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Main Aspects of Conflict Resolution - Coursework Example

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This coursework "Main Aspects of Conflict Resolution" describes conflict or situation in question, conflict resolution process, ways of conflict resolution. This paper outlines the most effective technique of handling conflict…
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Download file to see previous pages In addition, such negotiation skills keep professional and personal relationships strong and growing. The moment of creating a conflict resolution, one also gets to reach a solution to many other issues surrounding him or her. However, when the negotiator handles a conflict inefficiently, it can have severely damaging consequences.

There are various causes of conflict in society or any work setting. Such causes of conflict include poor communication, differences in what people value, and scarcity of resources, interest differences, personality clashes, and poor performances. Conflicts can arise in any situation and environment. For instance, workplace conflict has become so common among members of particular staff. The human resource manager of Apple Inc. recently experienced and resolved a conflict that erupted between one of the junior staff and the operations manager. In the conflict, a personality clash took place between a manager and a subordinate staff. The employee developed a feeling that an authoritarian manager bullied him and failed to give him the professional guidance he required from his senior. The employee also raised a concern that the manager had set his goals too high to achieve at the workplace. The junior staff further complained that the goals were too ambitious, setting him up for guaranteed failure. Consequently, the employee and the manager headed for the inevitable conflict.

The conflict grew to a level so dangerous that two scenarios arose. The operations manager threatened to fire the subordinate staff due to defiance and failure to achieve the set target. On the other hand, the employee remained defiant to the manager because he felt that the manager gave him too many tasks to handle with little guidance, bullying, and authoritarianism (Raines 143). Consequently, the two parties failed to push the work agenda of achieving the work objectives and goals. The conflict spread to other members of staff who also threatened to stand in solidarity with the subordinate staff against the manager who they felt showed unfairness to the employee. ...Download file to see next pagesRead More
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