Personal and Employment Details in Travel and Tourism - Resume/CV Example

Section one; personal and employment details Am an expert in the field of travel and tourism currently am pursuing a higher national diploma in airport & airline management at university of west London. I do have an experience in or national diploma in travel & tourism in which i did complete it at Brimley College. My studies comprised human resources and career planning; travel and tourism; travel location and worldwide airfares and ticketing My skills I do posses the following skills within the relevant of my profession formal training in airline and airport management thorough ability to motivate multi-tasked teams and achieve significant results excellent customer service skills organized and good time management ability to work on own initiative under pressure and to challenging deadlines practical knowledge of health / safety and associated risk management policies knowledge of Microsoft series and related internet / research tools adapt well to challenges and resourceful fluent in lingala, French and shiluba I am highly resilient, tenacious and committed to quality standards in professional and personal spheres. I also have excellent interpersonal and negotiating skills, with the Ability to forge relations with stakeholders i believe i am suitable for a job position because i am willing to utilize substantial transferable skills and develop new ones for long-term ambition in the industry. Housekeeper / waitress Responsible for coordinating hospitality tasks in a demanding environment, implementing quality standards and ensuring efficiency at all times. I liaised with guests and visitors, advising them as to internal procedures. I facilitated banquets, other social and corporate events. Maintained health / safety processes and performed general housekeeping duties. Work experience the first place i worked was softie hotel at Gatwick airport, i was a waitress, the type of customers we had were mostly business class, i got that job through an agency, so there wasn't any interview or anything major, just had to do a training of how to serve guest, how to lay tables, clear the table and so on. i didn't really like it , although we got free food i am currently working at Heathrow airport ,the company i work for is called onniserve, my duties is that of a wheelchair assistance at terminal 4 , i work on a rota , i work 4 days and 2 days off . the 4 days is two early mornings, 6 to 2:30 and two late shift 1:30 to 10, or 2:30 to 11 .for this job i applied online and called hr, i was called in for an interview, the interview and assessment day too about 3 to 4 hour, it was intense, it was a group interview but we got assessed as individual as well. they tested us on many points, starting with communication punctuality , group work and so many other skills few days later i was told to go online and complete an assessment online , got the job and they called for the training , it was 3 days of training , starting 8 in the morning and finishing at 4:30 , training was very intense but also very important , to start with we covered the health and safety i assist anyone who need help boarding the aircraft , i take them through security and then at the door of the aircraft I have sound experience in customer relations and associated roles. At the moment, I am appointed customer service operator at Primark. I liaise extensively with customers, issuing information / advice on merchandise, processing payment transactions and reconciling tills at the close of business. I also deal with customers through the phone and i replenish stock, participate in review meetings and facilitate training sessions for new staff members. I have worked as housekeeper at Croydon park hotel. I was responsible for coordinating hospitality tasks, establishing good relations with guests and facilitating banquets, other social and corporate events. Section 2 reflections of my contributing workplace experience      date: 30th nov 2014       place: onniserve    what happened “I acknowledged the worker of the month recognition for may. The recognition is given to appreciate extra ordinary workers performance in contributing towards the success of the business. The net effect of the award was increase in salary and a free weekend stay at another branch. The award is given to recognize exemplary workers performance in contributing towards the company’s achievement. The award leads to increase in my net pay as well as accreditation at place of work.    reflections on experience:    i have made it a procedure that ,it is my traits as well as the code of conduct that i frequently remain optimistic that at place of work and i do believe that it is this attribute that led to my effort recognition that led to an ward on my side. I remember a time when i was asked to cover the employee absence in the wheel chair terminus where i did not have an experience whatsoever. I presumed that the director was happy by my kind heartiness to accept the instruction and do job not in my profession as much as i had fear of job performance at the end of the day. i aware about the client satisfaction through client questionnaire on service i rendered to them and am humbled to have acknowledged the award and respect thought i was shy due to public attention given   learning from the experience:    I believe that my aspiration and a heart to learn more each day aided me in getting the award. Are always an optimistic person and i appreciating team working at place of work for a long time? This as a result led to enhanced communication skills and efficiency in interacting with others in which i do believe is important.  