Case Study Example

Download file to see previous pages In case of a burned pizza by the oven person or an employee mistake, the cost is supposed to be borne by the individual responsible. Due to peer pressure, the night manager seldom bills the erring worker. Instead, the company bears the loss, and the error remains undetected until inventories are taken at the end of the month. That is when the manager discovers that the percentage is high and that he will not be receiving a bonus.
To make sure employees do not play a part in raising the percentage, the manager adopted some measures in the last 6 months. Previously, all workers were entitled to a free pizza, free salad, and unlimited soft drinks for every six hours six hours of work. The manager decided to raise this figure to twelve hours (from six). However, the employees had grown used to the six-hour benefits and therefore whenever they could they exploited the manager or his assistants’ absence to their benefit. Although the night managers are in complete control of all operations in the evenings, they are not as respected as the manager or his assistants. This is because they receive the same wages as regular employees, are realistically the same age or sometimes even younger than regular employees, and cannot reprimand other employees. As a result of this, apathy grew within the company in the last two months. There was a clear divide between the manager and his workers, and he decided that either the workers who were discontented would resign or they would have to abide by the new rules. This culminated in a rash firing of employees, who were quickly replaced by new workers. The business suffered due to the loss of key personnel.
Due to the large employee turnover the manager was compelled to take part in food preparation activities, which is a violation of company rules that required the manager to be a supervisor and nothing else. However, it has not taken long for the new personnel to be influenced by the ...Download file to see next pagesRead More