Outline and evaluate the negotiating skills you have used - Essay Example

Specified means of negotiations can be utilized in numerous situations, be it in legal systems, industrial disputes, government, or domestic relationships. General negotiation skills are learned and applied in an extensive range of activities to resolve any difference that arise in a work place. I was working in the United Credit Bank in Azerbaijan, during my internship, where I used to deal with the reporting process. On several occasions, I used my negotiation skills to be permitted to make some significant changes in my reports.

However, it could have been more successful if I could have identified these issues prior to producing the report, so I wouldn’t need to enquire from my manager to give me permission for making the changes in the reports. As much as the idea was not viewed negatively by my manager, I realized that I could have behaved in a more successful way. Some of the negotiating skills I used include the following: Preparation First, I used to prepare myself for the negotiations by deciding on when and where I would meet my manager after writing my reports.

At this stage, I also used to limit the time I could use when asking her of any issues to prevent any disagreement and unnecessary conversations between the two of us. I always made sure that I have gone through my reports especially those concerning any monetary records to be fully aware of the facts so that it could be easier for me to clarify my position to the manager. In this context, I specifically went through the rules and regulations of the bank and made sure they were on my fingertips to prove that I had not violated any policy.

By this, my boss could not spend much time trying to clarify information that she expected I was familiar with (Nadler, 2003). Analyzing the problem As a bank employee at that time, I had to ensure that my internship become successful, hence I took my time to determine what my manager really expected of me. Before I could approach her, I used to analyze the issues in my reports, especially in record keeping so that both our interests could not disagree. I often detailed by analysis by identifying the interested parties, such as the manager herself, the auditor, and other executives, and spot out the issues they could have criticized.

However, sometimes I could not single out the real issues as required. Active listening during discussions Putting in mind that I often did not spot out the actual issues of concern, I could forward my cases exactly the way I saw them. Major skills used here included questioning, clarifying, and listening to my manager. Sometimes I could take notes as she explained to record important points put forward just in case I needed more clearing up. Nevertheless, it came to my notice that I rarely applied this skill efficiently because I tented to concentrate more on noting than listening.

This led to hardships at some points as she could end up talking too much than I expected and that I never got an equal chance to present my case as she always did. Another impact I noted when I seemed to write much and listen less was that I failed to notice her body language, which could have enabled me to know if she was happy with my questions or if she demonstrated something important. She could at times forbid me from writing and use my pen to illustrate her point by rectifying the issues in my reports, and this is when I often concentrated.

Control of emotions The United Credit Bank of Azerbaijan is a large bank with many daily activities and