i don’t believe whether i need to do anything new or dissimilar with what am doing currently        Action plan: it is a query of building on this, instead of altering anything considerably. I do believe i must uphold the exemplary good job done by me.   2. Negative experience with customers at Gatwick Airport Date: 8th May 2013 Place: ‘Gatwick Airport   What happened?  Give a description of what happened   It was my first time at job and I was place at the wheelchair terminus. I didn’t have any experience in this filed and my service to client was not that satisfactory to client and I remember one client telling me how he was unsatisfied with my service and I was called upon by my boss to explain myself. I felt demonized and upset since this was my first time at work. Reflections on experience: Looking back, why did the event or situation turn out that way? What did you do? What did others do? How did you feel? How do you feel now?   Actually the first day at work, I met a client spoke in Chinese and sincerely speaking am not conversant with this language and thus a misunderstanding emanate Learning from the experience: What have you learned from this experience regarding your use of employability skills? What would you do differently in the future?   Effective Communication and Problem Solving: I must ensure that my communication skills are effective better. I did not figure out early enough how upset the client was becoming. Action plans:  What, if any, actions do you need to take because of this experience, to continue the learning?   I have agreed with my supervisor to enhance my communication by having a Chinese class Time Management: I need to be good in time management in order to get rid of client dissatisfaction   3. Positive work experience at Sofitel Hotel      date: 30th April 2014       place: Sofitel Hotel    what happened Accreditation to a supervisor   reflections on experience:    I do believe there some traits in me that made director to accredit my job position, for instance, am a person who observe time in ensuring that desired result is achieved within the stipulated timeframe. As well as encourage team spirit I presumed that the director was happy by my kind heartiness to accept the instruction and do job not in my profession as much as i had fear of job performance at the end of the day   learning from the experience:    I believe that my aspiration and a heart to learn more each day aided me to where am now. Are always an optimistic person and i appreciating team working at place of work for a long time? This as a result led to enhanced communication skills and efficiency in interacting with others in which i do believe is important.  4. Positive experience at Onniserve limited    date: 30th nov 2014       place: onniserve   what happened I got the best award on employee performance of the year   reflections on experience:    Observing time management as well as encouraging team spirit amongst workers is always my goals. I didn’t realize that soon I was to be awarded the best employee of the year   learning from the experience:    I believe that my ambition helped me in getting the award of the year. Am always positive towards challenge. This improved communication skills and effectiveness in acting together, which I do believe, is important in every business.   Action plan: it is a question of developing on this, rather than changing everything significantly   5. Positive experience at Gatwick Airport Date: 17th May 2013 Place: ‘Gatwick Airport   What happened?  Give a description of what happened   I got warm welcoming experience with workers since; this was my first job experience. Reflections on experience: Looking back, why did the event or situation turn out that way? What did you do? What did others do? How did you feel? How do you feel now?   Actually, the first day at work, I did not expect the workers to be such welcoming was very happy and felt it was in the right job at the right time with the right profession Learning from the experience: What have you learned from this experience regarding your use of employability skills? What would you do differently in the future?   A teamwork and effective Good compunction skill is of paramount importance. Top ten employability skills Skills Verbal communication Be in a good position to express my thoughts undoubtedly as well as confidently in speech Teamwork Working with confident within a group as team Commercial awareness Comprehend the commercial facts affecting the business Analysis and investigating Collect information methodically to set up facts and attitude problem solving Self motivation Able to act on initiatives, identify chances and proactive in putting forward thoughts and clarifications Motive Determination to getting things done. Written communication Able to express myself undoubtedly in writing Organizing and planning Be in a position to plan event and execute them through effectively. Flexibility become accustomed to effectively evolving environment and situation Time managed Managing time efficiently in meeting deadlines Section 3 evidence of the achievements of