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Managing Employees within National Car Rental of Bahrain - Report Example

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The case study "Managing Employees within National Car Rental of Bahrain" has in mind discovering the prerequisites and possible practices to be adopted for the development and management of the employees based on the practices commonly used at National Car Rental, Bahrain. …
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Managing Employees within National Car Rental of Bahrain
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Download file to see previous pages Quite understandably, the company has become a long-standing choice for an individual as well as corporate customers. Given that the company has to maintain an efficient customer interface through its employee base, this report aims to evaluate the development and management of the people within the organization. Attempts will be made to identify the training needs at the individual as well as the organizational level and correlate the element of staff absenteeism with employee motivation and personal development. Subsequently, efforts will also be made to cover the areas of work-life balance, remote working, and coaching and mentoring. Finally, performance evaluation and staff appraisal will be discussed.
The online customer survey form of National reveals one vital aspect that its employees should mandatorily possess and that is an outstanding customer focus. The employees are expected to give details of all the charges to the customers and send confirmatory messages to them after reservations are made. They are also required to deal with the customers as soon as they arrive (National-b, 2006). Therefore the areas wherein an extensive training needs analysis (TNA) is required are (1) knowledge about the cars as well as their specifications, (2) interpersonal communication skills, (3) efficient interaction with customers, (4) conformation with company policies, and (5) problem-solving. However, owing to the volume of operations at National, the company should incorporate the provision for cross-training in its training and development policy to inculcate multi-skilling (Armstrong, 2002).
At the organizational level, the group dynamics of employees should be assessed to identify behavioral trends that deviate from the company policies. Organizational level TNA being a holistic tool to evaluate the overall efficiency of the company, the customer feedback form should be heavily relied upon and the data must be utilized to locate the areas of weakness. ...Download file to see next pagesRead More
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