Contact Us
Sign In / Sign Up for FREE
Go to advanced search...
Nobody downloaded yet

Managing Employees within National Car Rental of Bahrain - Report Example

Comments (0) Cite this document
The case study "Managing Employees within National Car Rental of Bahrain" has in mind discovering the prerequisites and possible practices to be adopted for the development and management of the employees based on the practices commonly used at National Car Rental, Bahrain. …
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER97.6% of users find it useful
Managing Employees within National Car Rental of Bahrain
Read TextPreview

Extract of sample "Managing Employees within National Car Rental of Bahrain"

Download file to see previous pages Quite understandably, the company has become a long-standing choice for an individual as well as corporate customers. Given that the company has to maintain an efficient customer interface through its employee base, this report aims to evaluate the development and management of the people within the organization. Attempts will be made to identify the training needs at the individual as well as the organizational level and correlate the element of staff absenteeism with employee motivation and personal development. Subsequently, efforts will also be made to cover the areas of work-life balance, remote working, and coaching and mentoring. Finally, performance evaluation and staff appraisal will be discussed.
The online customer survey form of National reveals one vital aspect that its employees should mandatorily possess and that is an outstanding customer focus. The employees are expected to give details of all the charges to the customers and send confirmatory messages to them after reservations are made. They are also required to deal with the customers as soon as they arrive (National-b, 2006). Therefore the areas wherein an extensive training needs analysis (TNA) is required are (1) knowledge about the cars as well as their specifications, (2) interpersonal communication skills, (3) efficient interaction with customers, (4) conformation with company policies, and (5) problem-solving. However, owing to the volume of operations at National, the company should incorporate the provision for cross-training in its training and development policy to inculcate multi-skilling (Armstrong, 2002).
At the organizational level, the group dynamics of employees should be assessed to identify behavioral trends that deviate from the company policies. Organizational level TNA being a holistic tool to evaluate the overall efficiency of the company, the customer feedback form should be heavily relied upon and the data must be utilized to locate the areas of weakness. ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(Managing Employees within National Car Rental of Bahrain Report - 1, n.d.)
Managing Employees within National Car Rental of Bahrain Report - 1.
(Managing Employees Within National Car Rental of Bahrain Report - 1)
Managing Employees Within National Car Rental of Bahrain Report - 1.
“Managing Employees Within National Car Rental of Bahrain Report - 1”.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Managing Employees within National Car Rental of Bahrain

Managing Employees Relations

... of task they ought to perform in the particular day. After the brief meeting the different tasks are delegated to the employees, with setting of schedules and quality parameters. Further meetings are held by the managers and team leads with the people on a monthly basis where the performances of the latter are evaluated based on the targets set. Feedbacks are rendered to the people in regards to the shortfalls identified. Team leads within organizations are required to set different routines for helping in the adequate alignment or allocation of the work among the different employees. This process helps in enhancing the potential of the people through helping the people focus on the jobs assigned from time to time (Magalhaes, 2004, p.152...
9 Pages(2250 words)Essay

Selecting and Managing Employees

...? Selecting and Managing Employees This paper clearly discusses the of human resource in relation to the health care industry. First, it briefly describes the Mount St. Mary’s Hospital and Health Center in Lewiston New York north of Niagara Falls. This shows how to conduct a recruitment and selection process to fill a registered maternity nurse's vacancy. The research expounds on training and development challenges experienced by registered maternity nurses. It creates an outline for the appropriate remuneration and benefits package for a registered maternity nurse. Finally, this paper states the most appropriate means of managing the performance of the registered maternity nurse who would fill a vacancy at the Lewiston Mount St. Mary’s...
8 Pages(2000 words)Essay

Sustainability within National Parks

...?Sustainability within National Parks Table of Contents Part 3 Introduction 3 Literature Review and Overview of Current Thinking on ‘Green’ IssuesIn Relation to MICE Sector 3 Conclusion 7 Part 2: 9 Introduction 9 Recommendations for Venue/S, Catering, Services/Suppliers 9 Recommendations for Keynote and Supporting Speakers, Conference Format and Timetable, Including Ideas of Themes for Each Session 10 A Well-Considered Luncheon Menu 11 Starters 11 The Full Option That Will Be Served To the Visitors 11 Cold Sandwich Lunch for Dieters 11 Case Histories/Best Practice Which May Include Site Visits/Demonstrations 12 A Social Event for the Evening for Those Who Wish To Remain After the Formal Close 12 Recommendations for Local Accommodation...
14 Pages(3500 words)Essay