ten employability skills   employability skills evidence sheet    employability skill: wheelchair assistance at terminal 4 reference:  ccs.1 having self assurance when dealing with clients   evidence which needs to be attached, have completed the following professional courses: 2008 British red cross emergency life support 2008 sport leader uk sport leadership (level 1) 2007 certificate in peer mediation Description, reflection and evaluation: On 23 june 2014, i concluded the corporation training class. The train entailed ob serving a training video as well as performing the assigned training program. The video entailed both the formal business progression as well the specific approach to help reduce hard circumstances that might affect the business. I was able to recount to the illustration as well as concluded that i handled the duty plays with self-assurance.     After a while, i was in good position to put my fresh expertise know how into reality we had a probable hard times with a clients who was smoking in the non-smoking division of the restaurant. I was of the opinion that i handled it very well and the clients were contented with my service concerning the solution.       action plan for future development: i presume my training and development will aid me remain strong as well as being humble and polite and at the same time, upheld my temper but in later years i will communicate with my site director the approach we could alter the way we work to get rid of difficulties consequential at present.      Section 4 achievement of smart objectives   Achievement of initial objectives    to further enhance my skills, specifically on the air line and tourism industry in order to remain valid in the ever changing and dynamic business world as well as exploring new environment with client of diverse culture and experiences that will boost my career as i try to scale up to a higher level.    I do believe i have attained the range and magnitude. I participated in training on air and tourism and now, am well conversant with the services in this industry. Moreover, i would still treasure to expound my expertise of tourism and culture now, i comprehend airline services and am in good position to take instructions and execute them perfectly with highest client contentment and at the same time remaining certain. Have learned also that believing in you comes with the expertise and knowledge. the more the expertise i gain in the airline and tourism industry, the more confident am in dealing with clients as well as confident in the services am do render. am as well certain when interacting with customers that aided me due to the fact the company i worked in has numerous number of clients who are contented with how they interact and chat with us To develop an ideal relationship at place of work as well as being viewed as an individual who is reliable and helpful. during my employment chat, the client told me that they have fun working with me and i felt i posed latest working relation that is admirable by all of my colleagues’ can be quite a shy individual and so it can take some time to develop good cohesion with people, this is something which i need to work on when i move to a new job opportunity. To become more relaxed around the staff who hold superior position to me. this will help in building my career since, i will be in a good position to gain more from my supervisor as well as the interaction i will be getting will help me to further sharpen and at the same time enhance my skills. This will in turn help me in exploring diverse business environment with diverse culture and clients. Have enhanced my interaction with senior staff and am in good position to interact and have fun with client more freely. Moreover i still feel quite on edge when am around top executives of the company where i am of the opinion that i go wrong still need to improve myself. To be provided with educational practices on how to use epos and receipting the payment to guarantee on the accuracy of data entry and recording as far as cash is concern. the net advantage of learning the epos system is that, it will errors that might affect my career if i will be not be fully accountable on sales and cash receipt’s part of building ,my career’s intend to ensure that every transaction i execute is fully reliable, dependable and accurate. Have been provided with the right training on the use of epos system analysis as well as am in a good position to acknowledge the payment by cord. Nevertheless, am still not in a good position to take cash receipt and have to enquire more from my boss to help me on few things.  To gain a more understanding of the systems employed within the business and more specifically the division i work for.   have created much more comprehending of front as well back of house systems nevertheless i am yet to come up with a full comprehension of the operational systems employed by way of ordering stock. To be relied upon as well as constantly given more duties and at the same time i work at the wheelchair terminus. i do have a passion of serving the less privilege client and thus, working at the wheelchair terminus is a great boost to me since, i will have time to interact with client and consequently, i will gain more knowledge experience and expertise on how to handle client with special needs in the future in order to guarantee client satisfaction with service i will be providing.    