Importance of People Factor in Service Encounter - Essay Example

Download file to see previous pages It must bring about certain efforts that are geared up to make it sound, look, and eventually feel different from the rest of the lot and in the long run, have a selling proposition in it and in its products that help it in winning the customer's time and time again. It is significant to understand that having the most sought after employees and workers in the market is necessary since they will give the most productivity in the toughest times possible.
Speaking from a truly organizational standpoint, the current needs in the training regimes require the employees to get themselves acquainted with the ever-changing role of Information Technology and the like within the business quarters as well as learn for their own betterment the different mechanisms through which they can make use of the business processes and management activities in a steady and quick manner. They need to align themselves with the advanced technological applications and that too in a quick way because the corporate world of present times is on the move. The training needs are required within any organization since the same would ensure that all the employees understand what they are doing and there are as such no hiccups in the office place so to speak. It is a fact that the workers must know what the end goal for the business is like and on what parameters success is measured as far as the top management of the organization is concerned. There must be unison in their working mechanisms so that they are all on the same wavelength no matter how trying or tough the circumstances turn out to be.
Moving on, one of the most essential training programs is to make sure that all the employees learn to make use of the Information Technology tools and methodologies that are in line with the present-day regimes. This would guarantee them success right away since they would all be on the same level as far as understanding of the IT world is concerned.  ...Download file to see next pagesRead More