Ethical Delimma - A Real Life Situation - Case Study Example

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Name: Institution: Subject: Professor: Date: Ethical Dilemma - A Real Life Situation Introduction and Key Question Joseph started his career in sales in a company called Cala Industrial. After six months of rigorous hard work and learning in the company, Joseph shifted to Alcon in Omaha as the sales manager…
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Ethical Delimma - A Real Life Situation
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Download file to see previous pages Ellen also undertook the occupation in the area of providing brokerage services to big industries in Omaha. Ellen started to handle some large accounts to whom she provided her services and as a result of this, Ellen started to make a name for herself among the wealthy class of people in Omaha. Joseph and Ellen had plans to get married. With the passage of time, the expenditures planned by them for meeting the expenses of their wedding were falling short of the actual estimations. Apart from this, the maintenance cost of the new home bought by Joseph was also increasing. The cost of commuting by Ellen from her apartment to the new house and to the place of her work was also increasing. However, Ellen assured Joseph that the rising costs would be met with the steadying of their income levels. According to the plan, Joseph was able to keep producing high sales volume with his team of ten salespeople. Joseph found that Carl, who was one of the prominent members of the sales team in terms of his contribution of sales volume, was involved in the process of kickback with the existing clients. Carl was also the son-in-law of the vice-president of the company. It was found by Joseph that a total of three members of his sales team including Carl were involved in the kickback with existing customers. Joseph reviewed the policies of the organization and found that the company intends to do every aspect of its business in the right sense and direction and intends of the best products at best prices to its customers. The vice-president of the company, Katherine has a track record of terminating employees who conveys the news of unethical practices and is also responsible for conducting the unethical practices. While Joseph was pondering whether to discuss the matter with his vice-president or to state openly in the meeting with the sales team that such unethical matters are against the policies of the organization, Joseph was called by his fiancee and told that she has been hired as the broker to the vice-president of his company. Thus Joseph was in a situation of ethical dilemma whether to discuss the matter with the vice-president that might affect his and his fiancee’s career aspirations or to state the right things to be done in the right way which is in line with the policies of Alcon. The key question to be addressed in this scenario is, “How would Joseph deal with the situation of ethical dilemma in balancing the personal needs and adhering to the ethical demands in the workplace?” Possible Options The possible options that could be adopted by Joseph in order to address the situation of ethical dilemma are explained as follows. The first option could be that Joseph could call for a team meeting and discuss the instances of kickback with the existing customers that have been undertaken by the three employees of his sales team including Carl who has been around in Alcon sales team for considerable time. Despite the practices of kickback in the past during bad times, the importance of adhering to the policies and ethical practices in the organization should be explained. The various consequences of kickback including its effect of fair competition, reduced quality and increased prices, effects on long term business prospects, brand image, employee accountability and action could be explained to Carl and the other team members. The ...Download file to see next pagesRead More
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