Developing Effective Human Resources for Development Practitioner - Assignment Example

Developing Yourself as an Effective Human Resources or Learning and Development Practitioner 1 Knowledge, skills and behaviors required to be effective in an identified HR role Decisive thinker An HR practitioner has to demonstrate an effective ability to understand and analyze company data and information quickly and has to analyze and understand company data in a way which can help the company make effective decisions. Skilled influencer To be an effective HR practitioner, the professional needs to be a skilled and an effective influencer which can inspire his people and can propel people to do their best. Personally credible To be an effective HR practitioner, the professional needs to be a skilled and an effective influencer which can inspire his people and can propel people to do their best. Collaborative An HR practitioner needs to collaborate and cooperate with his subordinates and colleagues to carry out his daily activities so that he can play a crucial role in company development. Driven to deliver An HR practitioner tries his best to deliver for his company and gives his level best in every attempt. Courage to challenge A leader is courageous and confident and challenges other to give their level best even in adverse conditions. Role model A leader sets by example and acts in a manner which portray integrity, honesty and impartiality. Curious A potential HR practitioner is focused, open minded and seeks out innovative and thought provoking ideas for the company on a regular basis. NEEDS OF PEOPLE, USING HR SERVICES, IN AN ORGANZAITION: The HR customers want the following things to be done by the HR department, which are as follows: 1. To identify their customer’s needs and demands. 2.To make their customers fully aware regarding the services which it offers to its customers. 3. To operate with an independent mindset, which would assist the HR department to understand the employees in a better way and this would ultimately facilitate the administration to create a balance between the organization’s and employee’s needs. 4. To operate with a proactive approach, in order to identify the issues, prematurely. HOW TO IDENTIFY AND PRIORTIZE CONFLICTING NEEDS At times, it happens that different needs of customers conflict with each other. For example, employees requests for additional time to complete a particular task, while the manager requires from them, to complete the task within the specified time. In such cases, the issue is usually resolved as per the companies’ policy. But, if it is not possible to do so, then, those with the supreme authority and responsibility seek to resolve the issue in the light of their relevant knowledge and experience. 2.2 Different Forms of Communication There are various forms of communication which can be categorized into four basic types, which are as follows: Verbal communication Nonverbal communication Written communication and Visual communication We will discuss each of these types briefly along with their respective advantages and disadvantages as well. Written Communication Effective written communication is vital, especially for business purposes. Written communication in a business environment is practiced in various forms, such as: Letters Emails Reports Memos Internet/Intranet/Website Advantages It can be edited and customized accordingly, to ensure correctness and simplicity. As written information can be stored, so it can also be used for future referencing. It is effective, especially, when the message is to be delivered to a larger audience. DISADVANTAGES It is possible that the information may be sent to the wrong recipient. At times, it can be time consuming. It diminishes the chances of feedback Verbal Communication In a business environment, verbal communication plays a crucial role, because, in a business environment, one deals with people, belonging to different background, culture and race and of different ages as well. Examples of verbal communication include: Face-to-face meetings, discussions Presentations Telephone Team briefings Conference/seminars DISADVANTAGES It facilitates the speaker to give a brief idea to the audience regarding each point, which the speaker wants to discuss with the audience. It also assists the speaker to discuss in detail, with the audience, any point which may seem to be unclear to the audience. ADVANTAGES As the information cannot be stored in this type of communication, hence it can’t be used for future referencing. As it is open to distortion, so it is possible that the objective of communication may not be achieved. 2.3 Delivery of Customer Service In order to build and maintain effective service delivery, following steps are required to be followed: Provision of service as per the agreement After agreeing on the particular service to be provided, it should be provided accordingly, that is, as per the agreement. This would assist you to obtain customer’s confidence on you which is the foundation of strong business relationship with customers. Keep customers up to date It is essential to keep the customers well informed about the current situation regarding the service to be provided. This would be helpful, in case it becomes difficult to provide the service to the customer in the agreed time period and a reasonable justification is required to be presented to the customer as to why the service could not be offered in the agreed time period. Prioritize work to manage time It is necessary to prioritize work, in order to manage time. It should be determined that which work is very important and urgent and which work is the least important and urgent, so that it can be carried out accordingly. Review the service on regular intervals It is imperative to keep reviewing the service on regular intervals by acting as per the feedback of the customers. This would facilitate you to improve to the quality of your service and would also create a positive impact on your customers. 3.1 CONTINOUS PROFFESIONAL DEVELOPMENT (CPD) CPD is basically a mixture of various approaches, thoughts and methods which facilitate a person learn and achieve growth constantly. CPD’s essential focus is on the practical advantages which it offers to the people. CPD varies from profession to profession and should be implemented in a manner which best suits a particular person, belonging to a particular profession. IMPORTANCE OF CPD The importance of CPD can be evaluated from the fact that, if a person follows the following guidelines, then he would be able to extract the benefits which CPD offers to people. the following guidelines are as follows: In order to accomplish professional goals and objectives, primary focus should be on training and growth. One can evaluate what he has achieved in his career from the training, by tracing it from what he learned from the training. In order to be more prolific and proficient, deficiencies should be identified within the company which can help in enhancing employee knowledge and expertise and take appropriate measures to resolve such deficiencies. Adjust your abilities according to what the circumstance may require from you. This would assist you to deal confidently with the change. 3.2 Undertake a self-assessment of capabilities as an HR or L&D practitioner and identify development needs Learning and professional development On job training methods and techniques. Understanding the business environment 3.3 Evaluate options to meet identified development needs Learning and professional development is not certainly limited to professional training rather it’s a lifelong process. Training methods such as off-the-shelf training packages and various other training methods can be helpful because they are pragmatic plans and can save time. It is very important to understand the business of an organization in which an HR practitioner is practices and it is equally important to spend time in specific areas where culture an organization could be easily understood. 3.4 Produce a plan to meet personal development objectives The following plan gives examples of how to complete your PDP. A blank template is available for you to download. Objective Action Resources When Dealing effectively and professionally with adverse situations Shadowing E-Learning 3 months Regular appraisal of organization staff Regular meetings with line managers Employee KPI’s 2 months Becoming the member of CIPD Complete the online registration form Contacting CIPD for relevant information 1 month Finding other relevant courses and certifications for my career enhancement Checking CIPD website for further details 6 months 3.5 Reflect on performance against the plan, identify learning points for the future and revise the plan accordingly By evaluating my PDP, further questions which can arise for my future improvement can be: What could I further do to improve my performance in the future? What knowledge, skill or competence do I now have? How well did my chosen method of development work? Would I choose the same method for this or another development needs? Did I make the best of this activity? Overall, by evaluating my performance I can conclude that I have done well enough to achieve my goals. Some of the objectives which I have been unable to achieve have been because I have been unable to prioritize some of my personal objectives and goals. Learning is definitely a continuous project and I want to be able to implement certain different plans to improve my learning objectives. Read More