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Business for the new IT system at SUH - Case Study Example

The back bone of any enterprise, SUH included, is the customers, and their constant satisfaction is reason enough for the adoption of a system that will provide real time information on their activities that include among other things, daily purchases. This proposal will however go beyond customer satisfaction to look at the impact of this system on efficiency, the opportunities, cost of its implementation and general system security to come up with a comprehensive recommendation on why it suits the operations of SUH. Proposal Scope The proposed system will provide centralized accessibility to all the participants in the operation of SUH, with specific domains for each participant. The IT manager, sales departmental heads, accountants and auditors will each have their domains customized to suit their respective responsibilities. It will equally avail real time data on sales figures, payments, products issued on credit and specific item performance in the market. This is a very important decision making data that helps the management in a big way, to help make crucial policy and operational decisions. With the security features of the proposed system, manipulation of data will only be possible by very few senior staff making accountability prompt. The system cannot have its data altered at junior levels and even the senior staff must go through numerous authorization checks to alter data with each check leaving a digital foot print that can always reveal who made the alteration and when

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they were made (Khosrowpour, 2002). Opportunities presented by the new system. The main objective of this enterprise is to achieve and sustain optimum customer satisfaction. With its implementation, the system will ensure competitiveness in terms of the provision of real time customer related data. SUH will be able to know the volumes purchased by each customer in real time and can obtain statistical data on who among their pool of customers is the most valuable in terms of volume purchased. The performance of the sales team can equally be monitored in real time and decisions on bonuses or dismissal made with ease and fast. Given the reliability of information provided by the system, it will be much easier for the management of SUH to manage their operational costs better because staff costs and sales related costs; will be available at the click of a button. This will in the end translate to higher profitability for the enterprise. Proposal description The information system proposed will be web based with all the authorized staff being able to access its data from anywhere within the enterprise. It will produce analyzed data on sales volumes, customer purchase activities and profit margins from these sales in real time. With the use of laptops, tablets and internet enabled cell phones, sales staff will remit data from the field that will then undergo a cleansing process to generate data and reports that will be very useful in the managerial decision making process. The system, based on its web based features, will facilitate offsite support to both the sales staff and management. System implementation schedules. Among the possible solutions are the offline manual systems that will require input of data at a central location, possibly the head office or an online system that has data centrally input and accessed. These two systems have the weakness of limited information access with the authorized personnel relying on a single access


Business case for the new IT system at SUH Cesar Cobena University of Maryland University College Europe Andrew Pickering December 11, 2011 Executive Summary SUH presently has the challenge of obtaining real time information on the activities of its sales staff and customer purchases…
Business case for the new IT system at SUH
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