Negotiation and Conflict Week 4 - Essay Example

The main problem is the isolation of Jerry by other workers due to the aggressive behavior meted against them. There is suspicion of drug usage by Jerry but he has vehemently refused and even stating that the manager is confused Emotions play a significant role in the creation of conflict. People fight because emotions have gotten over them. The evaluation of emotions is vital in the conflict resolution process because it enables the cause of the problem to be identified. Emotions affect how employees relate which may lead to aggression of support.

Jerry’s emotional state is not ok leading to regular mood swings and leads to serious challenges for other employees. Positive emotions improve harmony within the teams while also encouraging the development of interpersonal skills. These skills are essential in the communication process because they encourage the development of appropriate working environment. The conflict resolution strategy using the dimensional model To solve the identified problem, the cognitive and emotional needs, of the team must be evaluated.

The major problem with the team is the behavior of a jerry; he has several challenges in personality and communication. The evaluation of the perception of the employees about jerry is vital because negative perception makes a reasonable person incompetent and vice versa. The reasons for the negativity within the employees must be addressed in order to solve the conflict. The main problem with the situation is the perception of the employees in regard to the new changes. The recruitment or the deployment of the sales agents must be evaluated because if the employees feel the Jerry is treated well then, negative perception may develop within the team as a result of the treatment (Bercovitch, Bercovitch, & Jackson, 2009, p. 34). The need for behavior change for Jerry must be addressed in a transparent manner, to ensure the employee understand the change and the reasons for the change.

Perception is vital because it affects the emotional balance of the group by influencing the attitude of the employees. During the solution process, any negative perception about Jerry must be countered with the proper data and information, to encourage the development of accommodating environment. The emotional needs of the team must be evaluated in order to develop the necessary support services for the individuals within the team. Unsatisfied team member vent their anger at the each other as such emotional balance within the group is vital.

To reduce cases of frustration and anger, delegation and the support of the individual employees is mandatory. Social Styles Model strategy development The social model style approaches conflict resolution using several factors, which include the development of personality and the improvement of the necessary skills. The classification of the team into four groups is essential in the development of the conflict resolution strategy. The concern structure includes driving, analytical, expressive and amiable.

The model develops ways to which each social style needs to interact thus helping people to adapt each other and ensure harmony. The success of conflict resolution in the case of dispute between Jerry and the employees involves the development of the necessary skills which are vital in the working environment. The model evaluates the responsiveness of the employees to the interaction with others. The model evalua