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Human Resources Management in Health Care - Assignment Example

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In what may be a first for the hospitality industry, Brian Collins, hotel owner, has asked James McBride, Ritz-Carlton general manager, to lengthen the amount of time spent training hotel employees before hotel opening.  Based on a Cost-Benefit Analysis of doubling the training…
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Human Resources Management in Health Care
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Human Resources Management in Health Care Case Study Assignment The Ritz-Carlton, Training & Development Guidelines pages, Case Discussion Questions:
1. (3 pts) 1 pt each for 3 features mentioned
How does the Ritz-Carlton create "Ladies and Gentlemen" in only 7 days?
1. Discussion of the Ritz-Carlton values during the first two days of orientation, during which time newly hired personnel are very attentive.
2. Teaching employees on how to drop everything to immediately attend to a guest in need.
3. Standardized technical training per department
2. (4pts) 2 pts for Cost-Benefit Calculation (-1 pt if calculation is off) 2 pts for discussion:
In what may be a first for the hospitality industry, Brian Collins, hotel owner, has asked James McBride, Ritz-Carlton general manager, to lengthen the amount of time spent training hotel employees before hotel opening.  Based on a Cost-Benefit Analysis of doubling the training period…Should McBride lengthen the 7 Day Countdown? (Customer expectations, how much on-the-job training, time to get to 80% occupancy and seasonality, how would you know when staff is ready, etc…
Additional Costs
I. Orientation and Training: 84, 500
Presentation Costs ...................................... 5,000
Trainers.................................................... 40,000
Chef’s Table............................................... 2,500
Employee Cafeteria.................................. 30,000
Food Shows................................................ 7,000
Since the goal was to reach 80% occupancy in a smaller amount of time, in terms of human resources this can be achieved by ensuring the quality of care, and providing services that are unexpected by hospital guests. According to Exhibit 3 this results to ADR of around $340, and the earliest this can be achieved is March to June, most probably during May.
Thus we can compute probable benefit as
(ADR at 80% - average ADR) x 30 days/month x 5 months
(345.38 – 302.44) x 30 = 1,288.2
1,288.2 x 5 = $6, 441
If this would result to 1,288.2 additional benefits per month, then it would take an additional 65 months or 5 years to pay for the additional costs incurred by doubling the training time.
3. (3 pts) 1pt recommendations and 2 pts observations from review
Your recommendations if this the time that McBride should consider a total overhaul of the hotel opening process?  What could he change, and how should he go about doing it? 
There are many reasons why I do not recommend overhauling the training process. First, the 7-day countdown is a Ritz-Carlton tradition that has been proven through time to prepare its new employees to become a proud part of the famous hotel chain. In fact, there have been no reports that the hotel chain have subpar employees. Second, there are many other ways to increase occupancy, such as providing packages for events participants, creating a loyalty card for frequent guests, increasing advertising, etc.

Your observations for your review of the care on whats different about experimenting in a service business?
Human resource is an integral part of service business. This makes experimenting more difficult, because not only should it be considerate of the customers’ happiness, but also of the employees’ welfare. Unlike machines that only need power to drive it, butlers, managers, and other personnel need more than food and clothing, they also need job security, sense of achievement, and good work relations. Read More
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