For the first month, i thought was being taken as a person who has never worked before in the air and tourism industry previously. Being given very small duties but i still is no longer the case. when the business is not that busy, am often left to undertake front door services of the business alone which has given me more accountability. Motivation at place of work is very important since, it will make an employee to fully enjoy the business environment as well as provide an opportunity of learning and giving more ideas in my area of profession. Section 5 appraisal / job review   date:   place:  onniserve   What happened?    i got an award as the best employee of the year due to good public relation with customer as well as enhanced team spirit with my co-workers that i ensured that i practice every day in the place work while at the same time, enjoy every bit of time i spent serving client as well as interacting with my core workers.     Reflections on experience looking back, why did the event or situation turn out that way? What did you do? What did others do? How did you feel? How do you feel now?     i do believe it’s my attitude at place of work since, i have made it a course of action that, it is my personality as well as the cryptogram of conduct that i on a regular basis remain positive at place of work and i do consider that it is this characteristic that led to my effort acknowledgment that led to an ward on my side. I memorize a time when i was asked to cover the worker nonappearance in the wheelchair station where i did not have an understanding at all. I acknowledged that the executive was contented by my kind enthusiasm to agree to the order and do job not in my vocation as much as i had apprehension of profession performance at the end of the day. I am conscious concerning the customer contentment through customer feedback form on service i rendered to them and am humbled to have been accredited the award and esteem thought i was timid due to public concentration. i do believe what is best for me, is as well best for my colleague and i do believe that my co-workers were happy with my accreditation since, it is the same team work that brought me this far. In this regard, my teammates were happy with the award and promised to work together since, tomorrow is unknown and consequently, one of my colleague will as well get the award. For now i feel respected, am humbled and above all. Am very much motivated to work harder in ensuring that customers get the best service at their expense as well as ensuring that the company’s goal and objectives is achieved within the stipulated period.      Learning from the experience what has you learned from this experience regarding your use of employability skills and attributes? What would you do differently in the future?   employability skills is one of the vital tool for ascertain the level of proficiency as well as identifying areas of weakness and rectifying it as well. I have learned therefore that no one is perfect at place of work and thus one has to mould him/herself as the business environment changes. This due to the fact, competition brings in ideas that make the client demand for more products and d thus. Client contentment is necessary. In this regard, we ought to upgrade ourselves each day as well as cope up with the changing business environment. in the future god willing, i intend to ensure that there is wider participation of workers from subordinate level to top executives as well as ensuring that every worker interacts freely with freedom of expression that it disserves. This is important since, it will help in enhancing workers as well as ensuring that every employee is aware of the business situation, the customers demand as well as the level of completion from other companies. In this regard, it will easy and simple for workers to ascertain their employability and consider upgrading their proficiency level in order to remain valid in the business devoid of ascertaining the skills level.        Action plans what, if any, actions do you need to take because of this experience, to continue the learning?       Actually, i intend to upgrade my education level in order to remain valid in the current business world. Education and knowledge is continuous and mandatory. i intend to add up my skills level in order to make my profession more demanding as well as ensures that the client are satisfied with my service. This will get rid of demotivation at place of work, consequences of poor communication skills and as a result, it will boost my career to a higher level of administrative nature in which i aspire to be within few years to come God willing.       mentor/ supervisor/ employer signature       ……………………………………………………….   job chat   On 48th may, i had my new job chat. the details from my job chat documentation is provided         the aim of the job chat is as follows:       •to create the manner in which workers employee feels   •to remove problems as well as sort out areas of concern   •to make workers satisfied with their job   •to ascertain any areas for correction      name of workers: Rachel white  division: wheelchair terminus   details of course of actions/comments:    Rachel is happy working in the wheelchair terminus more than his old job. The experience and exposures in this company for several years ago. He likes working in the evening shift as he feels there are more interaction and exploring more with the client. Having a job rotation between evening and morning is ideal to keep things interesting. More job training and education has been given during morning shifts, with a very advantageous training session done for the entire workgroup. Rachel would like to be provided with relevant training and education requirement more clients with disability since, this are kind of people with specific needs that need to be provided more care and attention, their right also is important and thus a detail educational training is relevant.  