Employee Assistance - Assignment Example

However, fortunately, that has all improved dramatically. Once the company began promoting the EAPs and all the services they had to offer, it resulted in a large number of people who were quick to look into the programs. I noticed in several cases of single parents seeking aid in child care issues. Overall, I would say, approximately, at least 20% have already shown interest and are actively taking advantage of the services the EAPs offer. A recent survey showed a 33% decrease in employees coming in late or being absent due to issues that the EAPs helped them resolve; it also revealed a decrease in overall company healthcare costs in relation to mental health issues.

The only problems that I have heard involve employees concerns in regards to whether or not the “counseling services” are completely safe and confidential. However, the company is already working to alleviate the employees concerns on this issue. In truth, all of the professionals involved with the EAPs are legitimate and licensed, when necessary, and follow all the same healthcare privacy and confidentiality laws that are followed in all U.S. medical professions. Therefore this issue will be easily remedied.

I think that the EAPs that we have are already succeeding in overcoming its biggest challenge. Before, its greatest issue was not being properly promoted by the company itself. Once the employees became aware of what was available the programs were being sought after. Now the system operates just fine. Because the EAPs are part of the health insurance that is provided by the company to its employees, new hires must wait 3 months. This is a 90 day probationary period typical of all new employees.

After that time frame then all employees are legible to participate in the EAPs, as well as, their healthcare benefits. As of this year they offer, both, telephone and face-to-face interactions, depending on the time of day. Certain call centers, like substance