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Computer Training Program at Fortis Hospital - Assignment Example

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This assignment "Computer Training Program at Fortis Hospital" deals with the problem of helpdesk staffs of the hospital who are facing serious challenges in terms of their handling of the computers. Reportedly, due to this lack of knowledge the organization is struggling to manage the rush hours…
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Computer Training Program at Fortis Hospital
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Download file to see previous pages This has resulted in the increasing numbers of the customer complaints regarding the services of the help desk. This kind of services is not at all expected from the super luxury hospital like Fortis, Bangalore. in issue is tarnishing the image of the organization. I feel staffs of the help desk need training or development program for mitigating this issue permanently. My instructional strategy will be direct. In this training program I will directly train all the staffs related with the help desk of the hospital. The training will be done in shift wise, one shift will start from the 10.30 in the morning and will continue till 1 pm in the afternoon and the second shift will start from the 2 pm and will continue up to 4.30 pm. The whole training program will be held in the IT wing of the hospital. During the course of the training Power Point presentation will be used and all the practical demonstrations will be done with the help of computers. Each and every staffs will be given one computers where they can practice all their technical demonstrations. The cost of the training will be reasonable (Beardwell and Claydon, 2010). Power point presentation and projector will not cost high amount of money for the organization. Photo copy of the training material will be given to each and every staff of the help desk. This training program will continue for three days. At the end of the third day a simple evaluation will be done for assessing the outcome of the training. The whole training procedure will be conducted in a supportive and cooperative manner.
All the staffs of the help desk are the audiences for this training program. Here all the staffs are adult and have minimum of 2 years of working experiences related with this field. ...Download file to see next pagesRead More
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