Health Care Management: The Importance of Leadership and Change Readiness - Case Study Example

The two categories of employees have a clear channel of communication through which the managers communicate the directives while the junior staff members use to communicate their suggestions and ask for clarifications from their managers.The different levels of an employee in the organization have different roles in implementing a change in an organization. Top-level managers often formulate the new policies. They revise the old policies in accordance with the newer techniques of practice and the demands of the market thereby formulating newer and better policies that enhance service delivery to their customers.

After formulating the policies, the top-level managers communicate the policies to the middle-level managers who supervise the actual implementation process. The middle-level managers interact with their junior staff members more often and have an elaborate understanding of their abilities and behavior. The middle-level managers, therefore, devise an effective plan of dividing the policy in accordance with the different departmentalization mechanism in the facility. The middle-level managers monitor the actual execution of the new policy.

They spend time with the junior staff members monitoring and supervising the manner in which they implement the policy. In doing this, they stay in constant state of communication with the top-level managers to ensure that the implementation process proceeds as initially planned. The top-level managers, therefore, advise the middle-level managers who in turn communicate the changes to their junior employees. A change in strategy refers to a change in the operation of the facility. Such changes arise from the introduction of a new technology in an institution.

Most technologies such as the use of a computer in health management displaced a number of positions while created new positions. Such changes seek to improve the rate and quality of service delivery.