i presume that that Rachel is a perfect person you would love working with since, she is a good worker, she is in a good position to learn and explore new environment things very first, has an eye for attention to detail, is in a good position to handle customers in a professional and courteous approach. I am contented working with Rachel and i do not hold any doubt whatsoever. job chat undertaken by: Kennedy melly date: 046/05/2014  Section 6 traditional CV  M Pinson way Orrington, br5 4fp Tel: 111111111 Email: ....................... Profile A helpful, friendly and trustworthy person, who is highly adaptable, and works well on my own as well as in a team, a motivated person with an experience of working well under pressure in busy environments and enjoys working in challenging/demanding environments. Key skills Formal training in airline and airport management Thorough ability to motivate multi-tasked teams and achieve significant results Excellent customer service skills Organized and good time management Ability to work on own initiative under pressure and to challenging deadlines Practical knowledge of health / safety and associated risk management policies Knowledge of Microsoft series and related internet / research tools Adapt well to challenges and resourceful Fluent in Lingala, French and shiluba Professional / qualifications 2012 – Date university of west London, Ealing, London Higher national diploma: airport & airline management Key modules: Aviation travel geography; business environment law, personal & professional development; introduction to airline & airport management 2010 – 2012 Brimley college Orrington campus Or national diploma: travel & tourism (level 3). Key modules: Human resource and career planning for travel and tourism; travel locations worldwide; worldwide airfares and ticketing 2012 a level French 2004 – 2009 harries girl’s academy east dullish Ten GCSE subjects including mathematics and English Employment summary Waitress – January 2014 to date-softie hotel, Gatwick airport I worked within multi-tasked teams, serving customers and processing payment transactions. Assisted with food preparation, adhering to strict hygiene and safety policies Feb 2012 Croydon park hotel (work experience) Housekeeper / waitress Responsible for coordinating hospitality tasks in a demanding environment, implementing quality standards and ensuring efficiency at all times. I liaised with guests and visitors, advising them as to internal procedures. I facilitated banquets, other social and corporate events. Maintained health / safety processes and performed general housekeeping duties. Dec 2010 – Feb 2012 McDonalds, Brimley Crewmember I worked within multi-tasked teams, serving customers and processing payment transactions. Assisted with food preparation, adhering to strict hygiene and safety policies Additional information: Have also completed the following professional courses: 2008 British Red Cross Emergency life support 2008 sport leader export leadership (level 1) 2007 certificate in peer mediation Personal information: Southward Brimley basketball team member at London youth games 2006 and 2010; Participated in mill wall scheme entitled challenge, coaching young people in multi-sports; Attended ukase (UK sailing academy) in 2007 Full UK driving license Interests: Member of Brimley police cadet Badminton, basketball References Ash misty Course leader and tutor University of west London St Mary’s rd, London w5 5rf ash.mistry@uwl.ac.uk 020 8231 2104 Apendices PSA;External and internal Airside Driving permit; Terminal building LTW hours worked Time card; current pay period Hours summary Supervisor paton David Basic casual 123.51 payroll ID 121245 Holiday casual hrs 14.91 Company code 33556167 Total hrs 138.41 Time card details Earning code hrs date Nov 2014 Hours worked cost centre job location 2 7.75 50205645 PSA Start up Heathrow T4 4 8 50205646 PSA Start up Heathrow T5 5 8.5 50205647 PSA Start up Heathrow T6 6 7.5 50205648 PSA Start up Heathrow T7 7 7.5 50205649 PSA Start up Heathrow T8 8 7.5 50205650 PSA Start up Heathrow T9 9 7.5 50205651 PSA Start up Heathrow T10 10 7.5 50205652 PSA Start up Heathrow T11 11 8 50205653 PSA Start up Heathrow T12 12 7 50205654 PSA Start up Heathrow T13 13 8 50205655 PSA Start up Heathrow T14 14 7.25 50205656 PSA Start up Heathrow T15 15 7.15 50205657 PSA Start up Heathrow T16 16 7 50205658 PSA Start up Heathrow T17 17 8 50205659 PSA Start up Heathrow T18 18 7.25 50205660 PSA Start up Heathrow T19 21 8 50205661 PSA Start up Heathrow T20 22 7.25 50205662 PSA Start up Heathrow T21 23 7.5 50205663 PSA Start up Heathrow T22 24 8.25 50205664 PSA Start up Heathrow T23 27 7.75 50205665 PSA Start up Heathrow T24 28 7.75 50205666 PSA Start up Heathrow T25 29 0 50205667 PSA Start up Heathrow T26 123.5 Read More