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Job Analysis for InterClean, Inc - Case Study Example

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This research will begin with the statement that InterClean, Inc. is an $8 billion dollar institutional cleaning and sanitation service. In the past, their business was comprised of products that were geared toward cutting through grime and killing germs…
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Job Analysis for InterClean, Inc
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Download file to see previous pages It is evidently clear from the discussion that InterClean has found that they will need to expand their services to offer information on environmental safety and how their clients can profit and still stay in compliance with the various OSHA requirements. This will add an element that will keep InterClean, Inc. as one of the top businesses in the industry. InterClean is changing from a pure sales oriented business where the salesman would "hunt" for prospects and hard sell, to a business that is interested in developing better customer relationships. In order to provide new services, they will have to totally change the way they do business. First, they will be working in multi-function teams instead of working solo. Next, they will learn to provide a full range of services that will be of high quality and tailored to specific accounts. They will now be expected to work directly with facilities managers, healthcare professionals, and operational executives. They must be ready to launch this new business in 90 to 180 days with the help of the EnviroTech staff. According to the textbook, there are several different ways to do a job analysis with some being more successful than others. One criterion that is already being used in InterClean, Inc. is the job performance method. The sales reps have already been studied demographically to consider their sales ability to do their current job. A personality analysis or a 360-degree evaluation may also be important towards understanding each employee and their regard and loyalty to the company. Interviews with employees may be a good idea, but they should be structured and standardized since employee morale is currently low. At the end of the evaluation, each employee can then be looked at for their strengths, weaknesses, and ability to improve. The job that they are going to be doing will require several skills beyond the knowledge they will need to acquire. ...Download file to see next pagesRead More
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