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Six Sigma and CQI discussion questions - Essay Example

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Six sigma is a mode of operation with tools and strategies that aims to improve efficiency in business by reducing the number of defects and errors to as minimal as possible. An organisation that is capable of implementing six sigma is that whose number of defects is 3.4 in one…
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Six Sigma and CQI discussion questions
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Download file to see previous pages Various instruments in six sigma are critical to improving efficiency in hospitals as they involve collecting feedback from health care users and staff on the quality of services offered in the organisation, collecting and analysing the data to identify the causes and effects of the challenges that are encountered in provision or receiving of health care. The information or the trends that are derived after data analysis are then used to improve the situation to the optimal levels, and then measures and controls are put in place to ensure any deviations in future are rectified before they can cause damages or defects to the customer (Arthur, 2011).
With efficiency improved, wastages such as idle staff or some hospital facilities that are underused will be put in to optimal use, thus ensuring that the hospital is operating at minimal costs level. The hospital will increase the volume of patients that can be served per day therefore increasing profitability since efficiency has also been maximised.
Continuous quality improvement is a never ending programme that is aimed at improving products and services that an organisation offers to its clients and is driven by data and feedbacks from clients. The programme is nor driven by complaint or events, rather it is self initiating and aims to improve on the current quality levels. In a health care organisation, this means the management should keep on improving on the quality of health care offered to users continually based of the responses and suggestions from all the relevant stakeholders and not wait upon when complaints or bad incidents happen. Based on the information gathered from the continuous quality improvement and knowledge present within the organisation, new methods of practising can be built. This can be done through staff motivation or evaluation forums with the personnel in the ...Download file to see next pagesRead More
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