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Manage diversity in the workplace - Essay Example

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Workforce Diversity Contents Assignment 1 3 Assignment 2 12 Assessment 3 17 Reference 19 Assignment 1 1. Mostly the diversity policy of Zeus Financial Services includes a diverse workforce and a scope for familiarizing with those diversities by the application of adequate training facilities…
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Download file to see previous pages Maintaining a diverse base of customers so that the organization doesn’t get identified as a niche firm, offering products to only a certain set of people. The company follows a recruitment policy that includes people from several regions of the world. This policy helps the organization to address the needs of the customers belonging to the various parts of the international market. The organization puts much emphasis on the welfare of women and the under-privileged section of the society which assigns a social purpose for their functioning. The organization doesn’t support any kind of discrimination and thus considers racism, sexism, ageism etc as problems for both the organization and the society as a whole. The diversity champions of the organization range from the top level positions to the shop floor employees. A diversity committee has been formed by the company that ensures the implementation of the diversity policy in the day to day operations of the business and also in the strategic planning of the organization. Training and development facilities are provided to the employees where they learn to cope with the people belonging to the various diversified backgrounds. The organization offers other services like flexible working hours, employee education assistance, open communication, childcare assistance and the mentor programmes. The weakness of the policy- As we can see that the organization has introduced several policies supporting the diversity within the workplace therefore it is must for them to maintain a conflict resolution system. The organization has to deal with people and it’s very common that where there are individuals coming from diverse backgrounds, there are high chances that conflicts can arise at any time. Different people with different culture and point of views could be confused, threatened or even annoyed by each other in the team, from views and background different from their own. It could create disagreements and disturbed political atmosphere that might slow down project advancements. The organization should create an environment of tolerance and understanding in the team. They should also encourage the employees to adopt this mindset, to challenge their belief system and to be open-minded enough to hear each of the members’ view. It will help members realize that there isn’t only one way of thinking. The managers need to accept that they can’t make everyone think and act like they do. They need to be attentive to verbal and nonverbal cues that might course tension. For example, “Pointing with one finger is considered to be rude in some cultures and Asians typically use their entire hand to point to something.” And In Western culture, eye contact means you’re attentive and honest; yet for a Hispanic, Asian, Middle Eastern, or Native American, eye contact is thought to be disrespectful or rude. Managers should be aware of this kind of things and get people in team to understand different cultures in order to make the team run well without struggles (Universim, 2012). Also the organization lacks proper human resource staffs that will be looking after the employee grievance system, address their personal and professional issues, focus on the employee engagement aspects, and must ensure that the concept of equal treatment of employees must not make the more talented individuals feel de-motivated. The issue that women employees are lesser in number at the ...Download file to see next pagesRead More
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