Proposed Market Research for Famuss car Rental

... all across the Europe. The importance of car rental industry can be seen from the growth of major car rental companies like Enterprise Rent a car and National Car Rental. For example UK’s largest car rental company National Car Rental has a fleet base of over 40,000 vehicles and 170 branches all over. Both of the above mentioned companies have received prestigious ITM awards and have made notable contributions in the sector (Vogel, 2012, p. 124). The global Car rental industry is now facing radical transformations. Some year ago most of the major car rental companies of US were owned by the car manufacturers (Lee, 2013, p. 1). Now only Ford has their own car rental business named Hertz. But apart from that most of the other large car...
10 Pages(2500 words)Essay

Famuss car rental

By doing a vigorous market research, the current trends, customer car rental habits and the intensity of rivalry among the existing rivals might be easily analysed. Along with this, market segmentation is also done to determine the target customers among others. Other than this, this essay also presents the unique selling proposition that might easily fascinate the customers towards itself among many other existing rival players in the market. And finally, the essay might also include a conclusion and a recommendation as well, that may enhance the operations and functions of the business in long run.
The aims and objective of ‘Famus’s car rental’
The prime objective of Famus’s car rental is to offer value-added services t...
7 Pages(1750 words)Essay

Managing Rental Property

Property management is an uphill task, may it be rental, commercial or residential. There are different professional agencies that can do the management task for the owners but the choice of opting for professional help or taking the responsibility on your own is purely individual. There are definitely certain advantages of seeking help from the agencies as it makes various tasks hassle free but it has its own limitations like the increased expenses.
Many dreams and expectations are set while buying a property. It is a very important investment and when handled properly, land can yield good profits for the owner. Having one home for personal use, if a family is able to buy another one or a commercial land, it can earn huge re...
12 Pages(3000 words)Essay

Managing Employees performance

...Chapter 8-Managing Employees’ performance Develop a graphic rating scale for any job of your choice. Sophisticated statistical tools are used to assess quantitative as well as qualitative aspects of an employee’s work. Some of the components of the forced distribution method are ‘behaviorally anchored rating scale’, ‘checklists’, ‘critical incidents’, ‘essay evaluation’, etc. The manager can choose the most relevant component for application. For instance the manager can construct a graphic rating scale to explore a particular area of employee performance. The scale is so constructed that a variety of traits are noted in a form, divided broadly across quantitative and qualitative aspects of work. Some of the most commonly used ‘traits...
2 Pages(500 words)Assignment

McCarthys Managing Employees

...The Parlor and the Cub Scout Pack Cause Studies: Part A: According to the Equity theory as related to work environments, their needs to exist fair treatment of all employees within an organization with fair distribution of work and rewards based on merit system and fair consideration of all employees. The theory seeks to enforce a fair balance with regard to the employee’s inputs at the work environment such as hard work, skills that qualifies them for jobs, the tolerance they carry at work. These related to the employer in relation to remuneration to the employees, offering of benefits and other intangible rewards such as recognition of their efforts proper communication and respect for their efforts and hard work. The theory seeks...
5 Pages(1250 words)Assignment

Enterprise Car Rental

According to the paper, the company built the largest car rental brand in North America. The brand is widely known for low rates that are exceptionally as well as outstanding customer service. The brand has effective product and service offering methodologies in relation to marketing. Regarding the company’s management it has successfully showed tremendous leadership that has enhanced its operations worldwide. Motivation among employees in the company has been achieved thus promoting entrepreneurial spirit among them thus enhancing and encouraging high productivity. Enterprise Car Rental has established a consumer oriented strategy in relation to marketing that is of great importance to success. The company though has been o...
12 Pages(3000 words)Essay

Hertz Car Rental Company Problems and Strategies

... of the organization seem to be well aware of new workplace requirements and challenges and thus they focus heavily to meet contemporary design challenges. Indeed, the planners have chosen vertical functional structure; however, they also focus on improving internal communication, participation, contribution, continuous learning and other Total Quality Management principles so that employees could come up with their best. The company has various departments and functional units in all subsidiaries established across different geographical regions and nations. Hertz Rental Company wants to make sure there is organizational peace, harmony and unity among workers as it leads to relationship building and goal accomplishment. The company has...
7 Pages(1750 words)Research Paper
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Report on topic Managing Employees within National Car Rental of Bahrain for FREE!

Contact Us