Human Resource Technology - Essay Example

On the manufacturing side, XYZ Inc. was unable to meet the supply-demand. They have been successful in manufacturing and supplying small privately-owned airplanes. Since the public interest shifted towards the branded name and the feel of a first-class look the company has to meet the requirements. But XYZ Inc. was slow in its production rate. To meet the market demand on the manufacturing side and to improve customer care service the management introduced some strategies. One of the important factors that should be concentrated on is customer care service.

The staff should be trained and should be at best when dealing with customers. The quality of the service should be of a high degree. With the help of modern technology, the staff could be easily trained. Since customer service involves making and receiving calls, they should be trained on VOIP (Voice Over Internet Protocol), which is economical. On the manufacturing side, the company has to speed up its operations because if it won't meet the market demand it would lose potential ground. The best way is to lease some airplanes for some time so that business continues and after completion of manufacturing they can introduce the planes in the market.

Since costs are soaring high remedial steps should be taken immediately. Whether we agree or not the daily rise in prices is due to an increase in oil per barrel in the gulf. Alternate steps should be taken to cope with this problem. One suggestion is to cut the jobs, which is ethically incorrect. Another option is to shift the production base to any other place that offers the basic facilities at a cheaper rate. In other words, outsourcing is the best way to deal with rising costs. Conclusion The HR division plays an important role in any organizational plan.

It is the think tank of the company; they are the one who takes important decisions that comprise the management. Able and qualifies managers are the heart and soul of the company; therefore recruitment of qualified personnel is the requirement that should be fulfilled immediately.