionable online message or e-mail. In view of the fact that the e-mail structures as well as computer arrangements are growths of the employer's belongings, the businesses have a responsibility to discontinue harassment from happening on them (Electronic Monitoring & Surveillance Survey: Many Companies Monitoring, 2009). Security fears are until now a modern reason why organizations might connect in electronic observation. Hidden cams and Video surveillance of elevators, parking lots as well as extensive regions not simply aids to add to a protected operational atmosphere, on the other hand offers the businesses a realistic protection besides possible carelessness suits. Organizations also might monitor employees for the reason that of distresses in excess of stealing as well as manufacturing intelligence. Industry and organization’s Intellectual resources are a primary basis of practical assistance in the Information Age. Advancement in monitoring technology permits uncomplicated e-mailing or downloading of perceptive data and information like that consumer catalogs, trade secrets and proprietary software. Monitoring presents a line of protection for companies to defend their company wellbeing (Zabian, 2009). Scope of Electronic Monitoring for business The implementation of the Electronic Monitoring for our organization provides enhanced capabilities regarding the management and working of the organization. In this way, we will have better control on organizational staff and management. Electronic monitoring is utilized by making use of electronic devices for analyzing as well as measuring the employment performance of workers. For example, an organization can make use of a computer to get better and weigh up a staff member’s online e-mail messages sent to as well as received from customers so as to assess the workers performance when a client service representative. Subsequently, it includes "electronic observation" in the form of organizations utilization of electronic devices to examine the dealings of workers while staff is not straightly associated in the performance of employment responsibilities, or else for a reason other than to determine their employment performance. For example, a manager may automatically weigh up worker’s web based e-mail messages for the reason that it can be fraction of an examination of a sexual harassment objection (Workplace?, 2009). The accomplishment of such system also involves the organization’s utilization of computer forensic, in this set-up the renovation and electronic recovery of information and data, when it was erroneously deleted or corrupted by virus, suppression, or effort to devastation of the information and data. For instance, a manager can make use of a particular software to get back or improve e-mail messages accumulated on the organizations computer system’s hard drive that relay to an examination of suspected theft of its deal clandestine through a worker (Kelly, 2009). Recommendation In this research, I have accessed different areas of our organization that need electronic monitoring for the positional enhancement in their working power and performance. The section below is based on these suggestions of Electronic Monitoring system implementation. Areas of implementation for Electronic Monitoring Here we can implement our Electronic Monitoring system for employee’s performance assessment and monitoring their daily working and office performance. Here I have outlined a number of areas those can be monitored and accessed through the implementation of the Electronic Monitoring: Examining Computer Keyboard utilization; Computers can be programmed to scrutinize office employees to record the amount of keystrokes for each minute, the accurate time as well as place of some faults, the quantity of time it need for the processing of the every structure or the entire duty as well as the length of some breaks. Monitoring Telephone Use: Computer systems can compute the amount and kind of telephone calls as well as call-backs; the amount of messages read and waiting, the amount of time previous to the call is replied: the amount of times a telephone caller is placed on hold, the accurate period of every call, as well as the time interval among calls. Observing Computer Document plans: Computers system and network can scrutinize the amount of drafts of credentials as well as the amount of revisions for each line of dictation. Checking Network as well as Internet utilizes: This age is the age of technology, we have some special type of software those are capable to monitor and observe the working, data transfer, and usage load, file type, downloaded files and browsing history. Through such type of system monitoring we can access the working performance and operations of the employs for a particular job. Computer Forensics methods for Monitoring: As I have already talked about the Computer Forensics regarding the reconstruction and reassembling of the corrupted and deleted files form the system. These techniques of system and electronic mounting engage specialized computer forensics software. Conclusion In this research report I have presented the detailed analysis of implementation of electronic monitoring technology for measuring the productivity of employees. Here I have presented the basic introduction to this technology and its possible working areas. I have also discussed about the main areas of the implementation regarding the technology in our organization. This report has outlined the main working areas those can be monitored and checked for the potential enhancement in the working power and performance of the organizational workers/staff. This technology is emerging day by day and provides a significant advantage regarding the improvement of workers productivity. Bibliography Adams B., B. E. 2004, Applying Strategies to Overcome User Resistance in a Group of Managers to a Business Software Application: A Case Study. . Journal of Organizational and End User Computing; , 55, 10 . Anderson, S. D. 2004, Project quality and project managers. International Journal of Project Management , 10, 138-144. Cooley, S. 2002, Loyalty strategy development using applied member-cohort segmentation. Journal of Consumer Marketing , 550-563. Electronic Monitoring & Surveillance Survey: Many Companies Monitoring, R. 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J. 2009, Electronic Monitoring: How Far Can You Go? Retrieved 07 27, 2009, from http://www.forensics-intl.com/index.html: http://www.forensics-intl.com/art19.html Laudon, K. C., & Laudon, J. P. 1999, Management Information Systems, Sixth Edition. New Jersey: Prentice Hall . Legge, & Karen. 2004, Human Resource Management, 10 Edition. New York: McGraw-Hill. Monk, E., & Wagner, B. 2009, Concepts in Enterprise Resource Planning, 3rd.ed. Boston: Course Technology Cengage Learning. Nagen N. Nagarur, T.-s. H. 1994, A Computer-based Inventory Management System for Spare Parts. Industrial Management & Data Systems , 22-28. Schein, E. 1992, Organizational culture and leadership. . Sanfrancisco: Jossey-Bass, , 1-15. Sock Hwa Chung, C. A. 2000, ERP adoption: a technological evolution approach. International Journal of Agile Management Systems , 1465-4652. Wang, D.-S., & Shyu, C.-L. 2008, Human resource management; Management strategy; Human resource strategies; Organizational performance. international Journal of Manpower , 92-110. Workplace?, E. M. 2009, Employee Monitoring. Retrieved 07 27, 2009, from http://www.privacyrights.org/index.htm: http://www.privacyrights.org/fs/fs7-work.htm Zabian, A. Q. 2009, Electronic monitoring: the employees point of view.(Report). Retrieved 07 27, 2009, from http://www.accessmylibrary.com/: http://www.highbeam.com/doc/1G1-189926945.html Electronic monitoring: the employees point of view.(Report) Read More